Spitzer Toyota Monroeville
Customer Reviews of Spitzer Toyota Monroeville
Review type:
Good
Not customer friendly
by tisharoo on 09/22/2011updated 05/25/2025When one calls the service department, all one gets is voicemail...and hope they call you back! Not friendly or customer oriented. I would never go to this dealer if they were the last on earth. I cannot get my recall taken care of through… them as they simply do not care. I will find a caring, friendly dealer even if they are much farther away than this one.First of all I would like to apologize for your experience. This is not the way we do business and this standard of service is unacceptable. If you would be so kind to contact us at your earliest convenience, we would love to further understand what happened and help to resolve this matter. Regards , Christy Joyce Spitzer Autoworld Monroeville 412.373.6200
Bought a car without being agrivated
by deandiane on 03/05/2014updated 05/25/2025The sales person Erika B was very helpful and remained honest with her answers to our many questions.Thank you for leaving our dealership with this inspiring feedback. We're pleased to know you found the honest service you most deserve at Spitzer Toyota Monroeville. I will be sure to pass along your kind words to Erika, she will be pleased to hear she was such a big help. We invite you to like and follow us on Facebook and Twitter! Regards, Robert Thomasson | General Manager
Couldn't believe how we were treated!
by lauraandandy on 08/19/2013updated 05/25/2025My husband and I bought our Prius from Spitzer and initially had a good experience. We are relocating out of state and wanted to sell our Honda prior to our move. On the 10th we had an appointment to have our Honda looked at. We were told… that Spitzer would pay $1,675 for our car. We returned a week later and were first told that they didn't want to purchase the car at all and then offered $,1000. When we inquired why the car decreased in value by $675 in one week, the used car sales manager stormed over, told us "I don't want to do business with you" and asked us to leave. If they didn't want to buy our car in the first place, that was fine, but they should have said that on the 10th and not offer us close to $700 less than they offered later. I would advise anyone to stay away from this dealership. We were treated extremely rudely and disrespectfully.Laura, I apologize if you felt you had a negative experience with us. I assure you that top notch customer service is always our primary concern. It is regrettable when one of our customers' experiences do not reflect that value. Thank you for your feedback, as this is the best way for us to ensure that our customer service relations meet the high standard we set at Spitzer Toyota of Monroeville. Please contact me directly so we can discuss this matter further and do our best to remedy the situation. Robert Thomasson General Manager rthomasson@spitzer.com 412.373.6200
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Thank you for your wonderful review! We are glad that our team provided you with a pressure-free and informative experience. Our guest's satisfaction is our utmost priority. Please do not hesitate to give us a call if there is ever anything more that we may help you with.
by Spitzer Toyota Monroeville on 05/21/2025