Spitzer Toyota Monroeville
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Dealership Service Review
service Rating
Not customer friendly
Written byon 09/22/2011
updated 05/26/2025
When one calls the service department, all one gets is voicemail...and hope they call you back! Not friendly or customer oriented. I would never go to this dealer if they were the last on earth. I cannot get my recall taken care of through them as they simply do not care. I will find a caring, friendly dealer even if they are much farther away than this one.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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spitzertoyota on 09/29/2011
Dealer Response
First of all I would like to apologize for your experience. This is not the way we do business and this standard of service is unacceptable. If you would be so kind to contact us at your earliest convenience, we would love to further understand what happened and help to resolve this matter.
Regards ,
Christy Joyce
Spitzer Autoworld Monroeville
412.373.6200
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