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Spitzer Toyota Monroeville


4710 William Penn Hwy, Monroeville, PA 15146 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
Recommend:
Yes (17) No (1)
Service Rating
Recommend:
Yes (98) No (0)
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Dealership Sales Review

1 out of 5 starssales Rating
Couldn't believe how we were treated!
Written by lauraandandy on 08/19/2013
updated 05/26/2025

My husband and I bought our Prius from Spitzer and initially had a good experience. We are relocating out of state and wanted to sell our Honda prior to our move. On the 10th we had an appointment to have our Honda looked at. We were told that Spitzer would pay $1,675 for our car. We returned a week later and were first told that they didn't want to purchase the car at all and then offered $,1000. When we inquired why the car decreased in value by $675 in one week, the used car sales manager stormed over, told us "I don't want to do business with you" and asked us to leave. If they didn't want to buy our car in the first place, that was fine, but they should have said that on the 10th and not offer us close to $700 less than they offered later. I would advise anyone to stay away from this dealership. We were treated extremely rudely and disrespectfully.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Not Applicable

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spitzertoyota on 08/20/2013
Dealer Response
Laura, I apologize if you felt you had a negative experience with us. I assure you that top notch customer service is always our primary concern. It is regrettable when one of our customers' experiences do not reflect that value. Thank you for your feedback, as this is the best way for us to ensure that our customer service relations meet the high standard we set at Spitzer Toyota of Monroeville. Please contact me directly so we can discuss this matter further and do our best to remedy the situation. Robert Thomasson General Manager rthomasson@spitzer.com 412.373.6200
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