Spitzer Toyota Monroeville
Customer Reviews of Spitzer Toyota Monroeville
Review type:
Good
David
by David6489 on 06/29/2016updated 07/08/2016The people( about 5) that I met were super nice. I did not feel pressured, I feel as if I got a fair and equitable deal for once. The promptness was impressive as well as the actual facility. Great place to shop.Great place
by Nicolema on 07/08/2016My sales guy Jim Yoxall was very knowledgeable and professional. He gets a 15 out of 10!! He took the extra step to ask about my family and helped us find the perfect vehicle.Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your vehicle purchase experience with Jim was so positive. We always do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Best, Robert Thomasson, General Manager, (877) 735-3855
mrs
by stitter22 on 07/07/2016Dan, my salesman was great. I would definitely recommend him to all my friends. He went above and beyond to make sure i was completely satisfied.Thank you for taking the time to share your thoughts with us. It does not surprise us that Dan went above and beyond for you; it is just an example of why he is such a great asset to our team. We will make sure he hears your kind words. All of us await your return. Please let us know how we may be able to help next! Sincerely, Robert Thomasson, General Manager, (877) 735-3855
My New Highlander
by LynnieP on 06/23/2016updated 07/06/2016Salesman -Ken- was great to dela with, upfront, explained what I had questions about. I feel I got a great deal and the salesmanager that night was also great to deal with. Have been telling everyone about my experience. Excellent!Toyota Service Review
by Taco016 on 06/19/2016updated 07/05/2016Service desk promptly scheduled appointment for the next day. Car was serviced and ready for pick up within 2 hours.We appreciate your time to share us this review. I am pleased that our staff was able to provide you a prompt service experience. Thank you and please dont hesitate to contact us if you have any questions or concerns about your car. Best regards, Robert Thomasson, General Manager, (877) 735-3855
Spitzer Toyota
by JCaracciolo on 06/29/2016Mike was wonderful! I dropped off my truck the night before and my truck was completed even before my scheduled appointment time.Thank you for this great review! We're excited to hear that Mike took care of you! He is a great asset and we appreciate all he does. Thank you again and we look forward to working with you again in the future! Best regards, Robert Thomasson, General Manager, (877) 735-3855
car buying expeiriance
by nathan080505 on 06/28/2016They treated me like I was part of the family, the process was smooth quick and very nice I had the best experience I've ever had here with the sales team and will always continue my car buying needs here with them.Thank you for this excellent review, Nathan. We are so happy to hear that we could make you feel like a part of the Spitzer Toyota family with your recent purchase. Glad to know that it was a smooth and quick process for you as we know buying a car takes time out of your day. We hope you are enjoying your new car. If there is anything else that we can do for you, please feel free to contact us or stop in any time. We hope to see you again soon! Best, Robert Thomasson, General Manager, (877) 735-3855
Dan :: Sales
by Bethnav on 06/04/2016updated 06/13/2016Dan has been helping me to reach the peak of happiness I have most recently reached by doing NOTHING but keeping my best interest #1 at all times. There was no "pushiness". No trying to get me into something over my range. He was beyond… accommodating and kept communication wide open the entire time. It was a hard road to get what I needed in my situation, and his patience and guidance will be FOREVER appreciated . I am currently down a positive, progressive & smart oath to help my credit along with being and feeling safe. There aren't enough thank you's to express how grateful I am for all his hard work and help. He literally never stopped until we figured out what was just right for me. & I know it wasn't easy.Beth, thank you for writing this fantastic review and giving our dealership such an excellent star rating! It is great to hear Dan was able to go above and beyond your expectations and provide you with a positive experience. Feel free to call or stop by if there is anything else we can do for you. And don't forget to take advantage of our exclusive coupons by following us on Facebook. All the best, Robert Thomasson, General Manager, (877) 735-3855
Thank You
by JoeandMaggie on 06/13/2016My wife and I both dealt with you all last week, one previously owned vehicle purchase and one lease. Both Kyle and Krystal were very helpful, professional and their sincerity came across in what typically is a very stressful experience.Thank you so much for this lovely review, Joe! We feel so grateful that you chose to come to our dealership. It's wonderful to hear that Kyle and Krystal were helpful and professional during your visit. If you have any questions, please don't hesitate to reach out to us again. All the best, Robert Thomasson, General Manager, (877) 735-3855
Help me find my cards ~ PLEASE!
by ssblessed on 06/01/2016updated 06/12/2016I got my car inspected on the last day of the month and following a holiday, so you know they were busy! I arrived a little earlier than 7:30 with my return ride to take me to the busway so I would not be late for work. I knocked on the… door and the service agent took my keys and instructed me to leave my registration and proof of insurance on the front seat. I thanked him and left. Upon my return I paid for my inspection and got into the car. Just as I was about to drive off I realized I did not see my registration and insurance card. I returned to the service desk of the dealership and a couple of employees proceeded to look for my information. They called employees who had left for the day, they looked everywhere and even checked the trash bin. Finally, one of the agents asked for my car keys to see if it slide between my seats and located both cards on my seat "under" my tote bags. I apologized and thanked them profusely. I applauded them for going "above and beyond" to provide "Superior Customer Service!" They had been looking for a good 10 -1 5 minutes. After which, they continued to be a professional, polite and even laughed about it. If you had an "Extraordinary" rating, I would given that one.Thank you so much for this lovely review! We feel so grateful that you chose to come to our dealership. It's wonderful to hear that our team was helpful during your visit. If you have any questions, please don't hesitate to reach out to us again! Best, Robert Thomasson, General Manager, (877) 735-3855
Spitzer Toyota
by Juliea_Ce on 06/12/2016Service desk personnel are terrific! Waiting area is very comfortable. I was taken on time for my appointment. The whole process was very smooth. Outstanding service done the way it should be! Thank you!We appreciate your marvelous feedback. It is our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as outstanding service to our guests. Please come see us for any future needs! Thanks again. All the best, Robert Thomasson, General Manager, (877) 735-3855
Very helpful
by Gabrielle1234 on 05/26/2016updated 06/07/2016Gary was very professional and helpful. He made the entire process of purchasing a car (which is very scary!) smooth and easy.Thank you so much for taking the time out of your day to share your experience with everyone, Gabrielle! We believe in helpful and professional customer service and I'm glad that our team made such a great impression on you. We look forward to working with you again in the future! Best, Robert Thomasson, General Manager, (877) 735-3855
Satisfied customer
by Linda_58 on 05/23/2016updated 06/06/2016The service advisor was very friendly and tried to find the problem I have with my window (have had it since I bought the car) herself. It happened to work when she did which is why the problem is still there. It's a hit and miss and I… would gave been very surprised if it would have stuck for her.Thank you for taking the time to provide this feedback, Linda. Our customers are our greatest asset and we value your business. If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, Robert Thomasson, General Manager, (877) 735-3855
we got a fair deal and pleasant salesperson, no pressure
by TravelingGuy on 05/20/2016updated 06/03/2016no pressure and no gimmicky sales talk. Salesperson explained all the technology features on the Rav4 that we didn't have beforeThank you for the nice review! We're proud to offer our customers a pressure-free shopping experience, and I'm glad to hear that was the case for you on your recent visit with our team. Thank you so much for your business and please let us know if there's anything else we can do for you! Best, Robert Thomasson, General Manager, (877) 735-3855
Great Buying Experience
by KennethFedorek on 05/20/2016updated 05/31/2016My sales rep Dan Murray and your complete staff presented all of my options buying new or used. They were able to answer all of my questions. I never felt pressured.Your fantastic review was quite a refreshing read, Kenneth! Congratulations on your new car. I am happy Dan provided you with pressure-free and well-informed customer service. Before your next servicing appointment, please find us on Facebook. You'll find the latest exclusive specials offered only to our likers! Regards, Robert Thomasson, General Manager, (877) 735-3855
Scion lease to scion own
by Kristina312 on 05/14/2016updated 05/25/2016I went with my father to find out about my lease that I had. What I liked was that Ken talked to me also not just my dad. He informed me what my opinions where and made me feel like I was making the choices not just my father.Kristina, thank you for the feedback! We are happy to hear of your positive experience at our dealership. We are grateful for choosing us for your automotive needs. We look forward to serving you again in the future! Sincerely, Robert Thomasson, General Manager, (877) 735-3855
Caring and professional
by 724253593 on 05/13/2016updated 05/23/2016Everyone was professional and caring. The work on my car was done in a few days. The place was clean a bright with comfortable chairs.Thank you for this great review! We're very happy that our team was here to help you and treated you with the customer service we know you deserve. Thank you again and we look forward to working with you again in the future! Regards, Robert Thomasson, General Manager, (877) 735-3855
Great Experience
by thecareerdiva on 05/13/2016They were very courteous greeted me when I got there. Gave me constant updates and showed me exactly what was wrong.,They were very courteous greeted me when I got there. Gave me constant updates and showed me exactly what was wrong.Thank you for taking the time to write this 5-star review. We strive to provide courteous service to all our guests and are glad to hear that you were kept informed of the progress of the work on your car. Please keep us in mind for your future auto needs as our team is always here to assist you. All the best, Robert Thomasson, General Manager, (877) 735-3855
judy c
by JudithMC on 04/21/2016updated 05/07/2016I arrived early for my appointment. you never know how traffic will be on the turnpike. they were happy to help me. i asked if they could also do an oil change, i did not want to come back in 1000 miles. told me my car would be ready in a… hour, i was out in less then a hour. car washed and ready to go.Thanks for giving us the opportunity to service your car, Judith. I am happy to hear that everything went well for you. If there's any other automotive need we can assist you with, please don't hesitate to let us know. Regards, Robert Thomasson, General Manager, (877) 735-3855
Best car buying experience
by Suelynn on 04/26/2016updated 05/06/2016Erika was responsive and easy to communicate with. She really listened to what I wanted and came up with solutions for me to consider. Ultimately she found the vehicle that we wanted and offered a price that met our budget. Will be… sending folks her way when they ask about our great new car!Thank you for taking the time to write this 5-star review. We strive to provide the best car buying experience to all our guests and are glad to hear that Erica took care of you and helped you find the car you were looking for. Please keep us in mind for your future auto needs as our team is always here to assist you. We look forward to working with you or anyone you might send our way in the future. Regards, Robert Thomasson, General Manager, (877) 735-3855
Aaron is fantastic
by MistyLeigh on 04/21/2016updated 05/05/2016Aaron was wonderful. He kept in contact through text and called me when the vehicle that I had my heart set on became available. He's even holding onto my sons stuffed bunny because he left it in the playroom while we were there. He called… to follow up and make sure everything was going well with the car and to let us know that bunny was safe and sound. Aaron is very customer service minded.Thanks for your awesome review! I'm very happy to hear that Aaron was such great help to you. He takes pride in his customer service and always makes sure our customers know everything that is going on! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Regards, Robert Thomasson, General Manager, (877) 735-3855
Volvo S60
Toyota Tacoma
Volkswagen Tiguan
Thank you for your wonderful review! We are glad that our team provided you with a pressure-free and informative experience. Our guest's satisfaction is our utmost priority. Please do not hesitate to give us a call if there is ever anything more that we may help you with.
by Spitzer Toyota Monroeville on 05/21/2025