Spitzer Toyota Monroeville
Customer Reviews of Spitzer Toyota Monroeville
Review type:
Good
Amazing Experience!
by Chrissyg555 on 09/28/2016updated 10/12/2016Doug was awesome! Very personable and really showed he cared about my situation and wanting to help. The team went above and beyond to make sure my experience was excellent, and that's exactly what i tell people who ask me about my new car.… I could not have had a better experience in buying a new vehicle! Many thanks to Doug and the team!Service
by Lovelace21 on 09/27/2016updated 10/12/2016Very nice ,quick and efficient ... mechanic really seems to take the work seriously and to best of ability of the mechanic also very friendly serviceYour fantastic review was quite a refreshing read! I am happy our team provided you with quick, efficient and well-informed customer service. Regards, Robert Thomasson, General Manager, (877) 735-3855
Spitzer Toyota
by Rick50zyxxx on 10/07/2016Salesperson was polite and considerate and very helpful. Ken worked to get me the very best deal that he could and his efforts were vastly appreciated.Thank you for leaving us this great review. I'm very happy to hear that we could be so helpful during your recent visit with us. We appreciate your recommendation as well. We look forward to seeing you back again in the future! Take care. Regards, Robert Thomasson, General Manager, (877) 735-3855
Quick and easy experience
by kjmarsh4128 on 10/05/2016Everything was easy and service was quick. Everyone was pleasant and helpful. I actually felt valued and respected as a customer.I'm excited to hear that service department took care of you and that everything went very smoothly. We hope to see you again in the future. Regards, Robert Thomasson, General Manager, (877) 735-3855
Spitzer service
by reubentuli on 09/24/2016updated 09/30/2016easy to get timely appointment, diagnosis within time frame quoted(almost). good explanation of diagnosis, also will perform warranty repair upon return visitI'm excited to hear that our staff took care of you and that everything went very smoothly. We hope to see you again in the future. Regards, Robert Thomasson, General Manager, (877) 735-3855
My story of coming in for service and leaving with a new vehicle.
by wdearnshaw on 09/30/2016Although I came into the service department for the annual inspection and emissions test. I did not know I would be driving away the next day with a brand new vehicle. My great service manager Victoria, broke the news to me, very easily,… that my car needed a lot of work to pass inspections, more money than my 2007 RAV4 with almost 150,000 miles was worth. She told me she had someone that could assist me in getting in the right vehicle, and Dan "the man" Murray Sir. He walked me all over the lots looking at used and new RAV4 on the lot. We went in and ran some numbers. Buying a used vehicle did not make since, for the year of the vehicle and the payments. Next was buying a new vehicle. That was not going to happen either. Money was just to tight to make either work, nothing that Dan "the man" Murray Sir, was able to do, would allow me (us) could afford. The next option to do would be to lease a vehicle and that fit our budget. Dan the Man Sir, never gave up on the process and was just as pleasant to me as when I first met him. Thank You, Dan "the man" Murray Sir.Spitzer
by Jansenrizza on 09/14/2016updated 09/26/2016Jamie Benson and Ryan Capozoli were extremely helpful and found me the exact truck I was looking for. There were even some extras I wasn't expectingNicely Done
by PSU_Pitt on 09/15/2016updated 09/26/2016Open lines of communication and notification of costs to consider before doing the service then allowing providing a non-pressure opportunity to consider services that could wait for future appointments.First 5,000 maintenance svc
by FranShan on 09/23/2016very prompt and didn't make me do an oil change when it wasn't necessary. Cleaned car was nice. will be back in 10,000 mile check upThank you for taking the time out of your day to share your wonderful experience with us. I'm delighted to hear you were treated with prompt service on your car. I hope you will give us the opportunity to help you again whenever its time for your next car. Regards, Robert Thomasson, General Manager, (877) 735-3855
Overall great experience
by MNilsen981 on 09/22/2016I put a request out through Truecar and was contacted the next day by a Spitzer representative. She answered my questions through text, which was my preferred method of communication because of my work. She set up an appointment for me and… sent a confirmation through e-mail. I had done a lot of research before I went into the dealership so I had narrowed it down to two models. When I arrived, Dan asked me a couple more questions then showed me the vehicles. He and the rest of the staff was friendly very knowledgeable but not pushy. The whole process went very smoothly. I love the vehicle I decided on and would go to Spitzer again.Thanks for your outstanding review! I'm glad to hear that our team was friendly, knowledgeable, and not pushy! We strive to provide excellent customer service, and I'm glad that this was the case for you! Please let us know if there's anything else we can do for you. Regards, Robert Thomasson, General Manager, (877) 735-3855
Spitzer Toyota
by Michaelsabina on 09/08/2016updated 09/16/2016Jamie the sales manager made my car buying experience very easy. He went out of his way to make things easy for me. Which is why I ended up buying my Tacoma from spitzer...from the sales manager,to the sales man who did my paper work ,to… the finance it was an easy process..all the guys where great..and most of all fast and efficientThank you for taking the time to submit this amazing feedback. Our team takes pride in their fast, friendly, and efficient customer service and will be happy to hear that you left satisfied. We are very appreciative of your 5-star review and recommendation. We appreciate you trusting us with your car buying needs and we hope you enjoy your new vehicle! Robert Thomasson, General Manager, (877) 735-3855
feedback
by KLWhite on 09/11/2016updated 09/16/2016Kyle was very professional and easy to deal with. He was patient in lining up the deal and thorough with the paper work.Thank you so much for taking the time out of your day to share your experience with everyone. We believe in comfortable and professional customer service and I'm glad that Kyle made such a great impression on you. Regards, Robert Thomasson, General Manager, (877) 735-3855
Toyota Purchase
by RGLaird on 08/30/2016updated 09/12/2016It was clear and straightforward experience. All aspects of the purchase where thouroly explained and understandable. Our salesman was knowledgable and helpful,It was clear and straightforwardSpitzer was a pleasant experience!
by Beth_B_ on 08/31/2016updated 09/12/2016It was a no pressure situation to buy...or not to buy. The salesman (Geoff Posey) was excellent, friendly, personable, and funny. It made for a very pleasant experience that I was actually dreading, and very stressed out about. Thank you… for helping to alleviate my anxiety!!!!!the purchase of my 2016 tacoma
by l0mb8rd0 on 08/30/2016updated 09/12/2016the sales rep. that worked with me went out of his way to answer all of my questions. no matter how big or how small the question was. the entire time he worked with me I had his undivided attention.Service Center
by DavidDavid3 on 09/10/2016People were friendly and helpful. Service was prompt. After hours drop off was simple. I had no complaints. I will come back again.Thank you for taking the time out of your day to share your wonderful experience with us. I am delighted to hear you were treated with friendly, helpful, and prompt service on your vehicle. We hope you will give us the opportunity to help you again whenever its time for your next visit. Warm Regards, Robert Thomasson, General Manager, (877) 735-3855
2016 Highlander
by Donzella on 08/25/2016updated 09/08/2016The salesman Gary was very knowledgeable about the Highlander and we had a great car buying experience at the dealership in MonroevilleGreat dealer experience
by ThomasFar1 on 08/26/2016updated 09/08/2016Very nice employees, felt they were honest with me. That is VERY important to me. Great dealer experience and I usually hate every car dealerror experience.top notch experience
by buttercupia on 08/23/2016updated 09/08/2016relatively quick, good communication. this is family's second car from this dealer. they worked to get us the best possible deal. so far all communication has been answered very timely.Recommend
by Sharondp on 08/23/2016updated 09/08/2016I liked the fact that I didn't feel pressured into anything. I knew what I wanted and the sales rep did everything possible to get me the vehicle I wanted.Today was a Good Day!!!!
by NateDarwin on 08/17/2016updated 09/07/2016The experience with the sales manager and Aaron my salesman were the absolute best. These two made my stressful situation one of the best car purchasing experiences ever. Thank You Spitzer for your commitment to GREAT customer service...
Volvo S60
Toyota Tacoma
Volkswagen Taos
Thank you for your wonderful review! We are glad that our team provided you with a pressure-free and informative experience. Our guest's satisfaction is our utmost priority. Please do not hesitate to give us a call if there is ever anything more that we may help you with.
by Spitzer Toyota Monroeville on 05/21/2025