Spitzer Toyota Monroeville
Customer Reviews of Spitzer Toyota Monroeville
Review type:
Understanding the needs of customers
Clean facility helpful employees
by Glenn on 09/12/2019updated 09/18/2019The entire experience went quite smoothly. Ken my salesman was very professional, knowledgable and helpful I have already recommended him and this dealership to othersWe're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Best, Robert Thomasson, General Manager, (877) 735-3855
Excellent experience
by Vladimir on 09/18/2019Ken was very well informed, patient, and pleasant to work with.Thank you so much for your feedback, Vladimir. We greatly appreciate the opportunity to work with you and earn your business. I will be sure to share your feedback with Ken. Please let us know if we can ever help you in the future. Best, Robert Thomasson, General Manager, (877) 735-3855
Mr. C
by Anthony on 09/14/2019Very Comfortable atmosphere Professional staff Clean waiting roomAnthony, thank you for writing this amazing review for our team! We always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Best, Robert Thomasson, General Manager, (877) 735-3855
Spitzer Toyota, always worth the trip!
by Sharon on 09/14/2019No pressure! Our salesman was fantastic. First time ever, we enjoyed our time at the showroom. We received every incentive we was entitled to, without even asking.Sharon, thank you and congratulations on your purchase! We are so pleased that we could make your visit easy and hassle-free, and we believe that's how every car buying experience should be. We are sincerely grateful for your business! Best, Robert Thomasson, General Manager, (877) 735-3855
Awesome experience, sales managers, and awesome cars
by Tetyana on 09/13/2019I liked the attention to customers. Our sales manager, Rudy, was extremely helpful, he explained all the details and made the purchase an easy and quick experience. He also explained how to use all of the functions that the vehicle has, so… it was easy to drive the car home for the first time.Thank you for your great review, Tetyana! We're glad to have Rudy on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, Robert Thomasson, General Manager, (877) 735-3855
Liked my experience at Spitzer Toyota especially salesman Rudy
by David on 09/07/2019updated 09/13/2019Sales Rudy was so responsive and knowledgeable. I purchased a car that I had no intention of buying when I arrived (there for service to my Avalon). He was terrific.Thank you for taking the time to write this review. We are pleased to hear that Rudy was able to provide an efficient and overall positive experience. Best, Robert Thomasson, General Manager, (877) 735-3855
Great experience
by Emily on 09/05/2019updated 09/11/2019The salesman were very patient with me as I was having a tough time deciding if I could afford a car. They broke it down with different monthly payments depending on how much I put down in order to see if I could handle them. They also… showed me exactly the cars I said I was looking for and explained each one in great detail as we went for the test drives. After I decided on a car they were willing to accommodate the fact that I hadn’t received my insurance check from my previous car and put the car on hold with a small deposit. I would definitely recommend them to anyone who is looking for a new or used car.Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Best, Robert Thomasson, General Manager, (877) 735-3855
Great Dealership
by Robert on 09/11/2019One of the most pleasant dealership experiences ever. When i arrived the vehicle I was interested in was ready for inspection. They evaluated my trade and I had an acceptable trade value the first time. Everyone was friendly and I was on… the way with my new vehicle in no time.We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Best, Robert Thomasson, General Manager, (877) 735-3855
15,000 mile checkup
by John on 09/04/2019updated 09/10/2019quick, professional and no surprises wuith great service people.John, we appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Best, Robert Thomasson, General Manager, (877) 735-3855
Great place to get your Toyota Serviced!
by Tom on 08/30/2019updated 09/10/2019Friendly service and fast turn around.Tom, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Best, Robert Thomasson, General Manager, (877) 735-3855
18 Month Service
by Cheryl on 08/30/2019updated 09/10/2019Efficient and effective process for registration in service areaCheryl, we appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Best, Robert Thomasson, General Manager, (877) 735-3855
Excellent service, friendly advisor, reccommend this serivce department
by Joe on 08/29/2019updated 09/09/2019James at the service counter was a pleasant individual to work with when I needed a PA safety inspection. Most importantly, James did not push for unnecessary services. I routinely service my own vehicle so maintenance items are not in the… Spitzer system. James understood that and did not insist on describing every service that I had already performed myself.Hi Joe and thanks for the great feedback! We're very happy that James was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Best, Robert Thomasson, General Manager, (877) 735-3855
Repair to 2006 Prius
by John on 09/06/2019I was asked to enter the garage to view the underside of my car with the mechanic.Thank you for the great review, John. Please come visit us if you need anything else, be it service or sales. Best, Robert Thomasson, General Manager, (877) 735-3855
State Inspection Experience
by Shawn on 09/05/2019Smooth and painless - very easy in/out. Great work!We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Best, Robert Thomasson, General Manager, (877) 735-3855
Toyota purchase
by Robert on 09/09/2019We didn’t feel pushed to the purchase. Lots of adviseRobert, thank you and congratulations on your purchase! We are so pleased that we could make your visit easy and hassle-free, and we believe that's how every car buying experience should be. We are sincerely grateful for your business! Best, Robert Thomasson, General Manager, (877) 735-3855
Customer Satisfaction
by Mitzi on 09/09/2019Brian Johnston, sales, was professional. Jake in the service dept. was friendly and helpful.We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Best, Robert Thomasson, General Manager, (877) 735-3855
Great buying experience
by Craig on 09/07/2019Salesman (Matt Fuller) was extremely professional, knowledgeable, patient and pleasant throughout the entire process. He answered all of my questions in a timely manner and made me feel that he really wanted my business. I shopped for… this car at 8 dealerships and Matt really closed the deal with his actions. Thanks very much for a terrific buying experienceThank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Best, Robert Thomasson, General Manager, (877) 735-3855
New Car Purchase
by Meghan on 09/06/2019It was very quick and easy! Everyone we worked with was so helpful.Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Best, Robert Thomasson, General Manager, (877) 735-3855
Trade-in experience; excellent service
by Jaime on 09/05/2019I appreciate the patience of all who helped me decide what vehicle was right for me. I worked primarily with Jason B, who was extremely focused on making sure I was comfortable with every aspect of trading in my vehicle. Both he and other… staff members truly care about the happiness and confidence of their customers.Jaime, thank you so much for visiting us and for leaving such great feedback. We are so happy we could match you to the right vehicle and put you behind the wheel of your new car. We hope to see you back for scheduled maintenance or anything else we can help you with! Best, Robert Thomasson, General Manager, (877) 735-3855
Oil change
by Katherine on 08/26/2019updated 09/09/2019Janine always treats me like Im special And shes always busy But She gives me her focus and time. And Makes me laugh!! But She acts like Im the only one there That makes you feel welcome!!!Hi Katherine and thanks for the great feedback! We're very happy that Janine was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Best, Robert Thomasson, General Manager, (877) 735-3855
Solid experience at Spitzer
by WPA_Buyer on 09/04/2019Josh was great. Genuine, not pushy, I felt comfortable the whole time. Willing to let me lead and determine which vehicles I'd like to look at.Thanks for the great feedback! We're very happy that Josh was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Best, Robert Thomasson, General Manager, (877) 735-3855
Volvo S60
Jeep Compass
Volvo XC40
Thank you for your positive review, William! Providing top-notch service is so important to us, and we are glad that Tyler's efforts met your satisfaction. Congratulations on your new ride! We wish you safe travels and we hope for an opportunity to work with you again.
by Spitzer Toyota Monroeville on 06/09/2025