MINI of the Main Line
Customer Reviews of MINI of the Main Line
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7 service reviews
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Solid all around!!!
by D on 02/26/2019The sales group at Mini have been nothing short of exemplary. Most people expect that when being 'sold' something, but they take it to a whole new level. Given that, you would think it stops there and you would you be wrong. The most… impressive aspect is the service department. Not once did I feel like they were out to take advantage of me. . .something I've experienced with other dealerships in the past. They walk you through the entire process and provide genuine feedback and recommendations on what path you should take servicing your vehicle. I can't recommend them highly enough. Go there and be done with it. You'll be glad you did!Great Service Experience!
by MaggieMae on 02/26/2019My R56 needed was running rough. Michele took her time explaining what they were doing and was very helpful when deciding what to get done now, and what could wait. The techs did a great job and my MINI is back and running great again!… Thank you Michele and team! I will be back soon for inspection and oil change! Cheers!Mini on the phone
by Doren on 10/22/2018We all know Mini dealers are getting to be busy places... so I wasn't that surprised when I got a recorded message asking me to leave my number. I was surprised not to get a call back. This was my first contact with Mini of the Main Line.… When I called again a few days later I spoke to Ken. He assured me that was not the way they normally do business, and then showed me that, by being very polite and carefully listening to my needs. He set me up for the service required and was thorough and friendly. Thanks, Ken. I now feel welcomed to Mini of the Main Line.07Mini Cooper S
by italianjob1 on 05/10/2010This is my first MINI and I was still learning the in's and out's of the car. I noticed there was a distinct odor coming from under the hood and called Mini's toll free line and before you know it they had a tow truck at my door to pick up… the car. I decided to have it taken to Mini of the Main Line for service and the service was absolutely the best!! I spoke with a gentlemen named Ed and explained the concerns I had and he took care of everything from there.. As far as I'm concerned they went above and beyond the call of duty to address my issues and handled every one in a very efficient and professional manner..In fact Ed and his team were exceptional in every way to make sure I was satisfied..My car is running great and I have Ed and his team to thank for all there understanding and hard work..I will continue to have my car serviced there until our local Mini dealer opens early this summer..Until then these guys are my team of professionals to see for any type of Mini service..Keep up all the good work!! Thanks for everything!!!Stay far far away!
by wnguyen5 on 04/07/2010I really want to like the Mini-Cooper, but without a good dealer, all it does is give me grief. Do NOT trust this place. If this is your closest Mini dealer, do NOT buy a Mini-Cooper. They will rip you off. They told us our tires were… fine, and then we didn't pass inspection. When we brought it back they said it was fine, so the inspectors passed us anyway. Now the tire ripped and they say the insurance won't cover it because the tires are un-drivable. They are dishonest [violative content deleted]. The engine almost burnt out because there was no oil in the car. This was TWO MONTHS after they inspected it!!! Who doesn't check the oil in the car!?! I don't know what the hell is wrong with these guys, I just know that their shop needs to be shut down for dishonest [violative content deleted].Great Service
by yocto on 07/02/2009Jeff & crew at Mini of the Mainline have been doing a great job on my 07 Cooper S from the day I bought it (and they installed chrome mirror cups while I waited). Service is simple - I call Jeff, he schedules an appt, or squeezes me into… his book on the few emergencies I've ever had, I drive over to Bala, hang out at Starbucks or the cigar shop while they fix the car. As opposed to most dealership service shops, Jeff + crew explain what they are doing, discuss with me when and how I should save money, and are pro-active about repairs (ie. THIS looks like it needs fixing, we ordered the parts and will fix it next time you are in, or schedule it as you want). No, they can't do miracles - they usually don't have a loaner car available (unless you schedule well in advance), they sometimes have to fight with BMW/Mini for parts availability, warranty work is sometimes a "negotiating" process with their corporate office. But that's nothing unusual for ANY dealership, and they explain what is happening when things dont go according to plan and then do their best to make up for it. It sounds trite, but they are truly partners for my enjoying my Mini.Dealership Gone Wrong!!!
by joslbean on 08/19/2008We have not owned our 2008 Mini Clubman for more than 2 months and have tried 4 time to get an accessory (chrome pedals) that was owed to us from the time of purchase installed at the dealership, each time there was a problem even though… they confirmed they had the correct part by e-mail & phone and we drove an hour to get there to be disappointed. The 4th time over a month and a half of trying was the topper, they once again messed up the order and offered us a complimentary tank of fuel while taking our car to get fueled the service tech got in an accident and totaled our car. We never gave the dealership the ok to remove the car from the lot, why would they if they did not do any service? When asked at the time to speak with the service manager we were told he didn't want to talk to us? Was he kidding, 4th time and all they can say is it won't happen again.. What if it was a major problem, how long would it take to get the parts correct? They are right, we won't be back, and we are heading to OTTO's in West Chester.
About our dealership
MINI of the Main Line is located in Bala Cynwyd, Pennsylvania just 2 miles from Philadelphia's beloved concert venue, The Mann Center, and other historic Philadelphia landmarks! We proudly serve all of Philadelphia, Greater Philadelphia, The Main Line, South Jersey and New Jersey including Gloucester/Salem/Cherry Hill/Camden Counties and are proud to be Philadelphia's premiere MINI dealer!
MINI of the Main Line not only boasts one of the largest inventories in the area, but also the most smiles and biggest personalities as well! As the MINI brand has been motoring for more than 50 years, its distinctive design and personality has transformed over the years and is always immediately recognizable. As a perfect blend of MINI and the City of Brotherly Love, MINI of the Main Line employees are immediately recognizable as well! We believe that MINI is more than just a car and more than just a means of transportation.
Amenities
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop