MINI of the Main Line

Jeff & crew at Mini of the Mainline have been doing a great job on my 07 Cooper S from the day I bought it (and they installed chrome mirror cups while I waited). Service is simple - I call Jeff, he schedules an appt, or squeezes me into his book on the few emergencies I've ever had, I drive over to Bala, hang out at Starbucks or the cigar shop while they fix the car. As opposed to most dealership service shops, Jeff + crew explain what they are doing, discuss with me when and how I should save money, and are pro-active about repairs (ie. THIS looks like it needs fixing, we ordered the parts and will fix it next time you are in, or schedule it as you want). No, they can't do miracles - they usually don't have a loaner car available (unless you schedule well in advance), they sometimes have to fight with BMW/Mini for parts availability, warranty work is sometimes a "negotiating" process with their corporate office. But that's nothing unusual for ANY dealership, and they explain what is happening when things dont go according to plan and then do their best to make up for it. It sounds trite, but they are truly partners for my enjoying my Mini.