BMW of the Main Line
Customer Reviews of BMW of the Main Line
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Extremely Disappointing Experience at BMW of the Main Line
by Jason on 06/30/2023Extremely Disappointing Experience at BMW of the Main Line I am writing to express my extreme dissatisfaction with the experience I have had at BMW of the Main Line since purchasing my 2022 BMW X7. My decision to purchase from this… dealership was primarily driven by their available inventory, as they were the only dealership with the specific model I wanted. However, the overall experience has been nothing short of awful, and I feel compelled to share my frustrations with others. From the moment I entered the service and parts department, I was met with impatience and a lack of willingness to assist. The staff appeared easily angered and displayed a dismissive attitude towards my legitimate inquiries and requests. As a customer, I expected a much higher level of professionalism and courtesy, especially considering the reputation of BMW as a high-end brand. The level of service I received at BMW of the Main Line has been far from acceptable. Instead of feeling valued and appreciated as a customer, I have been left feeling frustrated and disappointed. The lack of patience and understanding from the service and parts department is completely unacceptable and tarnishes the overall image of the dealership. I strongly advise others to steer clear of BMW of the Main Line based on my personal experience. The dealership's failure to deliver on basic customer service expectations and their dismissive attitude towards customer inquiries is indicative of a lack of professionalism and care. I sincerely hope that my feedback serves as an opportunity for BMW of the Main Line to reevaluate their customer service approach and make the necessary improvements. As a customer who invested in a high-end vehicle, I expected a much better experience. Thank you for your attention to this matter.Excellent Introductory Call
by RGlisk on 12/21/2018First interaction with Service. Really happy I chose this dealership. Spoke with Ken, Service Advisor. Very helpful and knowledgeable. I look forward to a mutually beneficial working relationship.Dissipation of BMW of the MainLine at hand.
by reyi83 on 09/05/2015I hate BMW of the mainline services, their staff and SA are all unprofessional morally doesn't know how to approach customers a decent manner. I have a 2007-750Li, whenever I take my car there for servicing my SA will always makes a… condescending statement to relegate me that so pervasive. After every servicing, is always something little that goes wrong, and they treats my car like a trash leaving it dirty both in and out, no regard most of are pompouss and very uncouth. My SA, is a generous guy at time but overall he okay. Recently, one of their tech damaged my amp causing three of my speakers soundless and refusing to responsibility for it, but we going to end up in court soon. Actually, I do like the place is accessible not far from where I live, and they always give me a loaner, my SA is the one who makes all my appointment, he somewhat cool. I believed they try to do the job right on repairing, but I guess they all have a marketing scheme, no matter where you go most likely will be the same or worse. Thanks to dezii!Great Experience with BMW of the ML Service Team
by sireltonjohn on 06/08/2015I had a great experience with my most recent service appointment. My service advisor Zach Everett was very courteous and professional. Mobility manager Kenneth Slayton did an excellent job of making sure my drop off and loaner car needs all… went smoothly. Highly recommend!Uncouth approach at BMW Of The Mainline:
by reyi83 on 05/16/2015bmw of the mainline , hope your learn not to get too personal with customers, and respect to all customers regardless, I think you guys get the job done well, but try to examines the uncouth behaviour ok, Love to drive the car BMW, and… let make this a good experience for all. I thank Armunds Dezii is a nice person but sometimes arque or dispute with customers a bit. Please I like servicing my cars at the bmw of the mainline, just improve the level of professionnal approach behaviours whiles.Terrible service, but from downtown, it's the closest
by icemanfro on 11/29/2007I took my 2002 BMW 325xi in for a service and a few warranty repairs last year and came out hugely disappointed. I have owned the vehicle for about two years (bought out the lease after my mother-in-law drove it for three years). For… it's first service, I took it to BMW of the Main Line -- since that experience, I now wait until vacations to take the car to the dealership in Ohio, where my in-laws live. The reasons I took the car in: - Service light in instrument cluster said it needed service - Metal grinding noise when turning the steering wheel while vehicle still cold - Replace dented wheel (ended up not getting wheel replaced from dealership) I ended up spending over $2k for the service, brakes at their insistence, and for them to replace something under the warranty (they charged me for some part of the warranty repair -- weird). The problems with their service: - The light in the instrument cluster just meant that it needed a rotation and oil change. Instead they insisted that the car needed a "thorough check" and upon that check also said that the 1 1/2 year-old brakes and rotors needed replaced. I agreed to the work. The "thorough check" was not very thorough and not even necessary at all according to the manual. I'm convince that the brake replacement is also a scam by all the BMW dealerships because about a year later I took it to a different dealership and they tried to sell me on new brakes saying that the "replace brakes" sensor in the dash was about to go off -- 8 months later and the sensor hasn't gone off. What a rip-off. - They replaced some sort of wheel in the engine, but the sound is still there. In general, my service representative was rude. Every time I spoke with him in person he had a headset on and would talk to people on it while I was sitting there with him. Finally, they returned my car to me much dirtier than it was when I dropped it off -- nasty handprints on the door panes, steering wheel, and shifter. They didn't even wash the car after I spent over $2k on service with them -- you'd think at that price it would be complementary! My friend gets a complementary car wash from the Honda dealership when he gets a $45 oil change, but this BMW dealership was just too cheap. NOTE: the dealership does not provide loaner cars if you did not buy your BMW from them -- even if you're there strictly for a warranty repair (something that's BMW's fault to begin with). In closing, I love my car, but I hate this dealership. If you can swing it, try to go somewhere else.
About our dealership
BMW of the Main Line not only boasts one of the largest inventories in the area, but also the most smiles and biggest personalities as well! As the BMW brand has been dubbed the Ultimate Driving Experience, we strive to be the Ultimate Dealership Experience. Its distinctive design and personality has transformed over the years and is always immediately recognizable. As a perfect blend of BMW and the City of Brotherly Love, BMW of the Main Line employees are immediately recognizable as well! We believe that BMW is more than just a car and more than just a means of transportation. We believe BMW is our chance to invoke smiles and curiosity in each and every person that walks through our doors so they can pass that joy to others when they leave.
Amenities
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop