BMW of the Main Line

I took my 2002 BMW 325xi in for a service and a few warranty repairs last year and came out hugely disappointed. I have owned the vehicle for about two years (bought out the lease after my mother-in-law drove it for three years). For it's first service, I took it to BMW of the Main Line -- since that experience, I now wait until vacations to take the car to the dealership in Ohio, where my in-laws live. The reasons I took the car in: - Service light in instrument cluster said it needed service - Metal grinding noise when turning the steering wheel while vehicle still cold - Replace dented wheel (ended up not getting wheel replaced from dealership) I ended up spending over $2k for the service, brakes at their insistence, and for them to replace something under the warranty (they charged me for some part of the warranty repair -- weird). The problems with their service: - The light in the instrument cluster just meant that it needed a rotation and oil change. Instead they insisted that the car needed a "thorough check" and upon that check also said that the 1 1/2 year-old brakes and rotors needed replaced. I agreed to the work. The "thorough check" was not very thorough and not even necessary at all according to the manual. I'm convince that the brake replacement is also a scam by all the BMW dealerships because about a year later I took it to a different dealership and they tried to sell me on new brakes saying that the "replace brakes" sensor in the dash was about to go off -- 8 months later and the sensor hasn't gone off. What a rip-off. - They replaced some sort of wheel in the engine, but the sound is still there. In general, my service representative was rude. Every time I spoke with him in person he had a headset on and would talk to people on it while I was sitting there with him. Finally, they returned my car to me much dirtier than it was when I dropped it off -- nasty handprints on the door panes, steering wheel, and shifter. They didn't even wash the car after I spent over $2k on service with them -- you'd think at that price it would be complementary! My friend gets a complementary car wash from the Honda dealership when he gets a $45 oil change, but this BMW dealership was just too cheap. NOTE: the dealership does not provide loaner cars if you did not buy your BMW from them -- even if you're there strictly for a warranty repair (something that's BMW's fault to begin with). In closing, I love my car, but I hate this dealership. If you can swing it, try to go somewhere else.