Customer Reviews of Kendall Lexus of Eugene
Review type:
Excellent service Top notch A+
by O'CONNOR 👑 on 10/15/2023Had my Lexus RX350 light's replaced ¥ Was treated like a VIP Customer ∆ Hands down the Best EXPERIENCE AMAZING Service Tech Consultant } Erwin " was Excited from start to finish :) ⭐⭐⭐⭐⭐Great service
by Danarmstrong on 06/16/2023I had a slow leak in my tire and they found the problem and solved it in a decent amount of time. The reception person was great.Danarmstrong, we are glad we could help!
Love this place
by Big fan! on 05/09/2023I’ve purchased 2 cars (so far) and have never had a bad experience— the purchasing went quick and pleasant and all the service appointments have been thorough, timely, and zero surprises since 2018! I will keep coming back as long as they… stay this customer friendly and attentive.Big Fan!, thank you for your kind review; we are happy to pass along your comments to the team here at Kendall Lexus of Eugene!
Carmelita Cross
by Bonnie! on 05/08/2023I have always been very pleased with the service I have received from Kendalls Lexus. Irwin has always been very helpful and courteous and I have confidence in the work they do. Also appreciate the fact that they make loaner cars available… when needed.Hi Bonnie!! We're so happy we were able to help you out!
Oil service RX 450h
by annebac on 03/24/2023Usual excellent service. Speedy. Check and printout everything on this car. They also discuss anything extra they recommend.Annebac, thank you for your kind words and this wonderful review!
Lexus ES 350 Air Bag Recall Work
by Jerry W. on 01/24/2023Kendal was very accommodating with the schedule, only two days out to get an appointment. Even though I was early for the appointment, they took the car right in and performed the work. Very professional encounter. The lack of pressure… to do more work was gratifying. They just informed me of the need to have the brake lines flushed and the oil changed but no pressure to schedule the work. Therefore, I will return to them for more service on the vehicle.Thank you again for taking the time to let us know how we did. We hope you have a great day!
Oil change and recall service
by Rod RC350 on 11/02/2022Awesome customer service! My service advisor was great and explained everything to me! I’m definitely taking my car back for all my service needs!Thank you for your review. We’re happy that you enjoyed your visit and are looking forward to seeing you again.
Oil change plus
by Happy fan on 09/17/2022As usual, excellent service. Melissa is A Plus in my book. Service discovered a battery problem and fixed it promptly.Hi Happy Fan, we are very happy to have provided you with such a positive experience!
Warranty Service
by Trudi’s on 08/30/2022Service department was efficient and had my first warranty service. Good job, friendly service advisor and only took 40 minutes.Steller company
by RICHARD on 08/30/2022Had our first service on our lexus, could not be happier. Oscar Merry was great, we left something in the lonar car, he mailed it yo us within a could days. Overall our experience with Kendal Lexus has been nothing but a pleasure.Maintenance of my Lexus CT 200h at Kendall Lexus, Eugene, Oregon
by DanArmstron on 08/23/2022The Kendall Lexus service department did an excellent job on my recent visit for car's 50,000 mile checkup. They were fast, polite, and reasonably priced.Hi Danarmstron, we are very happy to have provided you with such a positive experience!
50,000 mile service
by arlinpostma on 08/17/2022perfect greeting on arrival, info exchange during service by phone, and use of loaner vehicle. Zero problems.Thank you for your review. We’re happy that you enjoyed your visit and are looking forward to seeing you again.
Kendall Lexus
by Stephanie on 08/10/2022You are so lucky to have an employee like Oscar Merry! He is personable, professional and goes above and beyond to make customers happy. He deserves a huge raise.Stephanie, thank you for your kind review; we are happy to pass along your comments to the team here at Kendall Lexus of Eugene!
Don’t buy anywhere else
by Rich DeFil on 07/12/2022I purchased a certified, used 2015 Lexus RX350 with over 100k miles. Because it was Lexus and a Lexus dealership ( I have purchased other vehicles though this same dealership), I didn’t give the purchase a second thought. Unbeknownst to me,… my vehicle had after market brakes, rotors and shims. I took it back to the dealership and almost without hesitation, they told me they would replace all the parts and labor on their own dime ( over 1k). Having purchased 3 vehicles from Kendall Lexus I have one question? Why would anybody buy anything but a Lexus from Kendall Lexus of Eugene? Superior vehicles, superior service!Hi Rich Defil, we are very happy to have provided you with such a positive experience!
Eugene Lexus, Erwin Escobar
by R Dennis on 07/09/2022It is always a pleasure to deal with Erwin,Thank you for your review. We’re happy that you enjoyed your visit and are looking forward to seeing you again.
Harold Mordh
by Hal Mordh on 05/29/2022Very prompt, professional service. Kendal Lexus has pleasant efficient personnel. The facility is comfortable.Thank you for your review. We’re happy that you enjoyed your visit and are looking forward to seeing you again.
Performed sealants package
by MMorrow on 05/03/2022The sealants were applied quickly and professionally.Thank you for your review. We’re happy that you enjoyed your visit and are looking forward to seeing you again.
Good customer service and worik
by mgEugene on 04/27/2022Lexus has been servicing my car for a number of years. Melissa, my service consultant, is friendly, helpful and straightforward. She is great. I have a high degree of confidence she'll recommend the work that's necessary and no more.Mgeugene, thank you for your kind review; we are happy to pass along your comments to the team here at Kendall Lexus of Eugene!
Excellent Care and Service
by GKGSGWG on 03/16/2022I arranged through Kendall's call service to get my free 10K oil change & service at Kendall Lexus in Eugene. I got an immediate call back from Erwin in the service dept. and the date/time was set. No hassle! When I arrived, I was… greeted like a good friend an provided with a loaner car to use while they worked on my carThanks for your feedback. We aim for consistent quality service and are glad that was your experience!
Kendall Lexus Service
by annbac1 on 02/16/2022Always a great experience here. Nice, knowledgable staff who explain in detail what service is being performed and why they recommend it.We're happy to hear you had such a positive experience with our team!
Kendall Lexus
by BradleyC on 02/15/2022Excellent service.Thanks for the 5-star review!
We take great pride in doing what's right. As a family-owned business, our values are the foundation of who we are and what we do. Caring for our customers and our communities means being responsive to them. That's why Kendall Auto Group's mission is to deliver an unrivaled customer experience through highly motivated, knowledgeable and caring professionals. While offering the best possible prices on great cars, trucks and SUVs is always important to our customers, so is being treated with respect. That's why we build relationships for the long haul.
- Complimentary Loaner Cars
- Complimentary Coffee
- Cable Television
- Customer Lounge Area
- After Hours Drop-Off
- English
- Spanish
O'Connor 👑, thank you so much for your high rating!
by Genesis Amador on 10/18/2023