Customer Reviews of Kendall Lexus of Eugene
Review type:
Kendall Lexus Eugene, Or
Car Buying As It Should Be
by Arizona Sun on 08/13/2021Excellent buying experience. No pressure. Sales person very knowledgeable and helpful.Your wonderful feedback and rating mean a lot to us.
Best car buying experience EVER!
by JWood1217 on 08/13/2021Absolutely amazing experience, we are buying another car from them! David who sold us the car wasn't pushy, answered all our questions and went above & beyond to help us! Best car buying experience we have ever had!We always strive to provide top-quality service to every guest, and are pleased to hear that you enjoyed your experience here at Kendall Lexus of Eugene!
Service and repair
by Tree3175 on 07/15/2021Very reputable and knowledgeable folks! Love my Lexus and was sad to hear a mouse family had moved in under the hood! Could have been worse but they found it early before any wires had been eaten for bedding!!! Thx Toyota! Better price than… anticipated and friendly kind service! Keep up the great work 🥰Tree3175, we are very happy we could provide you with a positive experience!
Kendall Lexus Eugene, OR
by AnneBac on 07/14/2021Terrific service. I really appreciate the customer service staff like Melissa who are professional, friendly, well informed.We are very happy we could provide you with a positive experience!
Mr Terry M
by TerryMc on 07/05/2021Not the way I have ever bought a car before, This Dealer is the only Lexus dealer in So. Oregon, locstion in Eugen ORand some 200 miles from our home in Grants Pass,Oregon. So our RX450H was bought without ever seeing or driving it. I did… all by Texting with Our sales rep Carrie, C. I told her what equipment I wanted she found just the right car for us even with this "CHIP shortage thing" I sent her a check for our car, And after going up there to pick it up We drove the #2 new love of my life home. Kendell Lexus even had a Giant Red Bow on our car at pick up for us! Our sales Rep. Carrie C. was great not one oz.of psi to buy anything from her! We had dad Lincolns, Cads & Bmw's but none have been as great as our Lexus! What a kick back cruise ship it is! This is the car after your over the hill and want to take the rest in luxury!We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Kendall Lexus of Eugene!
Great service at Kendall Lexus
by Luvthecar on 06/17/2021From the easy way to book service on line to the courtesy pick up and drop off - We are very happy with the service department that keeps our Lexus running tip top.We appreciate your positive review of your recent experience with us!
Warranty service
by Royal Hunter on 06/12/2021⭐️⭐️⭐️⭐️⭐️ Thank you Kendall Lexus. Warranty service and customer service, excellentRoyal Hunter, we really appreciate your feedback!
President
by Arlan Smith on 06/11/2021Greeted by the service tenant and I was very well taken care of!Arlan Smith, thanks for your praise and kind comments about our team.
Great experience from a customer 100 miles away
by Tuan Pham on 04/30/2021We live in Portland area but in May 2020 purchased a Rx 450h at this dealer due to unavailability of our wanted model in Portland. Into about month 2 of driving a squeaky noise developed when brake pedal is pressed. The symptom keeps coming… and going away unpredictably. We consider the dealer in Portland our go to service provider due to much closer distance, and brought our vehicle in with audio recordings of the brake noise (Whenever we were there by appointment, the noise was not present though, so I thought the audio recordings would help). We made 2 appointments with Lexus of Portland and they could not conclude what was wrong. The noise then went away for about 2 months, and came back recently, very annoying. After a bad experience at Lexus of Portland with another vehicle, I tried locating the issue myself online and found it kinda common with the Lexus Rx 450h. Then came a happy birthday email from Carrie the sweet lady who sold us the Rx 450h. I got back to her asking for help (included an online video replicating the symptom), and got her attention instantly. Right the next day we got a call from Melissa at Kendall service department telling us that thanks to the video we included they may get hold of what's going wrong and we setup a service appointment for following week. As I'm writing this review, one week after our Rx 450h was serviced at Lexus of Kendall, the vehicle is as quiet as it should when the brake pedal is pressed. After almost one year bearing the brake noise off and on we are super happy with both sale and service department of Lexus of Kendall. We shall come back to them whenever we can. Thank you so much Carrie and Melissa! I still wonder why such a common issue, listed in Lexus service bulletin as BRAKE ACTUATOR L - SB - 0005 - 21, could not be located by Lexus of Portland? Hope they will read this review. We bought our first Lexus from them in 2008.We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Kendall Lexus of Eugene!
2016 GX460
by JGWendel on 04/17/2021A/C inop. Repaired without undue delay and at a reasonable cost.Thank you for taking the time to write about your experience.
awesome customer relations and service
by Happyowner on 03/09/2021our service manager Casey is so personable and professional.We're so happy we were able to help you out!
Great service
by Brickley on 02/11/2021As usual the people are polite and they listen. I got a new phone and asked if they could connect it to the car and said sure and they did it. They seem to be open to an questions and do not make fun of any questions- like can they… connect my phone which took him no time.If you have any further questions, please give us a call. We're always happy to help!
Great Service, Courteous employees
by G.G..... on 11/04/2020I appreciate the flexibility the service reps provide and the courtesy from reception to pickup. Always a good experience.Your satisfaction is our top priority.
Lx 570
by Idsohum on 10/27/2020Fast and efficientThanks for your feedback. We aim for consistent quality service and are glad that was your experience!
Review of service for LEXUS 460
by RC Vasavada on 10/12/2020Kendall Lexus of Eugene Oregon did not have me on their schedule for the day when I arrived. It took some unpleasant argument before they agreed to service my car! They realized that mistake was on their side. Beyond that service was… satisfactory as usual.Great Car, GPS outdated
by jefferyG on 10/06/2020Great customer service. Great Cars. I only wish my GPS had been updated to the most recent version. Instead of charging me to immediately update it.Service for my punctured tire
by Mike Morrow on 09/24/2020The staff is friendly, professional and efficient. They went out of their way to make sure I was taken care of. They even researchedto see if my issue, a punctured sidewall in my tire, was covered under roadside assistance. It was and saved… me money. I highly recommend them. Thank you Erwin and ScottMike, we're happy to hear you had such a positive experience with our team!
First car-buying experience at Kendall was good
by Springfield on 08/26/2020My husband and I went to Kendall Lexus to test drive a new car. We had no intention of buying a car that day. We ended up driving home a 2017 model that was just what we were looking for. We never felt "steered" toward a specific car or… model. We were never pressured to buy a car that day. Everyone was professional, friendly and gave us the space we needed to make our decision.We're glad to hear you enjoyed your visit.
Kendall Lexus 2020 RX350 Purchase
by JSmiley on 08/10/2020Carrie was my salesperson and she was very helpful, no pressure and knowledgeable about the inventory on hand. It was a very warm day to test drive and she had all the cars cooled down before I got in. She also had to deal with my… entourage of relatives of two sisters and a niece and was very patient answering all of their questions as well! I would certainly recommend going to see Carrie at Kendall Lexus if your in the market for a new Lexus.Thanks for the recommendation, and have an amazing day!
Service of2017 Lexus 300H
by Villanueva on 07/23/2020Erwin is a super service advisor......knowledgeable, pleasant and always has a smile.Villanueva, we're happy you found our staff to be so supportive during your experience here at Kendall Lexus of Eugene.
Friendly, but I expect more from Lexus
by Jennataven on 07/20/2020I don’t have a problem with the staff other than it seems when I have an issue with my car they’re unable to do anything about it. My moonroof has been broken since I’ve had it ( bought it brand new) and they band aid it every year. Now I… have a problem with my fuel gage. It sometimes gets stuck after filling the tank and reads “empty.” The response from them was that they don’t really know what they can do and I hopefully don’t get stuck in the middle of nowhere. Just seems that when you purchase a luxury car, you should get a luxury car.Hello Jenna, please contact our Service Manager, Steve, at (541) 335-4211 at your earliest convenience so we can address your concerns regarding your vehicle. Thank you and we look forward to hearing from you.
We take great pride in doing what's right. As a family-owned business, our values are the foundation of who we are and what we do. Caring for our customers and our communities means being responsive to them. That's why Kendall Auto Group's mission is to deliver an unrivaled customer experience through highly motivated, knowledgeable and caring professionals. While offering the best possible prices on great cars, trucks and SUVs is always important to our customers, so is being treated with respect. That's why we build relationships for the long haul.
- Complimentary Loaner Cars
- Complimentary Coffee
- Cable Television
- Customer Lounge Area
- After Hours Drop-Off
- English
- Spanish
Bendbuter, your wonderful feedback and rating mean a lot to us.
by Genesis Amador on 08/31/2023