Customer Reviews of Kendall Honda of Eugene
Review type:
Honda purchase
by HondaCrv on 09/19/2024
Very knowledgeable sales person. Easy purchase process.
177 reviews
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2018 Honda Accord Hybrid Touring-Radiant Red (metallic)
by Keizer Guy on 07/11/2018I was in the market for a new 2018 Honda Accord Hybrid Touring. I called other dealers in the Salem/Portland area and was not satisfied with their customer service and lack of response. I email Kendall Honda and received an almost immediate… response from Paul Casey. He gave me a quote including the value of my trade in. When I drove down to Eugene, I found the purchase process to be seamless and transparent. All pricing stayed the same including my trade. I have been purchasing vehicles for years, and found this purchase through Kendall Honda to be straight up and honest!! I totally recommend this dealership!!Keizer Guy, we're happy to hear you had such a positive experience with us! Please don't hesitate to reach out if there's anything additional we can do for you. Thank you for the recommendation, and have an amazing day!
2018 Honda Pilot
by Keith J. on 07/04/2018Excellent experience, second time we have purchased a vehicle from Kendall Honda and they exceeded my expectations once again.Keith J., we're so glad that we are able to go above and beyond your expectations! Thank you for the recommendation, and have an amazing day!
OMG
by fatcat1958 on 06/18/2018updated 07/02/2018decided to use a carfax dealer. Sent an email filled out for credit. Walked in the dealership with that name and Justin helped me through the whole process and he wasn't even a salesman. made sure i had financing for the used Honda i… wanted.Fatcat1958, thank you for sharing your positive experience! We hope you have a great day!
Excellent
by Yuki Kumashiro on 05/04/2018updated 05/09/2018TJ was the most helpful car salesperson that I have encountered in the last several months of car hunting.Hi Yuki Kumashiro! We're so happy we were able to help you out! Have a great day!
Best purchase experience!
by Sally Bornstein on 05/04/2018updated 05/09/2018My experience with Kendall Honda was very positive. I was comparing new vehicles and test drove a car at Kendall twice. Paul Casey, the internet sales manager, was very responsive with pricing and availability information. Ian Jarvis, the… sales rep was outstanding in his commitment to providing service based on my needs. His post-sale instruction and followup to insure I was satisfied with and understood all the tech features of the vehicle was exceptional.Sally Bornstein, we're happy you found our staff to be so supportive during your experience here at Kendall Honda. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Kendall Honda! Have a great day!
Civic
by amyrae88 on 10/03/2017I purchased a 2017 Honda Civic from Kendall and I was so happy with my purchase. I drove up to Kendall from Roseburg, Oregon and I am so glad that I chose them to make this purchase. Thank you Ian for all your help!Amyrae88, thank you so much for the positive review and for making the trip to Kendall from Roseburg. We are glad you chose us as well! If you have any further questions, please give us a call. We're always happy to help!
Best car buying experience, ever!
by Heller32 on 07/24/2017This was absolutely the best car buying experience I've had. The salesperson answered all of our questions and never put pressure on us to buy. They gave us their best price the first time I asked, since I had clearly stated that I wanted a… hassle free purchase. They gave us exactly what we asked for. I would definitely buy from them again.Heller32, we really appreciate your feedback! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let us know about your positive experience. Have a great day!
Best experience
by hitmark on 10/07/2016Elizabeth Anderson was our salesperson, and she did a fabulous job. We are educated buyers, and we knew we wanted a 2016 Honda Civic LX. We had done our homework, knew approximate dealer cost, trade-in value range for our old Civic, and had… our figures. We asked Elizabeth to provide quotes, and she exceeded our numbers, which she did not know. She was courteous, professional, answered all questions, and took us on an excellent test drive. We did not want any extras, and she conveyed that effectively to management. Perfect car, perfect purchase experience, perfect sales. Elizabeth is the best.Extremely happy
by Kr00k3dd on 02/09/2016I came to Kendall Honda with three very specific cars in mind. Although the models I wanted were not available he took everything into consideration and found a car that met everything I needed and was looking for in the other cars. I am… very happy with the car I ended up with more so than if I had gotten one of the originals I had in mind, less expensive with more features! These guys really know the cars on their lot and they will get you into the car you want with the price you want.Thank you!
by crvowner16 on 12/31/2015My husband & I went Kendall Honda in Eugene to see if they had any HRVs in stock {{which there wasn't}} but Elizabeth Anderson was sincerely apologetic & explained that we had other options to choose from or that we go on a waitlist for HRV… if we did t mind waiting for it. We started to look around & we went over to the CRVs & needless to say I fell in love with one after a test drive. All of the features it has are wonderful, really feel as if you get your monies worth. Elizabeth was very helpful & friendly, she didn't pressure us to anything, it was pleasant. Also a big thank you to finance/business department for getting us a better dealKendall Honda of Eugene
by marvinpam on 01/02/2016We purchased our second Honda CRV from Kendall Honda. We loved the service we received on our first Honda and look forward to future good service from Kendall Honda. Our sales consultant, Elizabeth Anderson, was exceptional. We received… no pressure from Liz and she had the answers to all our questions regarding our 2016 Honda. We had the pleasure of receiving excellent service for the second time from the Business Manager, Unj Haider. We recommend Liz and Unj and Kendall Honda of Eugene to anyone looking for excellent service and knowledge of Honda products.Andrew Arnold
by cbrance on 12/22/2015Andrew Arnold was an excellent representative for Kendall Honda. He was able to answer all questions and I never felt pressured. Thank you Andrew for your patience and meeting me on your day off. I love my 2016 Honda CRV EXL!Recent Jeep Purchase
by tjackson8 on 12/10/2015My wife and I recently bought our first Jeep at Kendall from Andrew Arnold. This is a very nice, clean, and profesional dealership. Andrew was very helpful, friendly, and did not pressure us in any way. Would not hesitate to purchase… another vehicle from Kendall and when we do so I will be calling Andrew.Great sales team
by Adreadre on 12/07/2015Andrew was a great help in purchasing our new vehicle with Kendall Honda. He was very knowledgeable about the vehicles and the brand. I would recommend him to someone looking to buy a Honda. Everyone else that we dealt with (including… Dorman who did our initially test drive) was a pleasure to deal with, too. Good, no pressure, buying experience.great sales people
by tompynchon on 10/20/2015Andrew has helped me and my wife both get into the best possible cars in our price range. With the amount of work Andrew put in, you'd think we were going to drop 40,000 but it didn't make a difference to him.New CRV purchase
by scounts88 on 03/19/2015Great experience with Lena/Court/Ann in purchasing a CRV. Comfortable and friendly, not pressured. Definitely will request this team again in the future.great experiance
by dgpack46 on 03/06/2015Meagan Hopkins did a great job! Very knowledgeable and friendly!Great car. Great service.
by nicoleh2 on 03/02/2015I had a wonderful experience buy my first new car. Court Broughton was extremely helpful and nice. I didn't feel like I was pressured into buying the car at all. I now have a Honda CR-V EX that I am in love with. Thank you for everything!Great Customer Service
by aeb19 on 01/15/2015We recently took our car in for an AIr Bag recall repair. This particular visit to the Honda dealership was stellar! The customer service was excellent, which is very important to me. My husband and I appreciated the "extra mile" and the… attention to detail that we observed was given to us and our car by the service rep. Vernon. He noticed a couple of issues with the car in the course of him checking the car in for the repair and returning the car to us for pick up. It was refreshing to know that he was really paying attention to our car and to us, and not just rushing people through. Thank-you!Outstanding service as usual!
by 62Uni on 12/30/2014I dropped my car off at 8:00 AM and waited in the customer area. I ate my breakfast that I brought with me, watched a little TV and got a cup of coffee. At 9:10 I was brought my key and told my car was done and the problem, which was a nail… in a tire, was quickly found and corrected with no charge. I enjoy bringing my car to Kendall Honda. Every time I bring it in I am greeted with courtesy and the environment is very comfortable. I take it there for service when due even though I could do it myself because I have been a mechanic for 40 years. Thank you so much for another enjoyable service visit!! Note: No quote was needed and no price was paid for the service so my answer was no on both. Would have been "N/A" if the option was provided.Kendall treated me like crap
by marclp on 03/21/2008Back in early 2005, I bought a 2004 vehicle at a big Memorial Day sale that Kendall was having at the fairgrounds. The only problem that I had at that time was that the salesman was not sure what the interest rate would be. I told him… that I was not going to sign anything until I knew what the interest rate was. He went and talked to 3 or 4 different people, including a manager, and then came back to me and told me that it would be 9%. Since I was recovering from a recent bankruptcy, I thought this would work for me. So I signed the contract and took the car home. A few days later I got a call from the salesman and he then tells me that there is a problem and that they couldn't get the 9% interest rate that they had said I was getting and that I signed a contract for. So I told him that I was just going to bring the car back and that they could have it back. He said to just keep it and that he would see what he could do. So I waited a few more days and when I tried to call him, he wasn't in. So I thought the best thing to do would be to just go in and talk to a finance manager. When I got there I explained the problem and said that I needed to talk to a finance manager. I was told that there wasn't anyone there that I could talk to and that I should come back another day. I then asked to talk to a manager. A manager came out and I again explained the problem. He took me back into the finance manager's office (the one that was apparently off that day) and asked me to explain the whole thing again to him. He looked up my contract and just said, "Oh, yeah, this one has gone through and everything is fine.". I asked him what that meant. Did it mean that I had the 9% interest rate like they originally told me I'd be getting or was it something else? I asked him if he would call the person at the bank that was supposedly handling the contract so that I could speak with him myself and he gets on the phone and calls someone and he tells me that its the person I wanted to talk to but he wouldn't let me talk to him. After a couple of minutes he hangs up and says that there's no problem and that everything has been taken care of and that my interest rate that they gave me was 14% so there was no problem. I said that 9% to 14% was a big problem and that I felt like they suckered me in with 9% just to get me to sign the contract and then changed it to 14%. I then asked him why he didn't let me talk to the guy and he tells me that I didn't need to talk to him, that he took care of it. I told him that I didn't hear him taking care of anything, that the whole phone call was him talking real buddy-like to whoever was on the other end of the phone. He said that they guy was at a bar-b-q and that was why he was talking to him that way. Then I told him that it almost sounded like he was talking to a friend that he just called up because he didn't know the number of the guy that I wanted to talk to. This is where things went from bad to really bad. He got really mad and started telling me that he was done with me and that I needed to leave. I told him that I wasn't leaving until this whole thing was straightened out. He just kept telling me to leave and I told him that I wanted to talk to his superior. He said that he was that person. So I decided that there wasn't much point in my staying any longer and that I would just get in touch with the owner and let him know what was going on. So I'm on my way out to the front door and he starts in telling me what a scumbag I am for accusing him of lying and I guess I wasn't moving fast enough because he starts putting his hands on me to escort me out. I told him to take his hands off of me because if he didn't I was going to start something right there in the showroom. I was so angry that I stopped because there was a couple at a table by the front door talking with a salesman. They were getting ready to sign some paperwork and I said to the husband, "Just be careful
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About our dealership
Our mission at Kendall Honda is simple: To deliver an unrivaled customer experience. Through our highly motivated, knowledgeable and caring team of professionals, we pledge to listen and respect your needs. Doing the right thing means more than selling and servicing vehicles. Our progressive attitude means being exceptional stewards of the communities we operate, as well as the environment. It means going above and beyond every day for the people who mean so much to us-our customers.
What sets us apart
It’s one thing to say we care. It’s another to prove it with our actions each day.
For over 80 years, Kendall has been giving back hundreds of thousands of dollars to local charities and organizations that support families, children and education.
Amenities
- Complimentary Drinks
- Complimentary Coffee
- Shuttle Service
- Cable Television
- Television
Languages Spoken (2)
- English
- Spanish
Thanks for the 5-star review!
by Genesis Pittman on 09/27/2024