Customer Reviews of Kendall Ford
Review type:
Always a pleasure
by NovaNunez on 02/10/2025
I’ve bought & sold my last few vehicles with Kendal Ford over by Valley River Mall. Each time they’ve been processional, attentive, and friendly. I’ve felt like I got a quality car at a good price each time.
128 reviews
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Good People
by AKJ7726 on 06/01/2015updated 06/11/2015I had gone on line to look at cars and received a e-mail back form Jason Bates asking if I had any questions, to contact him. That afternoon I took some time to visit the dealership. Jason was there and showed me around, looking a… potential interests. A few days later my wife and I met Jason at the lot. He let us drive several cars, was very knowledgeable, down-to-earth, no pressure, guy. That afternoon we purchased the Ford Escape. Everyone there was very helpful and friendly. Thanks Jason Sincerely Allen & Kathy Johnsongreat dealer
by concreteJungle on 06/11/2015Friendly staff and reasonable prices. Definitely going back again.Great salesman
by Buttons7685 on 06/11/2015Jesse was so kind and helpful and mostly there was a no pressure approach :)Service at Kendall Ford
by BWB6018 on 06/10/2015Service was handled very efficiently. I appreciated Alex Brown's help as well as driver Bobbi's pleasant attitude.Our 2015 Fusion
by 62uni on 06/06/2015Everything went well and Dave explained things as we asked. The technician I think his name was Slick but not sure, was very helpful getting our new car running after the battery was discharged and the car wouldn't start. We thought we… would have got a better trade in value for our Honda, but that's the way things go sometimes. We love our new car and once again Kendall made us happy.Warranty Wizards
by partsman_ba on 06/05/2015Took care of my car's small issues and worked around my hectic schedule.We love our new Ford Fusion!
by FGD6372 on 06/05/2015On May 6, 2015 we purchased a 2015 Ford Fusion from Kendall Ford. We looked at several used Fusions on the lot and test drove a couple. We were looking at used cars because we didn't think we could afford a brand new one. After Nile Stark… and Ronnie Arnold spent a lot of time working on different ways to get us into a used vehicle, we were asked if we had thought about a new car. Ronnie explained how we could get a new car easier than a used one because of all of the great rebate offers and such. He also explained about how the extended warranty would actually save us money in the long run, and he also told us how the GAP insurance worked. He also answered all of our questions. We were very surprised at how thorough he was. He took the time to make sure we were making informed decisions about our purchase. Everyone was very friendly and quite helpful. Now that we have a brand new car, I don't know if we will be in the market for another car in the future, but if we are, it will definitely be from Kendall Ford. I tell everyone to go over there and at least look.....you never know, we were "just looking" too.Service at Kendall Ford is Great
by JCV6940 on 06/01/2015Tammy Reynolds is excellent to work with. She handled all the details of the required service and was very professional to work with.Ford for ever
by RJ17381 on 05/22/2015updated 05/29/2015They were ready for us when we came in, had truck serviced ahead of schedule.F150
by CMilbrett on 05/12/2015updated 05/28/2015Service on F150 acceptable, On our '06 Mustang VERY displeased.Great service and staff - as usual
by Steve8918 on 05/27/2015The experience was great, as usual. My service advisor, Jen Fisher, welcomed me when I walked in the door, was familiar with what needed to be done with my Ford Transit van and took care of everything in a flash. I wait for the vehicle by… hiding in a corner somewhere in the dealership to work on morning email and enjoy some coffee...Jen always finds me when the van is ready. She's professional and a great representative of your business. (and I'm always pleased with the service work done on the van - kudos to your techs). Steve Cash125K service
by Ridgeduck on 05/27/2015Great service. On time every time!! Always appreciated.Professional and courteous service staff.
by Davidl6850 on 05/26/2015Came in for a warranty job on my 2014 Focus. Was given a free 1 day rental car while the clutch packs were replaced in the transmission. The work was performed in 1 day as estimated. The car drives wonderfully now. The service staff was… courteous and professional. Good experience. Good job to all the service staff involved. Thank you. David LodeesenOffered options and great service.
by cactuslynn on 05/21/2015I visited the dealership first and was shown the vehicles for which I was interested with the idea that I would return with my husband. He is a "Chevy" guy, so the saleslady said she would arrange for us to compare Kendall's Fords and… Chevrolets, which was a great experience. When we arrived she had arranged for our tour of both lots. We were not expecting to buy a vehicle, but wound up buying because we found what we were looking for and were pleased with the service.2006 F-250 SUPER DUTY
by Lefty570 on 05/20/2015Work was performed in a timely manner & staff was pleasant.Service of F-150
by Rlf4finney on 05/16/2015Service was good. Had been quoted incorrectly on the amount of cans of oil needed, otherwise it was good.Easy service
by Lowpass7252 on 05/16/2015Job was done and service dept took care of dealing with national warranty for me.Great service
by LacieJ21 on 05/13/2015This was a very quick and easy experience I was able to do most of it through email.Great selection
by Sutherlin on 05/12/2015Selection well above average. Salesman exceptional! Finance person very personable. Management on the sales floor in regard's to trade in value was poor, my trade was very clean and received minimal value, The vehicle I purchased was also… very clean and had not even been through detail! and was priced at the highest end of retail value. I am happy with the vehicle purchased, I believe a repeat customer with whom have recommended your dealership to everyone interested in purchasing a new vehicle. I tell them all, its worth the drive. This was the first time I did not feel I got a good deal.Thank you for your feedback. We are glad to hear that you had a good buying experience at Kendall Ford, but we are sorry to hear you felt you did not get a good value for your Trade. Our Customer Relations Managers, Ardel Peterson & Mike Hoover, would like to take this opportunity to discuss your experience and bring you back to the Kendall Family. Please call or stop by the dealership at your earliest convenience to speak with Ardel or Mike. Thank you again for your review, we hope to talk to you soon!
great service
by Bill9143 on 05/07/2015good service, will come back again. Steve Hilliard helped us once again and will continue to take care of our car as long as possibleSync issues
by antonsw on 05/06/2015Dealer would not update sync software as a warranty issue. No research to find out why 12 volt battery goes dead on my focus ev, just replaced it.
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About our dealership
We take great pride in doing what's right. As a family-owned business, our values are the foundation of who we are and what we do. Caring for our customers and our communities means being responsive to them. That's why Kendall Auto Group's mission is to deliver an unrivaled customer experience through highly motivated, knowledgeable and caring professionals. While offering the best possible prices on great cars, trucks and SUVs is always important to our customers, so is being treated with respect. That's why we build relationships for the long haul.
What sets us apart
It’s one thing to say we care. It’s another to prove it with our actions each day.
For over 80 years, Kendall has been giving back hundreds of thousands of dollars to local charities and organizations that support families, children and education.
Amenities
- Complimentary Drinks
- Complimentary Coffee
- Shuttle Service
- Cable Television
- Television
Novanunez, we are glad we could help!
by Genesis Pittman on 02/11/2025