Customer Reviews of Kendall Ford
Review type:
Always a pleasure
by NovaNunez on 02/10/2025
I’ve bought & sold my last few vehicles with Kendal Ford over by Valley River Mall. Each time they’ve been processional, attentive, and friendly. I’ve felt like I got a quality car at a good price each time.
128 reviews
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Satisfied with Service
by rlm3175 on 07/31/2015Pete was very friendly and professional. He told me what the next steps were going to be when getting our first oil change, as well as the wait time. The car was finished / serviced a little before the time estimated. I was very satisfied… with the service.F-150 Eco Boost from Kendell Ford Eugene, OR
by hank19614337 on 07/17/2015updated 07/29/2015Great sales people, not pushy in any way, Darrick Senseney Sales Consultant did a fantastic job. The Ford F150 crewcab ECO Boost pick up is just a state of the art pick-up and vehicle in my opinion!! The attention to detail inside and out… is just incredible by the Ford Motor company. Ford is most likely on the top of their game right now. Remember FORD MOTOR COMPNAY did not need in money in 2008 for bail out money as other car companies did!! This is a big deal !!First Time Customer - Great Service
by jlewis8054733 on 07/28/2015We were traveling through the area and my new Ford f150 needed its first oil change. From the gentleman who directed me where to park my truck to the cashier who checked me out, everyone made me feel like a long term customer. The… gentleman who wrote up my work order was very helpful and pleasant. I had a question about the truck's payload and he took me over to the fleet manager who researched the question on line and got the answer. When we are in the area and need service, we will be back Jeff Lewis - Morro Bay CAWill go back
by cass4112 on 07/28/2015As always every time I go in and all the reps are busy some customer jumps to the counter regardless to who entered first. This time two customers jumped in line. There needs to be an accountability system. Once at the counter I received… exceptional service.Service was Great
by Karenlynn5169 on 07/27/2015Had a great experience, the service rep did an excellent job of making sure that all my needs where met.Oil Change
by Wanders1514 on 07/06/2015updated 07/23/2015Tammy Reynolds was very helpful and is very nice. She is right on it.Professional Service
by KGCENTERS01 on 07/17/2015Everyone we dealt with was professional and kind. I will deffinatetly purchase from Kendall Ford in the futureGreat service!
by AlyssaH on 07/14/2015Martin helped me choose a car that was perfect for me! He was very knowledgable about all aspects of the car, and made me feel completely comfortable driving away in my 2012 Ford Focus. I went into Kendall Ford very nervous, and I left… feeling confident, with all of my questions answered. Thank you Martin, you were very helpful!Excellent customer service and vehicle repair
by DavidLTorrez on 07/13/2015My vehicle servicing was timely and finished within an excellent amount of time. Also, the final service price was well under the initial estimated price quote. Our service representative, Tammy Reynolds, was friendly and very… accommodating.Friendly and efficient
by paulkatie on 07/11/2015Service was friendly and efficient.The work was done on time. I will return for future service. Good job.Happy Service Customer
by JamesTaylor127 on 07/03/2015updated 07/11/2015On two occasions while Summering in the greater Eugene area, I've had to bring my truck in for service related issues, the first time was due to the failure of another dealerships mechanic to properly repair my vehicle, the second was due… to a new problem we experienced. Both times, your service department was on the problem, got things working the way they should and got the job done quickly and correctly. Spending money on vehicle repairs is not the way most people want to spend their money, or waiting for the vehicle service to be completed, that being said, Kendall Ford diagnosed the problem and got the job done very quickly, and I was on the road in the shortest amount of time I have ever been after a dealership repair. I have waited longer for an oil change at other places then I did getting repairs done at Kendall Ford. Great job, and I do and have recommend Kendall Ford to other people.Great service / communication problem?
by GMC039959 on 07/09/2015I was able to make my appointment and have needed repairs done. I had to have my vehicle stay in the shop an extra day due to the extra work needed and Tammy did an excellent job explaining the reasons for the need to keep the truck longer.… I had a difficult time trying to connect with a real person to check on the time to pick up my truck. I kept being sent to a voice mail. I had to get a little upset before I was put through to Tammy. Tammy did say she left me a voicemail, but I didn't receive it. Technology being what it is, She could have sent a voicemail and it did not go through. Overall, customer service was great, Tammy did a wonderful job.Emergency drop in on a holiday, no problem.
by Viragodawg on 07/08/2015Could not be more pleased. I showed up without an appointment on a busy holiday weekend. I was not a regular customer (I was on a trip, 500 miles from home). They called me back in three hours and not only did they find the problem, they… fixed it no charge (covered by a recall). The even spotted me some gas since I didn't have enough to get anywhere left in the tank.Leasing versus buying
by stephmcgee on 07/06/2015I was cautious about leasing versus buying. I was taken care of by Keith, Austin and Jeff. Service department already needs some help but overall I am happy! I got more than I wanted for a price I could handle...2014 escape
by hyoungCode133 on 06/24/2015updated 07/04/2015This was my first time to have a general checkup for the first 5,000 miles, Then to my surprise I was charged 39.95 for the oil change. From now on I will have Brads Chevrolet do the oil change and have this company do the work that is… needed for my car. The service was great but for the charge, I know it was a small amount but for me it was a lot and My because of the small charge I will buy my next car or truck from some one else as well. My 2014 escape is a good car but not the best. Helen YoungGreat Salesman!
by Deegan6847 on 07/01/2015I bought a Ford Escape. I put off purchasing a car because I HATE to car shop but have to admit that Jason E was great. I never felt pressured, never felt like he was trying to double talk me. He made this buying process almost enjoyable. I… know the dealership always "wins" in the end but I feel like I got a fair deal. Third day of driving the car and I still love it...no buyers remorse. Thanks Jason and Jeff...You might see my Dad in there soon :) He also loved the car!A smooth and positive experience.
by Candyce9314 on 06/25/2015Casey was fantastic to work with. The financing part is always a little unnerving - going back and forth on details, and it takes hours to wrap up. Even with that being said, it was a comfortable and pleasant experience and me and the kids… are really enjoying our "new" (2011) ride. :)Reasonable prices for service!
by Dwrwood996 on 06/25/2015My pinion seal was replaced in the time promised. The coast was rationale and actually ended up costing less than estimated!Warranty Work
by Jayhawk3859 on 06/24/2015Warranty work was completed promptly after ordering parts that arrived overnight. Very good experience with service advisor Alex, and the courtesy ride home was pleasant. Thank you.40K evaluation and Oil Change
by Lynda5254 on 06/17/2015Your staff was friendly and asked the important questions. The were quick to notify me of my options after analysis of the car. Recommendation for tire replacement was extremely beneficial. Thank you.Kendall Ford's Next Generation
by sschrenk on 06/17/2015Ryan Omlid, is Kendall Ford's best foot forward! We have been purchasing Fords for years and the current group of "kids" working at Kendall are sharp, personable and very focused. It is nice to see the next generation take the reins with… such aplomb .
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About our dealership
We take great pride in doing what's right. As a family-owned business, our values are the foundation of who we are and what we do. Caring for our customers and our communities means being responsive to them. That's why Kendall Auto Group's mission is to deliver an unrivaled customer experience through highly motivated, knowledgeable and caring professionals. While offering the best possible prices on great cars, trucks and SUVs is always important to our customers, so is being treated with respect. That's why we build relationships for the long haul.
What sets us apart
It’s one thing to say we care. It’s another to prove it with our actions each day.
For over 80 years, Kendall has been giving back hundreds of thousands of dollars to local charities and organizations that support families, children and education.
Amenities
- Complimentary Drinks
- Complimentary Coffee
- Shuttle Service
- Cable Television
- Television
Novanunez, we are glad we could help!
by Genesis Pittman on 02/11/2025