Customer Reviews of Kendall Toyota Of Bend
Review type:
2023 Toyota Tacoma
by kyleschuman on 04/26/2023Charles Fromuth at Kendall Toyota of Bend was top notch! Very friendly, professional and attentive in finding the right Toyota Tacoma and did a great job in finding and ordering the right options and add-ons to meet our needs.Excellent dealership with excellent people
by Jennifer on 02/13/2023I was pleased with my experience at Kendall Toyota of Bend. My salesperson and the financing agent both did a good job of getting me into a nice car that I could afford. I also feel I was treated fairly on my trade-in.Hi Jennifer, we are very happy to have provided you with such a positive experience!
New Car Purchase from out of state
by Rav4 Prime on 09/09/2022My wife and I came to Kendall Toyota of Bend last summer and spoke to Randy Phillips who helped us order a new Rav4 Prime with the knowledge that it might take a year to get the car. Randy kept us up to date on what was happening with the… order and finally 13 months later we got the car, and BTW we live in northern Utah. We flew to Redmond where Randy picked us up and took us back to the dealership where we did all the paperwork and drove away in our new car later that day.Thanks for making the trip all the way from Utah for your purchase of your new Rav4! Thank you, and have a fantastic day!
New Tacoma
by Kirst37 on 08/31/2022The sales team member Josh did such a great job in helping me. not only keep me posted on when my truck would get here but also made sure to take the time to make sure the sale went smoothly and I got everything I needed. I was very… satisfied with my experienceBought a new Tacoma SR5 4WD Access cab
by sknapp49 on 08/10/2022Noah made the purchase easy and painless.Hi Sknapp49, we are very happy to have provided you with such a positive experience!
2018 Tacoma TRD Sport
by CJHicks on 04/06/2022Very positive experience, from the initial contact to the final purchase. Very impressed!Thank you for your review. We’re happy that you enjoyed your visit and are looking forward to seeing you again.
Excellent experience
by Auntnay89 on 03/30/2022Kendall Toyota is by far one of the best dealerships I've dealt with over all.We appreciate your positive review about your recent experience with us!
Price Gouging is Unethical
by RCW on 03/22/2022Price gouging, I personally think it’s unethical. But that’s what a number of auto dealers are doing these days, including the Kendall Auto Group. Kendall Auto makes a big deal of being family owned and really caring about their… customers. What a crock. So here is my experience, specifically with Kendall Toyota. They gave me a spec sheet and price, working back and forth over email. I replied that it sounded fine and would come in to make a deposit (these days there are few cars on the lot). So they brought out the paperwork and said there is a $2500 surcharge???? Looking at other reviews, they are doing this a lot. They say there is a surcharge because these cars are in high demand. Ford and General Motors have publicly told their dealers not to do this (price gouging), apparently Toyota has not communicated that or Kendall Auto just doesn’t care. So here is my reaction, first of all I told them no deal. Second, although I have done a lot of business with Kendall Auto in the past, they will never see me again. At any of their dealerships. I am due to replace my 4Runner next year, and it will definitely not be with these guys. I am making sure that my friends and family know this as well. My message to Kendall Auto is the same as the Ukrainians gave to the Russian warship (I won’t get any more specific here).Hi Richard, our General Manager, Jason, will be getting in contact with you so we can address your concerns regarding the deposit on a vehicle. We look forward to speaking with you.
Low drama, low pressure, friendly purchase
by Belesiu on 03/05/2022I knew what I wanted before I contacted Kendall. Was able to close the deal online in a few days. They even drove the Highlander and the paperwork to my house to sign everything. Super nice people. Highly recommended.Belesiu, reviews like this give us motivation and help us ensure we provide high-quality care. We do hope we can be of assistance in the future. Take care!
Nice place to buy a new Toyota: no drama, no up sells, easy and fast.
by Belesiu on 03/02/2022I knew what I was looking for and the salesman at Kendall made this an easy purchase. I was able to get my Highlander at the price I was happy and with w/o all the annoying add-ons that the other dealerships had.Belesiu, your satisfaction is our top priority.
2022 Toyota Venza Purchase Review
by Jessa N. on 02/26/2022Nichole Andre was an amazing help throughout the whole process of purchasing my car. She communicated very well and was always very clear. She’s so sweet and she made the experience all worth it! Also, everyone else at the dealership was… very helpful and welcoming during the whole process. I would definitely recommend her and Kendall Toyota.Thanks for the recommendation, and have an amazing day!
LOVED my first car-buying experience!
by Brooklyn on 11/02/2021Kendall's got a great staff all around - and I've interacted with quite a few of them lately! I appreciate Allison's willingness to help me get set up with my very first car. I felt at peace and super-informed throughout the entire process.… I drove away with a new car and zero doubts about my car, my price, and knowing I'm supported moving forward!Hello Brooklyn, we appreciate you taking the time to leave us this feedback.
Above and Beyond Experience
by epicmtb on 08/28/2021Everyone involved with my purchase had a great understanding of the customer (me). Everything I needed and nothing I didn't. Buying a new car should always be this pleasant!We appreciate you taking the time to leave us this feedback.
Very good experience
by jbrickey on 08/21/2021Had a very smooth experience at Kendal Toyota of Bend. Sales person was new but did a great job. Was in and out pretty quickly. Only issue was with the written ad and a bit of confusion regarding a small included warranty. Nothing huge,… but was a bit of a bummer on my part. Wanted the vehicle so purchased anyway.We are very happy we could provide you with a positive experience!
Tons of excuses, ZERO customer service
by OnceBitten on 06/18/2021Absolutely the worst purchase experience I have had in my lifetime. Toyota Bend is all about making money and couldn’t care less about customer service. They made all kinds of promises of great customer service when I was in the showroom,… but as soon as I drove off the lot, they couldn’t be bothered by me. They completely bungled the paperwork, nearly losing my .9% loan, failed to register the vehicle before the temporary registration expired, and overcharged me $4000 for DMV fees. You’d think they would do everything they could to make the deal right. When I called the finance manager Joe Wittwer, he made excuses and argued with me. When I called the General Manager, Jason Wilkinson, he promised to take care of the problem and then didn’t call me back. It has been nearly 3 months and I am still waiting for them to refund the excess fees. Shop here if you enjoy being treated badly and don’t mind spending a lot of time trying to get them to do the right thing.Thank you for your time, Alex, Sometimes it can be difficult working with out-of-state lenders and DMV's, so we are sorry that you feel there was a lack of communication and a hard sell with the key protection and the extended warranty. If for whatever reason you feel that you would like to remove the protections, they are cancelable products and you are welcome to cancel them at any time for a prorated refund.
They call him the Great Dane!
by Jena L on 05/20/2021Dane is the best! Super friendly and knowledgeable. He knows these vehicles from the inside out., top to bottom. He was patient with me as I had to ask a lot of questions or have him repeat things since I've never owned such a new vehicle.… I have had terrible experiences at other dealerships in town, so I highly recommend Kendall Toyota of Bend!We are happy to hear that you got exactly what you wanted out of your car-buying experience with us.
Great experience!!!
by Inferno1217 on 04/30/2021Orion was great! Worked with my specific situation to get me in the vehicle I wanted at a reasonable price/payment and interest rate. Now is the time to bring your used vehicle in!We are very happy we could provide you with a positive experience!
Toyota Rav4
by Land cruiser on 04/25/2021Very good experience, they worked very hard to earn my business and I appreciate that.Land Cruiser, your wonderful feedback and rating mean a lot to us.
Great experience
by MatkatB on 04/09/2021After cancelling my original appt, I showed up unannounced to look at a used vehicle. Lacey, who I had been in contact with via e-mail still seemed more than happy to help us. I really liked that Kendall had the Carfax to look at and that… they had already taken care of any safety issues that needed addressed on the used vehicle I was looking at. They disclosed any issues the vehicle had based on their inspection so I feel pretty certain there are unknown problems. Lacey was super approachable, helpful and nice and didn't pressure us to make a decision. She gave us the time we needed to make an educated decision while I looked up reviews, checked for recalls and the Kelley blue book price on the vehicle on line. Most importantly she worked to get the price down low enough where we needed it to be so I could walk away with a safe reliable vehicle that met our needs. I am super happy with my experience at Kendall Toyota of Bend and will definitely return when the need arises.Matkatb, we are very happy Lacey could provide you with a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!
Honest Dealership!
by Spencer on 03/15/2021I flew to Bend, Oregon from Los Angeles to purchase a used 2015 Golf R. I took a chance because Chris and Damon sold me on their transparency about the car and listed it for a very good price. The car was exactly as advertised when I… arrived. They took care of every ask and made the car buying process feel like a breeze. Unfortunately, when I arrived in Los Angeles two weeks later the check engine light came on. Took the car in and discovered over 2k in fixes that my United Car Care service would not pay for. I called Damon at Kendall and told him the issues then emailed him the report, and within an hour he called me back and assured me they would take care of everything. They didn't have to pay for the issues, it was not in the contract, but they did. This is what happens when you deal with "Salt of the Earth" type of people, a hand shake means something. Thank you Damon and Chris for steadfast reliability, I'm glad I took a chance on you guys!Thanks for making the trip from LA for the purchase of your new vehicle!
pickup deal
by kenneth on 03/04/2021Same old tactics used by dealerships for years. Get your keys to your vehicle for appraisal and and then not returning them while they pressure you to buy. I had to ask for them to return my keys so I could leave at least three times… because I was not happy with the deal offered.Hello Kenneth, we regret to hear that your sales experience was anything short of a 5-star experience. Please give our General Manager, Jason, a call at (541) 323-8922 at your earliest convenience so we can discuss this in further detail. Thank you and we look forward to your call.
We take great pride in doing what's right. As a family-owned business, our values are the foundation of who we are and what we do. Caring for our customers and our communities means being responsive to them. That's why Kendall Auto Group's mission is to deliver an unrivaled customer experience through highly motivated, knowledgeable and caring professionals. While offering the best possible prices on great cars, trucks and SUVs is always important to our customers, so is being treated with respect. That's why we build relationships for the long haul.
- Complimentary Drinks
- Complimentary Coffee
- Shuttle Service
- Cable Television
- Television
- English
- Spanish
Thank you for your review. We’re happy that you enjoyed your visit and are looking forward to seeing you again.
by Genesis Amador on 05/08/2023