BMW of Tulsa
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Not the same service department
Written byon 09/05/2022
The service department has gone way down hill. Took my car in and never got a call from my service advisor that it was ready to be picked up/ couldn’t get anyone to answer my calls at the dealership. Only found out it was ready because I got a ride out to the dealership before close.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Customer Service on 09/07/2022
Dealer Response
Thank you for bringing this to my attention. I apologize for the service experience you have encountered. I would like an opportunity to address your concerns and to earn your business, please contact me at jpierce@tulsabmw.com. I look forward to speaking with you.
Jason Pierce
General Manager
jpierce@tulsabmw.com
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