BMW of Tulsa
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Create customer delight
Written by 05/26/2022
onEverything went well but there was a service adviser change mid day. I was the last one in the service area so I never received a call or text my car was ready. So I spent extra valuable time sitting waiting for my car. I do like the 3 month interest free payments. Service advisers were knowledgeable but I liked the second adviser because he had a little bit a sense of humor. Other small things were the bathrooms were not clean. And one of the toilets didn’t work. As far as coffee options ..like that and water options. Maybe adding 0 calorie propel or Gatorade or soda would be a nice plus. Also snack basket was not stocked leaving only chips and Cheetos. Again these are just small things.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
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Customer Service on 05/27/2022
Dealer Response
Thank you for your feedback contact me if I can doing anything for you in your future visits.
Jay Moore
General Manager
jwmoore@tulsabmw.com
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