Best service for my Jeep
I took my Jeep in for an oil change and to check why the front windshield wiper reservoir and sprayer weee not working. From the moment I entered the sevice center, I was working with courteous, professional, and honest people. Devon and Bill contacted me each time they discovered an issue and we discussed solutions as well as estimates of cost. I appreciated their knowledge and interest in finding the best way to take care of the reservoir problem.
Oil change and tire rotation.
I really appreciate Cory Stroh. He was very courteous and professional. I appreciate the fact that he offered a deal to help me save a little money on my next amount of oil changes. I definitely will be back to this dealer because of Cory.
Customer has gone down.
Had to wait three hours for oil change and tire rotation. Rep said two hours and would call when truck was ready. Never received a call and actually had to go find a tech that paperwork was given to due to other tech leaving. There are usually 6 techs there but it takes a customer flagging one down before you can get help even when 3 look at you and pass on by.
Great customer service!
I received a recall letter.Bob Howard Dodge schedule my appointment right away.Drove my SUV in and did not want to wait, so I was drop off at home by a service representative and picked up when my SUV was ready. Thank you Bob Howard Dodge for making my experience great!
Great Buying Experience!
What a pleasure it was this past weekend purchasing my pre-owned Honda SUV from Jake Stalsworth at Bob Howard! Found just the vehicle I wanted & got it at a fair price. Jake & Meng made the process smooth & relatively painless. Thanks to both of them & the Bob Howard organization for a great buying experience!
I waited 15 minutes before anyone acknowledged I was there. This was after I called inside to tell them I had been waiting 10 minutes and they said they would get someone out. Once I told the man I had been waiting for 15 minutes and he apologized and said he was the only one available because everyone else was on break. I had an appointment so not having anyone available was unacceptable. The man worked hard and quickly because of my wait and was very professional. Its not his fault scheduling of breaks were not good.
Purchase of a van
jimmy was excellent in helping me find my perfect van,working with me by way of texting and keeping in contact.i want to thank everyone i came in contact with.
Definitely will come back in the future when we need to purchase another vehicle! I called ahead and spoke to the internet team and they answered all my questions. When I arrived, 8 was greeted and got the deal going. I was so pleased to get into the vehicle I wanted and happy with the price!
I had a positive outcome in my first car buying experience. My sales person was a lady named LaRhonda. She found the perfect Jeep for me and got me through finance quickly, she got me at a monthly payment I could afford and even got me free oil changes. I had many questions and she had answers. I'm so glad I chose this dealership. I highly recommend this place because all of the sales people were so helpful. Even though Coach wasn't my sales person if my sales lady was off or unavailable I could count on him to answer any questions because he was so knowledgable.. I love my new jeep!
Committed fraud on my financing.
In late November of 2016, I was negotiating a deal for a new vehicle this dealer. In order to secure financing for the truck I was interested in purchasing, they dealership gave fraudulent information to the lender, without my knowledge. Papers where signed, down payment paid, trade in vehicles turned over to the dealership. After the lender requested a pay stub from me and noticed the discrepancies, they contacted me. I was shocked to hear that the dealership had reported that I had been on the job for 10+ years, when I have less than a year with my new job, and also reported me making over double of what I actually make per month. I set the record straight with the lender and they wound up withdrawing their offer to finance. I accused the dealer of committing fraud but was told, "It's not fraud if we are helping you get the vehicle that you want." Since they could not find a lender who would honor the finance terms that I signed the agreement for, I gave them their new vehicle back and demanded return of my trades, one of which they had already sold without paying off the lien holder. I did eventually get both of my trades returned to me, but have yet to be refunded my down payment after almost a month since I returned the new vehicle back to them. Calling them gets me sent to voicemail and the GM acts like he has no desire to talk to me when I go to the dealership.
I will tell everyone I know not to even step foot at this place.
Let me start by saying if I could leave a zero or negative star review I would. My wife and I visited this dealership on August 8th 2016 with full intentions of purchasing a vehicle that day. I explained exactly what I wanted to purchase a new Jeep Grand Cherokee 4x4 limited. The sales person whose name I have since forgotten told me he had exactly what I was looking for, my wife and I test drove the vehicle and decided it was exactly what we were looking for so we started the negotiation process. At the beginning of the negotiation I should have just walked out, they asked how much I could put down on the vehicle, we settled on $6k. After this they asked me how much I would be willing to pay for the Jeep I told them I would pay $38k the MSRP was $45k, surprisingly to me they accepted my offer and we started paperwork. Only after reading over the fine print they were financing $38k on top of my $6k down so I would be paying $44k for the vehicle that was not going to happen. Like I said we should have walked out, but I renegotiated because I just wanted to be done with the purchase. After the price discrepancy I thought I was done being lied to but it gets better with this company. Only after agreeing to purchase the vehicle and starting the paperwork did I realize the window sticker said 4x2 not 4x4 (the sales person told us it was a 4x4 but dumb me I didnt check for myself). Once I made this aware to the sales person he said he thought it was a 4x4 and started walking around the Jeep looking for a 4x4 badge, I looked under the front of the vehicle and confirmed it was a 4x2. He went inside and then informed me they did not have any of the 4x4s in stock in the trim package we wanted and preceded to explain to me why we didnt need a 4x4 here in Oklahoma (we live 30 miles outside the city). I explained this was not an option so he said he could order one from another dealership for us. I was actually ok with this until they wanted us to pay $2k OVER the MSRP and would not negotiate. After spending 4 hours at the dealership we left empty handed with an extra mark on my credit report because they ran my credit even though I told them not to since we were not going to purchase the vehicle. We ended up purchasing what we wanted from David Stanley in MWC for a better price than I was going to pay at here at Bob Howard the next day Aug. 9th. Bottom line this dealership is completely dishonest, will try and bait and switch you (almost happened to me) and once you get there they make it almost impossible to leave without being rude and just walking out. I would not recommend them to anyone and I wonder how many people they have screwed just the way they tried to screw my wife and I.
Dishonest & Shady Business
This dealership does shady business. We found a pre-owned vehicle on AutoTrader.com that was listed at their lot on Broadway Extension. We live nearly an hour away from their location, and chose to call ahead to be certain the vehicle was still available. They assured us it was, so we started out to have a look. Once there, the salesman who greeted us walked us from building to building, then told us it had sold 10 minutes prior to our arrival. There was no one in the building but my husband and I, and two salesmen. I have a history of dealing with auto sales, and I know these transactions do not wrap up in an hour or less from start to finish. This auto group had the vehicle listed at one price online, then relisted it for $2,500 more two days after we tried to see the vehicle. If it had indeed sold, then why relist it for a higher price just two days later. I will never do business with this dealership in the future. And, I will be sure to make their practices known to anyone I know who is in the market for a new vehicle. The way we were treated is disgraceful. They are a dishonest business. Do not buy.
Don't trust them
We were very interested in a truck from them for my son. My husband spent a lot of time, and effort trying to find out more about the truck, price, documentation fees, etc. for the truck, by phone since we live about 4 hrs. away. While in contact with them, the salesman said someone else was looking at the truck. My husband said do I need to put a deposit down on it. He said no. Later that evening my husband called again to talk to the salesman and he said it sold, Really, in less than an hour. My husband reminded him that he was interested first, offered to put deposit down,was told not necessary. That he would put the keys on his desk so the other salesmen would know it was spoken for etc, My husband, now frustrated spoke with the sales manager, he pretty much said sorry but nothing he could do. My husband later went back online that evening and saw not only was the truck still on there, they had raised the price up around 1300.00. It was still on there the next day, and we tried to contact the GM but of course he couldn't take our calls. Plus, he missed a call on his phone the next day where another salesman called and asked if he was still interested in the truck! On the bright side he decided to go with another dealership who gave a great deal and have been extremely good to deal with!
Survey was completed, but not by me.
So apparently I received an email containing a survey for this dealership regarding my experience, but I was not the one who did it. It was a work attached email so I have IS guys/gals able to access it, so it could have been one of them or perhaps it was entered wrong, I don't know. Regardless, since it seems they got a bad review from said survey, I wanted to do something to correct that! My salesperson Matt was extremely knowledgeable and helpful and my entire experience was smooth and hassle-free. I love the Jeep I picked, and he was nothing but courteous and professional when I wanted to look at the different Jeep models and colors. I appreciated the patience he had with every question I asked, and if it was possible, I'd be happy to do another survey to say just that. I had a wonderful time picking out my new vehicle and would be happy to recommend the dealer to anyone in the market for something new.
Excellent service & support!!
My husband and I visited the Bob Howard Chrysler Dodge and Jeep lot earlier this week looking to buy a gently used Grand Cherokee. We worked with Matt in Sales and he made sure we had all the information necessary to help us make the best decision. We ended up buying a vehicle after a test drive. I can't think Matt enough for helping make our experience the very best!
Most Honest Dodge Dealer in the Area
I have purchased two new vehicles at Bob Howard Dodge. In both cases, I was yanked around by other dealers. I knew what I wanted in both cases. Bob Howard printed out the invoice sheet with MSRP, EP, and PP pricing to start the price negotiations, They tried to get all rebates I was entitled too, then took a few hundred off the price. There was no "what do you want your payments to be" or fancy financing to hide markups. They had no problem with my credit union financing and even got my interest rate reduced. You won't get a steal at Bob Howard, but it is easy to get a fair price. That seems to be a rare quality in Dodge dealers around here.
Great people, funky manager - just go in knowing what you need.
I had a good experience here - we actually went looking for Used Nissan Versas, but took a wrong turn. We went ahead and test drove a Honda Fit they had sitting on the lot, and agreed to see what they'd offer. Luckily I knew exactly what I needed and at what price I was willing to pay. My sales guy, Skip, was fantastic and very friendly and helpful. His sales manager was another story. The manager was very pushy and attempted to pressure us into a not-so-great deal. (Moral of this part, have other options in mind.) Skip was, however, very informative and seemed very genuine. Once we finally made a deal that the manager could swallow, we headed over to financing. I had already gotten pre-approval by my bank, but their finance guy was able to beat my APR by about 3%. He was very helpful, friendly, and informative. All in all it was a great experience, and I wouldn't mind going back there again, especially of that manager was off duty...
We Made A Deal...Almost
This could have been a very good review but the deal was botched by a stubborn sales manager. I had been working with my salesman, Corey Suter, for a few days now. He called me up one day and told me that he finally got the rebate that he needed to put me in the Jeep Wrangler that I had been looking at. I went down to the lot that night and test drove it once more. I liked it and we shook on it at $400 per month. I told him that I would return the next day (today) to sign all the paperwork and pick it up, which I did. However, when I showed up I was told by a Rob P., a sales manager, that I couldn't have that vehicle at that price despite the fact that we had agreed the evening before with the blessing of a different sales manager. What a poor way to do business. Bob Howard does not honor its word. I will never do business there again and I will make it my goal to turn as many people away from them as possible. [violative content deleted]
Just bought a 2008 Dodge Ram quad cab
I highly recommend going to Bob Howard and at least look around. Our salesman Ty was excellent! We let him know by way of email what we wanted, make model, color, ect. and put him on a very short time limit. He got right to work and met all our needs with a picture perfect 2008 Dodge Ram Quad Cab 1500 SLT. He was able to beat all other car dealers prices! And not just by a little bit! Thank you Ty we will be back for our next purchase and when any one says they are looking I know just where to send them. Oh and Ty also delivered the truck to me, wow what service! Thank you Bob Howard and our sales man Ty!! Debbie Murray
Sprinter repairs (5-star, business link)
This has been very frustrating, with never a single incident of good service... Recall/warranty repair of trans left bottom of van and trans covered in trans fluid, delivered back to me with trans fluid DRIPPING OFF OF TRANS... very sloppy. No tech available, had to leave overnight again, and got a free car to get home/back for next day. Eventually got a free oild change, see below. Rattles/rattles/rattles, none actually fixed, they just come back. Rear doors, rear seat, sliding side door, DASH, passenger door. Driver door, slidding door, and rear doors all misaligned... not fixed even by 36K miles, several times tried. Dealership says doors only covered for one year (even though is on-going problem). Free oil change BOTCHED, low after only 1,000 miles (on 10,000 mile oil change)... 2 Qt. LOW, topped off with proper Synthetic oil, and NEVER low for 8K more miles... changed a bit early due to my un-easy feeling that it was off. To dealership many times with BAD BATTERY, not fixed until last minute, even had to take back for a trip (and deal with battery problems on trip). Diagnostic skills and ability to read instructions from service writer were NIL. Or else the service writer did not communicate effectively... "Don't jump vehicle, check out prior to moving van" (was jumped and brought inside for diagnostic, negating problem). Not going back if not forced to. KenB