Customer Reviews of AutoNation Ford Westlake
Pete Murray was the best
byon 04/16/2024
Very hands on and thorough! I would highly recommend Pete to family and friends!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Pete Murray was the best
byon 04/16/2024
Very hands on and thorough! I would highly recommend Pete to family and friends!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Matt
byon 04/05/2024
Adam did a great job, although the wait for delivery was difficult to pinpoint, I received a personal call when the truck arrived and was able to pick up the vehicle the same day. The team was very personable in handling the financial matters and cordial in introducing management staff.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Bought a new F-150
byon 03/31/2024
Dean helped me find the F150 I was looking for and gave me a great deal. I felt like I was treated better than every before at a dealership.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
My used car purchase
byon 02/10/2024
Sales team super friendly and helpful.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
AutoNation is great
byon 02/05/2024
The sales people are very helpful and courteous. They are knowledgeable in their field and I never felt pressured to buy anything. I will be going back again when I need another vehicle.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Didn't do the job the first time
byon 01/25/2024
I had the rear brakes completely replaced, pads, rotors and calipers. When I got the car back on Saturday afternoon, I noticed the brakes were not right. The pedal was going almost all the way to the floor in order to stop. I had to take it back Monday after work and they fixed it in about 45 min. Also, they are surprised to check the air pressure in the tires. The one tire was down almost 10 lbs.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
Detailed Service with Gabe!
byon 01/18/2024
I had my Jeep serviced for a routine oil change. Ashley was very helpful and courteous and has been my rep since purchasing the vehicle. Once the wait was over, Gabe the technician completed a diagnostic on my Jeep outlining some issues that will need attention.Gabe also discovered some missing documents and sunglasses that made it's way behind my glove compartment into the cabin vent! this kind of detailed attention was surprising and comforting. Thank you and your team!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Ms. Smith
byon 12/11/2023
After calling to see if they had my tires in stock, I came the filling morning at 7:30. I was met and processed by a very friendly and professional scheduler named Ashley. I was out the door by 9:00 a.m with a new tire and alignment! There's no service like AutoNation Ford Westlake!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service
byon 12/08/2023
It’s ok-waited along time at least 12 min to pay and get out of there
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Dave Solomon
byon 12/07/2023
Ordered my Maverick in September of 2022 and Dave Solomon kept me informed all the way through. Even went through the order process again at the request of Ford. Now I have it!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
2 Comments
Great Experience
byon 12/06/2023
Get my service done here for all my vehicles and from the service writers to the porter's it always a pleasant experience. Having my vehicle delivered to me was awesome, what a time saver.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
F150 Service
byon 12/01/2023
GREAT SERVICE!! ON TIME!! NICE SERVICE ENVIRONMENT!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Outstanding Service
byon 11/30/2023
I will continue to come back to Auto Nation Ford Westlake because of Ashley Langlois, Service Advisor. Her smile, enthusiasm and answering all my questions put my mind at ease. I was also greeted in the Fast Lane quickly and my service was completed in 45 minutes!👍
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Just wanted check engine light addressed
byon 11/29/2023
Tried to upsell me on tune-up, alignment, stabilizers.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Great Service, Unknown Price
byon 11/20/2023
The service was great, but there was no indication of how much the services would be before they were provide. Would have been five stars but price transparency was not there. I am not a big fan of unknowns when it comes to auto services.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
Very good experience
byon 11/19/2023
They did a great job of communicating with me about the status. They fixed the recall software, but also fixed a brake issue I was having for months. They even delivered the car back to my office via a valet service
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Outstanding Experience
byon 11/16/2023
I have purchased many cars from AutoNation Ford Westlake and there is no better dealership anywhere. For my Bronco Sport, I delt with Dean, Denise and Frankie. It was just a fantastic experience. Their knowledge and caring are beyond compare for sales. They really care. I enjoyed it so much that a week later, my wife purchased an Explorer. This time we also delt with John as well as Dean, Denise and Frankie. John is another first class person. If you haven't figured it out yet, I will not purchase a care from any other dealership in the future and that is why I send my friends and family there also.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Bought a used Ford Escape
byon 11/07/2023
Took a couple of days as I financed with outside credit Union. Service department painted the hood as it showed signs of rust.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? Yes
1 Comments
Service
byon 11/02/2023
Brought my F150 in for an oil change and to have a leak repaired. My service writer Ashley L was very personable and kept me informed on what was being done. The service was done in a timely fashion. All in all a good experience.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Warranty
byon 10/30/2023
Best service I have ever had at a car shop! They dropped me off at work and picked me up. They also let me know there was a recall on a part that I wasn't there for. Everyone was friendly!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Recall service
byon 10/25/2023
Dropped my car off for a recall fix. I very much appreciated that they took me home and picked me up when the service was completed. The service was done appropriately and to my surprise they also checked everything else and washed my car. I was very pleased with this.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
1 Comments