Customer Reviews of AutoNation Ford Westlake
Review type:
Pete Murray was the best
Outstanding Experience
by Michael on 11/16/2023I have purchased many cars from AutoNation Ford Westlake and there is no better dealership anywhere. For my Bronco Sport, I delt with Dean, Denise and Frankie. It was just a fantastic experience. Their knowledge and caring are beyond… compare for sales. They really care. I enjoyed it so much that a week later, my wife purchased an Explorer. This time we also delt with John as well as Dean, Denise and Frankie. John is another first class person. If you haven't figured it out yet, I will not purchase a care from any other dealership in the future and that is why I send my friends and family there also.Helo Michael, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Bought a used Ford Escape
by TPMJAPAN on 11/07/2023Took a couple of days as I financed with outside credit Union. Service department painted the hood as it showed signs of rust.Hi, thank you for taking the time to leave us feedback. If you are willing, please call our General Manager at (440) 296-3019 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
Service
by Lorkysvt on 11/02/2023Brought my F150 in for an oil change and to have a leak repaired. My service writer Ashley L was very personable and kept me informed on what was being done. The service was done in a timely fashion. All in all a good experience.Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Warranty
by Kiki021 on 10/30/2023Best service I have ever had at a car shop! They dropped me off at work and picked me up. They also let me know there was a recall on a part that I wasn't there for. Everyone was friendly!Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Recall service
by Jessie S on 10/25/2023Dropped my car off for a recall fix. I very much appreciated that they took me home and picked me up when the service was completed. The service was done appropriately and to my surprise they also checked everything else and washed my car.… I was very pleased with this.Hi Jessie, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Current purchase of 2019 mustang convertible
by Ricky g! on 10/16/2023Process was ok, I felt the attempted humor by sales manager was not necessary, salesperson Dave r did NOT offer to go over vehicle controls ( how to open/ close top, vehicle climate controls) , was not told about temp tag having a 45 day… period, overall both wife and I felt it was more of a transactional encounter. When I first called Dave about whether or not two cars were on the lot, I asked him to call me back. He did respond they were short handed that day so I felt he was earnest. When I called back a second time, same day, the female who answered the phone said she had no Dave on her list of salespeople. She did say she would check, sure enough, Dave called me back. In watching the overall staff I felt communication between staff was spotty. The young man from finance who went over the extended warranty items seemed bored. Both wife and I felt the same Return in the future: unsure. I have purchased tow Toyotas from metro Toyota, world of difference between their sales experience and this one.Hi, thank you for taking the time to leave us feedback. If you would be willing to give us another chance in the future, please reach out to our General Manager at (440) 296-3019. We would appreciate the chance to turn your experience around.
AutoNation Ford Westlake
by John Jackson on 10/15/2023Had an appointment at11am to check transmission and do oil change. Called them at 3pm and they told me that they did not have time to check transmission or do oil change that day. I advised them that they never should have accepted my… appointment if they couldn’t do the work. She said she will try to have someone do the oil change . I went and picked up my car and they did do the oil change but it was a very bad experience at this location.Hi John, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We want to find out how we can better assist you in the future. Please contact us at (440) 296-3019 if you are willing.
Great Team
by Ford Fan on 10/13/2023The staff I worked with was friendly, fun, and professional! I Appreciate the time, patience, and help given by Vlad, Adam, and Dan with my vehicle purchase. I’m a long time Ford fan and know what I prefer on my vehicle. They worked… together to accommodate what l was looking for from the model, the exact trim, and color that l wanted including the price.Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Westlake. Please let us know if there is anything else we can do for you; we are more than happy to help!
Battery problems
by Unclespuds on 10/11/2023I was heading to FL and found my battery dead. I jumped the battery and started my journey hoping to get it replaced on the way. I phoned Auto Nation Ford Westlake and was given an appointment for within the hour. When I arrived I was met… by Ashley who was extremely helpful and understood my dilemma. I was back in my Explorer in 1/2 hour and on my way. Great service, pricing was better than other tire centers I called and the service writers were great. I recommend the service at Auto Nation Ford WestlakeHello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We appreciate your recommendation of AutoNation Ford Westlake and we hope to be of service again in the future.
Service
by Service on 09/25/2023Great job mechanic was helpful and Ashley at the service desk was awesome 🥰 She kept us informed she was wonderfulHi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
Friendly Service
by ArrrrBeeee on 09/21/2023I came in for an oil change and tire rotation and was told up front how long my wait would be and what the service process would entail. Everyone I interacted with was very friendly, and the person assisting me caught a billing error that… would have cost me an extra $100. I really appreciate her attention to detail.Hi, thank you for your positive rev Thank you so much for being one of our valued guests and we look forward to your next visit! iew. We're happy to have been of service to you.
Service Appointment
by Saffron714 on 09/20/2023AutoNation was amazing. I had called another dealership multiple times to schedule service with no response. AutoNation was fast and the representative that helped us was so knowledgeable. We will 100% be using this Dealership from now… on.Hi, we are pleased to hear you had such a positive experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!
Nancy
by Nancy S on 09/18/2023Everyone I dealt with was responsive, friendly. The service was attentive. Photos were provided of work done. I got an appointment the same day and work was completed the following day and transportation both ways was provided.Hi Nancy, we are very happy we could provide you with a positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!
Problems initially yet the damage control was good.
by Patrick on 09/08/2023Scheduled a 40k service online no issues. Drop off was good at 8am sharp. Text messaging, was relayed that I needed new tires. I have been looking for tires already yet I was not desperate for them. Their pricing was compatible with the… other tire shops in the immediate area. It was verified verbally alignment will be included with the tire install. Around 3 they asked to keep the car to finish up install of the tires, and had no loaner. Magically after I verified to cancel the tires a loaner was available the same loaner car I saw sitting there at 8am when I dropped off. I don’t appreciate the lies. Next day I was noticed of the total and I noted they did give me 10% off for the hastles. However the alignment charge was still on the bill which was more than the 10 off. I will take it back for repairs since I have a warranty scheduled maintenance I will shop around for. There was no timeframe indicates for the scheduled maintenance.Hi Patrick, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (440) 296-3019 to discuss what we can do to help.
Fantastic
by Not ripped! on 09/01/2023Was pleased and shocked at the same time! I own a Land Rover, my last oil change cost me 1200.00 at their dealership. When I took my discovery to auto nation, I only paid a third of that price! They explained that oil changes should NEVER… be that high! Thank you auto nation for your honesty your professionalism! I’m not going anywhere else but there!!!!!!Hello, thank you for the high star rating! Drive safe, and we'll see you on the road.
Leasing a vehicle from Autonation Ford Westlake Ohio.
by john dupay on 08/30/2023Everyone we came in contact with at this dealership were very pleasant. & low pressure.Hello John, we're happy to hear you had such a positive experience with our team! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Salesman Dave Solomon
by Ron hybel on 08/24/2023Was great!! !!dave was very helpful and tried to get me the best deal for me !! Which I really appreciated his help !!!!Hi Ron, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Purchase new vehicle
by Stephen on 08/22/2023Overall excellent; friendly staff, superior salesman. No pressure time taken to explore several options and best deal made.Hi Stephen, it is great to read such wonderful comments about your recent experience with us! Feel free to stop by if you ever need any more help.
Outstanding Service - Always
by titlestar on 08/19/2023We have been dealing with AutoNation Ford for years for sales and service and we couldn't be happier. My Service Underwriter is Ashley R. and she is kind, knowledgeable and always listening to her customers. I can't say enough good about… her. The work is always completed properly the first time. Ashley keeps on top of that work and makes sure it is done right. I highly recommend this dealership for sales and service and have dozens of times. Once the sale is made, it's up to service to keep the relationship and AutoNation really gets it in this department.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Great service
by DiBeckner on 08/19/2023First time customer after just moving back to the area. Easy to book an appointment, reminders of appointment provided, welcomed immediately upon arrival,.received updates on service and timing, and had a thorough and easy checkout… process. Bonuses to my visit were.great recommendations on where to have my truck winterized, as well as receiving a car wash! This team will be my dealership in the future and helped make my move easier.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Recall appointment
by donnacb on 08/11/2023Staff was courteous.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi Joanne, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
by Gabi Porter on 04/17/2024