Customer Reviews of Jake Sweeney Chevrolet
Review type:
Quick
by christopher kin on 05/07/2025updated 05/12/2025Very efficientJake Sweeney is Great Reliance and Reliable
by B.Angie.B on 04/10/2025I always go in for regular maintenance on a car from them and every time the timing is fast quick and the work perform is on point. No questions ask. Just in/outIt's great to hear that your maintenance visits at Jake Sweeney Chevrolet are always efficient and seamless. We appreciate your continued trust in our team!
Long time for oil change
by Bill Bliss on 11/29/2024Did not reset my oil life and filter life readouts. Let part of old part in vehicle. Took them 3 and 1/2 days to repair my vehicle which I was not expecting. Not very happy with them.Bill, we're sorry to hear about the inconvenience you experienced with your vehicle's repair. We strive for efficiency and thoroughness in our service, so it's disappointing to learn we fell short this time. Please feel free to reach out if you'd like us to address any remaining concerns or questions. Thank you, The Team at Jake Sweeney Chevrolet - (513) 716-5927
DECEPTIVE AND INCOMPETENT
by Crb77 on 08/16/2024CAUTION! !! They're Deceptive and Incompetent! Do NOT do business here! I brought my minivan in because it had a broken lock actuator on the sliding door and wouldn't lock. I purchased and brought in a new lock actuator for them to install,… but they said that they recommend replacing both the actuator and latch at the same time, but that they can't sell me only the latch and that I'd have to buy the pair from them and return the actuator I already bought. No problem. 3 days later it's finally "done". I ask whether I should bring cash, a check, or credit card to pay; they told me they don't accept checks but they do accept credit card (but DID NOT bother to mention that they would charge me an ADDITIONAL $50+ to use my credit card until I was already there without $1700+cash and stuck!!) So my wife takes off work on her lunch hour to drive me there to pick it up. They bring it out and luckily I check the door as we're about to leave only to find out that it STILL DOESN'T LOCK! They hold us there another 45 minutes while they 'fix' it again because they 'didn't get something in the right place' the first time. They bring it back out and we go to leave, so I check it again. This time, the door won't stay open!! (This was not part of the original problem - they caused it) So they hold us there another 35 minutes while they 'fix' it again! Now my wife is over an hour late to go back to her job, and we're in a hurry to get her back to work, so I signed the paper, paid the deceptive fee and leave. I get home and find a screw that their mechanic 'forgot' to put back in the actuator lying on the carpet right inside the door! So now I have to drive it all the way back (25 min drive each way) so they can 'fix' it AGAIN!! Also at this time, when I went to file my paperwork, I notice that they charged me for a decorative panel for $192 that I MOST DEFINITELY DID NOT WANT, NOR AGREE TO PURCHASE!!! I bring it back in and the mechanic remembers the screw and takes it apart again and installs it - another half hour or so. I argue with them about the deceptive $192 panel that they added on and they said they add that in to the 'kit' because their mechanic "might" break my original one during removal! (First, when talking to them about what I needed to replace, it was very specific that I only needed the actuator and latch - but there was NEVER ANY MENTION AT ALL that I might need a panel - or I absolutely would have turned that down because I don't need it! Second, if THEIR mechanic breaks something when taking it off, it should be THEIR RESPONSIBILITY to replace it, not mine. (And this panel had already been removed and returned to place TWICE previously by other mechanics without any damage to it, so it's not like it's a disposable part)) But they could not give me the refund that day since their 'system was down' and they would call me back. An uninvolved 'manager' called back a week later to tell me that since I had signed their paper, I agreed to the cost and they would not refund any of it, so I'm welcome to take it up with my credit card company and dispute the charge if I want. Incompetent mechanics and TERRIBLE people and service. STAY AWAY!This experience sounds incredibly frustrating, and we sincerely apologize for the inconvenience caused. We strive to provide transparent and competent service, so it's concerning to hear about these issues. We'd like the opportunity to make things right—please reach out to me at your earliest convenience. Thank you, Dustin Davis - Chevrolet Service Manager - +1 (513) 782-2800
Bait & Switch
by dclark1827 on 03/16/2023When you purchase a vehicle. The sales person tells you that things are covered. When you take your vehicle in for service you find out that some of what they told you wasn't true. And when you look back at your sales paperwork, you find a… lot of tax and upgrade fee's that you should not had paid for. They charge you for some things that they should have paid the tax on, but put it on your side.Terrible csr
by Scott fox on 02/01/2023So i just bought my vehicle last week and the starter went out. I'm a single father with custody of my son so this is my only vehicle and nobody seems to be concerened with my situation. Can't seem to get anybody to call me back except to… make sure they got my last $1k for my deposit.Terrible
by JH on 10/17/2022Service is terrible! Received an oil change and fluids were not filled.I have a warranty which requires my car to be serviced here and I just don’t trust this place at all.My car is currently in the shop no antifreeze two weeks after being… serviced.I feel like they either didn’t feel up antifreeze or should’ve realized there was a problem before the car overheated and stalled.Now,I’m without a car for weeks as they don’t provide loaner cars.Did I mention I purchased the car less then 4 months from this location! TerribleSuperb
by Person1 on 06/20/2022I was happy with my service as alwaysService Scam
by Tim on 01/25/2022Took vehicle in for recall and diagnostic test. $220 later they told me about old codes on parts that were already replaced. $65 to tell me I needed more parts and testing for airbag light. It was only a blown fuse. I fixed on my own.… Please be careful taking your car in for service here.Tim, we appreciate learning about your recent service with us. We strive for a positive experience, and it appears you did not receive that from us. I would appreciate the opportunity to discuss your time spent with us. Please contact me at your earliest convenience so we can work together at resolving this. Best, The Jake Sweeney Chevrolet Team
Reimbursement
by Janeece on 11/24/2020Never received my money back!! Very disappointed!! It’s been almost a week that I have been trying to get my money back!! I will be calling corporateWe appreciate you taking the time to reach out to us. We are currently looking into this matter and will be in touch shortly.
Jake Sweeney Service Running a Scam
by PissedOff on 01/20/2020I brought my car in for a 50k service. I told Tiffany about a wheel sensor that has been out for 1.5 years. She would get me a price on one. Well after leaving there, none of my wheel pressure sensors work now. I had no issues for 1.5… years, then I bring it there and now none work. She also told me the same thing happened to 2 other people the day before me. then she said if I bought the 1 sensor it would probably fix them all. Sounds like a scam when I had no issues before. I had rotated tires before, but now they dont work.Steve Huelsman
by Steve H on 07/05/2019updated 07/12/2019Went in for an engine light issue. 2 issues were found, 1 of which a part needed to be ordered. Mike Adams said he would order the part and I should make an appointment to come back (couple days and the cost would be $200+). I made an… appointment for a week later and when I went in the part wasn't in and no one knew what I needed. I said I was told there was a pinhole in a gasket connected to the radiator. They then ordered a part and I went in the next week to get the work done. I don't think I received the right part or service because the work came to about $50, the visit was just over $100 because I had them change my engine air filter. I am renting a car to drive on vacation because my confidence in what was done is very shakey. It just seemed that Mike Adams dropped the ball as no one else knew anything about what was going on with my car.Service
by Rmarino90 on 12/26/2018As always it was a pleasure stopping in. Staff is always friendly and go out of their way to helpThank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care!
Happy223
by Happy223 on 12/01/2018I did not appreciate the guy who checked me in sneaking in topping off the fluids in my car for 20 some bucks. Taking advantage of a womanThank you for taking the time to share your recent experience at Jake Sweeney Chevrolet. We want each customer to be completely satisfied upon visiting us, and the impression you received from our dealership is not okay. We would sincerely appreciate the opportunity to amend the situation, so please contact us directly. Thank you. Sincerely, Jake Sweeney Chevrolet team
Check up, cleaning
by Koffison on 10/25/2018updated 11/01/2018Satisfied with service and technician professionalism
Chevrolet Silverado 1500
Toyota Corolla
Chevrolet Equinox
Ford F-150
Why buy from Jake Sweeney Automotive?
1. We have been around for 4 generations & 100 Years!
2. Lifetime Mechanical Protection
3. Over 3000 New & Used Vehicles in Inventory
4. Vehicle Exchange Program
5. GM Certified Sales & Service
6. OEM Certified Technicians
7. Top Certified in State of Ohio
8. Financing Options for Everyone
9. We Support the Local Community
10, OEM & GM Certified Bodyshop
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
- Spanish
Christopher, thank you for sharing a positive review of Jake Sweeney Chevrolet!
by Jake Sweeney Chevrolet on 05/12/2025