Jake Sweeney Chevrolet

CAUTION! !! They're Deceptive and Incompetent! Do NOT do business here! I brought my minivan in because it had a broken lock actuator on the sliding door and wouldn't lock. I purchased and brought in a new lock actuator for them to install, but they said that they recommend replacing both the actuator and latch at the same time, but that they can't sell me only the latch and that I'd have to buy the pair from them and return the actuator I already bought. No problem. 3 days later it's finally "done". I ask whether I should bring cash, a check, or credit card to pay; they told me they don't accept checks but they do accept credit card (but DID NOT bother to mention that they would charge me an ADDITIONAL $50+ to use my credit card until I was already there without $1700+cash and stuck!!) So my wife takes off work on her lunch hour to drive me there to pick it up. They bring it out and luckily I check the door as we're about to leave only to find out that it STILL DOESN'T LOCK! They hold us there another 45 minutes while they 'fix' it again because they 'didn't get something in the right place' the first time. They bring it back out and we go to leave, so I check it again. This time, the door won't stay open!! (This was not part of the original problem - they caused it) So they hold us there another 35 minutes while they 'fix' it again! Now my wife is over an hour late to go back to her job, and we're in a hurry to get her back to work, so I signed the paper, paid the deceptive fee and leave. I get home and find a screw that their mechanic 'forgot' to put back in the actuator lying on the carpet right inside the door! So now I have to drive it all the way back (25 min drive each way) so they can 'fix' it AGAIN!! Also at this time, when I went to file my paperwork, I notice that they charged me for a decorative panel for $192 that I MOST DEFINITELY DID NOT WANT, NOR AGREE TO PURCHASE!!! I bring it back in and the mechanic remembers the screw and takes it apart again and installs it - another half hour or so. I argue with them about the deceptive $192 panel that they added on and they said they add that in to the 'kit' because their mechanic "might" break my original one during removal! (First, when talking to them about what I needed to replace, it was very specific that I only needed the actuator and latch - but there was NEVER ANY MENTION AT ALL that I might need a panel - or I absolutely would have turned that down because I don't need it! Second, if THEIR mechanic breaks something when taking it off, it should be THEIR RESPONSIBILITY to replace it, not mine. (And this panel had already been removed and returned to place TWICE previously by other mechanics without any damage to it, so it's not like it's a disposable part)) But they could not give me the refund that day since their 'system was down' and they would call me back. An uninvolved 'manager' called back a week later to tell me that since I had signed their paper, I agreed to the cost and they would not refund any of it, so I'm welcome to take it up with my credit card company and dispute the charge if I want. Incompetent mechanics and TERRIBLE people and service. STAY AWAY!