Customer Reviews of Interstate Ford
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Great Salesman
by Heartquest61 on 02/08/2014updated 06/03/2025Our salesman, Thomas T., worked very hard to find us the right vehicle. Since we were not sure which vehicle to go with, between the SUV and Fusion, he was happy to compare both, letting us test-drive them, and give multiple choices of… payment plans, until we found just the right one. We would definitely recommend him to anyone unsure of a vehicle purchase.Not the first to be doopped by finance department
by campmulli on 07/20/2012updated 06/03/2025January 2012 we went to see about a used car for our daughter. We ended up looking at the Ford Escapes and saw a 2011 we liked, brand new and decided if we could work a deal we would trade our small car in on it. Well we were told we were… approved for financing but that we could not get it on the 2011 (brand new mind you) but we were approved for a 2012. So we figured why not and took the bait hook, line and sinker. We were told we were approved for an awesome interest rate from Ford Credit which surprised us as we were about a year out of some credit issues due to loss of job. We were also told that should there be any issues with the financing we would hear from them within 3 business days as it was Presidents Day when we purchased and the banks were closed. So a week goes by no call we figured we were in the clear, WRONG. They called and told us we needed to come sign new paperwork for a slightly higher interest rate with another finance company. I was not a happy camper but we went there and figured it was a done deal. Wrong again! I had to fax paperwork for proof of income, proof of address and a host of other jump thru the hoops kind of things. At which point I was asking if we could just get our car back and was told that it was already gone! It gets better though. The finance company for the car we traded in calls us about our payment being stopped and now late. I was not thrilled and stated that they should have been paid off. Come to find out that Interstate Ford had not paid off our old loan and were not happy with me for questioning their motives. By this point I am fuming and not one person wants to own responsibility for this mess. When all said and done it took us until mid March to get our refund for the overpayment on the old car because I made my payment to ensure we had no credit issues and then waited for Interstate Ford to get their job done which took a few more phone calls and contacting the attorney generals office. Uncalled for business practices and I feel as if we were taken advantage of in ways I cannot even begin to imagine. Utterly disgusted in their actions and disrespectful attitude in managing this fiasco they created. As a result of this we will not take our vehicle to be serviced there. Never mind the fact the Ford Escape is not of the quality and standard we expect from Ford and are not happy with this vehicle and plan to trade it out as soon as possible. There are others who have faced this same financing issue and I would caution anyone buying from this dealership to think twice if financing through them.
About our dealership
#1 Save your valuable time. #2Highest offer guaranteed* on Trade In. #3 Transparency of pricing and fees. #4 Excellent reviews. #4 You can choose from thousands of other vehicles within Southwest Ohio’s Largest Auto Group at www.InterstateFord.com.
Amenities
- Complimentary Coffee
- Cable Television
- Television
- Express Service
- Collision Repair/Body Shop
Christopher, thank you for taking the time to share your recent experience with our dealership! We are thrilled to know our team gave you great service during the purchase of your new vehicle. We are also pleased to hear that you enjoyed working with Thomas. He is a valuable member of our team and is dedicated to ensuring complete customer satisfaction. We will be sure to pass your comments along to our team and we look forward to having the opportunity to work with you again. Congratulations on your new car! Sincerely, Mark Stanton (mark@interstateford.com)
by interstate_f on 02/12/2014