Liberty Ford of Maple Heights
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Customer Reviews of Liberty Ford of Maple Heights
Review type:
Great customer service!
by Avatar Bob on 05/04/2025
I bought a used car at Liberty Ford in Maple Heights, and the team there was terrific. I had researched cars in advance and was interested in one in particular there, so I scheduled an appointment with Marcus Durden. The car was very… clean and was ready and waiting when I arrived, and Marcus was there to welcome me on time. He explained the features, gave me a summary of the extensive pre-sale conditioning that had been done, and accompanied me on a long, relaxed test drive. We reached a deal cordially and with no pressure, which I greatly appreciated. I asked about a service agreement, and the finance manager explained the options and guided me to the one that best met my needs after I explained them--the least expensive option, it turned out--and again, there was no pressure. I had some uncommon requests as part of the deal, and the general manager, Sean Forsythe, listened to them, addressed them to my complete satisfaction, and was extremely understanding and gracious throughout. The customer service throughout the whole process was excellent and I am very happy with my new-to-me, beautiful car. Thank you, Liberty Ford Maple Heights team!
68 reviews
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Great dealer
by Fitnessboy on 07/03/2016updated 08/04/2016I purchased a Ford focus from the this week I was going to purchase a 2013model, but I was shown by the salesman that my payments on a new car would bexpect less than what I was paying on my old car.I also have a full warranty on… thiscar.Great service
by Tbone220 on 07/09/2016I leased a 2016 ford fussion, the service was excellent and the staff was very helpful and courtiousGreat Service
by Damion003 on 06/25/2016updated 07/04/2016My name is Damion Almeida and I purchased a 2016 Ford Fusion I love my car and I like to thank Mr. Brian Hawkins and the whole team for the Great Service.Maple heights Liberty Ford
by Kimjorb on 06/25/2016It is a unique experience to go to a car dealer that I trust- and I have had many different dealings over the last 40 some years! Exceptional staff and customer service!Excellent Service.
by Thomflew on 06/25/2016The service,as always,was excellent. My service tech, Bill Claypool service is above reproach. Why doesn't Ford ever offer me a good deal on a new Mustang?Excellent sales and service team
by sandstresd on 06/22/2016Adam Grossmeyer, salesman, greeted us before we entered the dealership. He was very personable and patient with our tight time schedule. I was looking for a used Ford Explorer and he showed us a few. Then I found the one I wanted on… cars.com that was at the Brunswick Liberty Ford. Adam drove it back to the dealership in Maple Heights for me to see the very next day. I knew I wanted it and the team at Liberty Ford in Maple Heights did an excellent job to help me purchase the vehicle. The service and sales team even treated me to a fresh grilled hamburger for lunch!Ford Fusion
by AMcCrary61 on 06/18/2016I purchased a brand new Ford Fusion. The salesman, Arana Lynch was great. Never thought I'd drive a new car but he got me a sweet deal too good to pass up.Great service
by Dreamergirl44 on 06/01/2016Routine oil change on my 2015 Ford Escape..service was very goodSales rep
by Bigdeb2007 on 05/17/2016updated 05/31/2016Marcus smith and I can't remember my sales rep name but I know you have his name on file they were excellent sales rep. And the finance man was awesome. Would recommend my friends to you guys. Thanks Debra lee and Kevin johnsomGreat service, clean facility and friendly staff.
by GoshenF150 on 05/17/2016updated 05/31/2016I was very pleased with the work performed on my F-150 truck. It was ready when the service department said it would be ready and the work was done right the first time.Job well done
by Crystal59 on 05/27/2016Gary was very knowledgeable and made more experience uneventful.in and out with no problems
by clegram on 05/24/2016Everything was top notch. Has always been that way.Great Service
by erikathrock on 05/18/2016I was very impressed with my experience at Liberty Ford. The people were very patient and I was able to walk out of there with a 2016 Ford Focus! Great experience with Liberty Ford.My experience and Liberty Ford in Maple Hts,OH.
by askb8489 on 05/03/2016updated 05/16/2016I had a very good experience with Liberty Ford. There a few things I think they need to do. The salesman need to be more knowledgeable on new ford cars and trucks, even if that means carrying around a cheat sheet. All too often when I… would talk with a salesman about a car I would come across questions he did not know the answer to whether it was a question about one of the newer models on the showroom floor or about the dealership. Id think to myself " how passionate is this person about their job? Are they just trying to get me to buy a car?" Also in reference to the Certified Used Ford vehicles, if someone inquires about potentially purchasing a Certified Used Ford vehicle. When they show real interest about that car, the salesperson should check to make sure it is still under the factory provided warranty, THAT SAME DAY. Don't wait until the person is ready to buy the car and then surprise then with the bad news , " so the Certified Used Ford vehicle you were looking to purchase isn't actually Certified any more. That is the last thing any potential customer wants to hear. When I herd that I almost threw in the towel on buying a car. But,....the salesman noticed my dismay and salvaged the situation. I am very thankful he did because I ended up with a better car in the end. So things to work on 1) Require sales people to be more knowledgeable about new Ford Models on the showroom floor 2) If your are selling a Certified Used Ford to a customer, Make sure the car is still a Certified vehicle the SAME DAY the person shows interest, and by no means surprise them later down the line. It makes the sales person look bad, and the dealership worse. 3) If an appointment is made in regards to a sales person with the operator or the person who sits out front of the dealership when you walk in the main entrance. Make sure someone is there to greet people or sit in while the normal person is away. I set an appointment one day and showed up and was waiting 15-20 minutes before I was seen by someone in regards to the appointment I had set. No one should have to wait that long to speak to anyone at a car dealership of all places. that was a bit disappointing. Things I was pleased with 1) the people who worked there were very nice and easy to talk with. Not much pressure to purchase. 2) large selection of used cars to look at inside(Maple Hts). 3) my Certified Used 2012 Ford Escape. And yes it is Certified. 4) The salesman I was working with CJ. Thanks again CJ for all your help.Excellent
by Kikikiki on 05/10/2016The service was great got my car within a few hours and was on the road in no timeService at Liberty Ford
by Johnsdad on 05/08/2016Mr. Claypool was very professional. Kept me updated on the status of the repair. Suggested other service that was due. The quality of the repair was excellent.Great Customer Satisfaction
by KristinaMc16 on 04/28/2016updated 05/08/2016Everyone was very helpful in making sure I chose a car that fit my pockets. Best car company I have worked with by far!All went well & professional.
by mrbill2011 on 04/27/2016updated 05/06/2016I had a wonderful experience, Jenna Cifani, saw me quickly & took my information & told me there were 5 recalls on my vehicle & gave me the option to have them taken care of with my oil change or come back, I chose to have everything done… at this visit. She told me it would take up to 2 days & quickly got me a rental car form Enterprise rental.Everyone was friendly & professional. As it turned out my car was serviced in one day & all went well. Thank you Ford for your fast & complete service of my car.Fantastic Service
by tylerwest30 on 04/29/2016Tim and his crew do great in the collision center. They really made me feel like they cared about my situation. They really do a great job at Liberty Ford Maple HeightsGreat service
by bpietro on 04/27/2016I took my Ford Explorer into Service for a routine oil change. I was in and out within an hour. My vehicle was washed. The personnel was friendly and helpful. Always a good experience.Great customer service
by Mj44146 on 04/11/2016updated 04/25/2016I had a replacement part under warranty I also got a filter change and an Allignment and bought a new car.
About our dealership
Hi Avatar, thank you for your kind review; we are happy to pass along your comments to the team here at Liberty Ford, Inc. Please don't hesitate to reach out if there's anything additional we can do for you.
by Nora Sutter on 05/06/2025