Liberty Ford of Maple Heights
Today 7:30 AM - 6:00 PM
Customer Reviews of Liberty Ford of Maple Heights
Review type:
Great customer service!
by Avatar Bob on 05/04/2025
I bought a used car at Liberty Ford in Maple Heights, and the team there was terrific. I had researched cars in advance and was interested in one in particular there, so I scheduled an appointment with Marcus Durden. The car was very… clean and was ready and waiting when I arrived, and Marcus was there to welcome me on time. He explained the features, gave me a summary of the extensive pre-sale conditioning that had been done, and accompanied me on a long, relaxed test drive. We reached a deal cordially and with no pressure, which I greatly appreciated. I asked about a service agreement, and the finance manager explained the options and guided me to the one that best met my needs after I explained them--the least expensive option, it turned out--and again, there was no pressure. I had some uncommon requests as part of the deal, and the general manager, Sean Forsythe, listened to them, addressed them to my complete satisfaction, and was extremely understanding and gracious throughout. The customer service throughout the whole process was excellent and I am very happy with my new-to-me, beautiful car. Thank you, Liberty Ford Maple Heights team!
68 reviews
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Fast and reliable
by Tammypo on 04/23/2016My car was serviced and i got in and out quickly. I've always preferred to take my car to the dealership to be serviced for their expertise.IT"S A GREAT DAY AT LIBERTY FORD!
by SUESURVEY on 04/04/2016updated 04/15/2016my service experience was superb as always. I am always recommending liberty! the service department is very professional and knowledgeable.Great Service
by Happycusty on 04/15/2016Elonzo was great. I got there late and he stayed with me and my family. We got the truck we wanted. Everyone is happyThe Great car connection
by Congress on 04/13/2016I got a terrific buy on a low mileage Ford explorer. It was in great shape and the staff was very helpful. I will be bringing my daughter in to look for a car in the fall.Great experience
by Darnell35 on 04/13/2016Mikel Answered all questions i needed to know and was very helpful and went through options that i hadGreat service
by Eharper5 on 04/12/2016Took my car in to get new breaks and I had a recall on my car that they fixed without me even asking! I was so appreciative! Then they washed my car too!Great Service
by Skyscout08 on 04/12/2016Bill Claypool was very helpful and kept me inform. He let me know what was needed to be done. My only negative with the dealership are the hours. I wished you were open later as I work on the westside.great used car buying experience
by jasonb138 on 04/12/20162013 escape (used) Conner Thompson was extremely accommodating to my schedule, cordial to my family (I brought them by to 'approve' the car) and facilitated some follow up with service exceeding my expectations after the sale. Conner even… returned my rental car I drove to the dealership to purchase the new-to-me escape! Thanks for a great experience. Would recommend.Great service and very clean show room
by TLKRose on 03/28/2016updated 04/07/2016My husband and I came in close to closing time. The salesman and finance team were committed to meeting my needs. I was very pleased with my experience.My Survey Response
by FordOwner63 on 03/30/2016updated 04/06/2016My 2012 Ford Fusion was in for service. It was time for 'the works' package, and I needed the rear breaks repaired (the break pads were gone and the caliper was riding on the disk). Everyone was friendly yet professional. The service was… completed many hours sooner then I had expected - I liked that. The end price was higher than some other service places I could have gone. But until the car is 'old', I like to have serve performed by the dealer to maintain warranties.great service
by clinton639 on 04/04/2016Came in for oil change and tire rotation was waited on promptly and wait was minimal although they had plenty of vehicles there waiting for serviceMustang 2016
by IbnSami on 04/04/2016I have been to many dealers shopping for my Mustang, The car selection at Liberty Ford was amazing, the staff were easy to work with, and helped me buy the car I want, unlike other dealers who wants to sell you the car they want.Great Service
by Tuck5683 on 04/04/2016Service render in timely matter greeted nicely by service rep kept inform on item of concern that were foundGreat service
by TAWCAP61 on 04/03/2016Everything was great, and the service was done in a very timely manner.Great People
by rebecca8993 on 04/02/2016Every staff member that I have interacted with, has been very nice, personable, and helpful.Great work
by Winnie361 on 04/02/2016It was very pleasant,the workers were very helpful in finding what I wanted. They were polite and work a good deal.Great service
by Dana15b on 04/01/2016I purchased a 2013 nissan sentra. I am absolutely in love with my car. Elonzo Harvey was very help full while i was picking out my carGreat service
by Dawnc71 on 03/24/2016updated 04/04/2016I came in because my truck had a recall & I got the works package. The staff was helpful. The service was good.Great Services
by Kareece on 03/17/2016updated 03/29/2016I purchased a Ford Focus 2016 and the service was great! Steven Bissler did an awesome job at guiding me and helping me with my purchase.Satisfied customer
by Freedomlover on 03/22/2016I had a problem of the engine hesitating. I took it to Liberty and they found the problem almost right away. They ordered the part and my vehicle was ready the next day!Best customer experience
by Daxhurt2003 on 03/22/2016I was very sad that I was unable to get exactly what I wanted due to the negative equity on my vehicle along with credit issues.. however the salesman and manager didn't stop working to get me financed with the best deal possible.. here I… am with a brand new 2016 with a full warranty.. a safe vehicle for my teenagers.. thank you for seeing what was important when I couldnt!! Best dealership I have experienced . Best customer experience of my life!!!
About our dealership
Hi Avatar, thank you for your kind review; we are happy to pass along your comments to the team here at Liberty Ford, Inc. Please don't hesitate to reach out if there's anything additional we can do for you.
by Nora Sutter on 05/06/2025