Germain Ford of Columbus
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Customer Reviews of Germain Ford of Columbus
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Brynden was great!
by Connor on 07/09/2025
I had a great experience and my salesman Brynden was amazing! Best experience I’ve had at a car dealership! They kept me moving to respect my time as well! Got a beautiful maverick from them!
1144 reviews
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Valet Service
by Steven Wedge on 09/15/2023I used Germain Ford’s valet service for the first time and I loved it! So convenient!Great service Team
by Jesse Nuber on 09/18/2023Excellent and speedy service. I've been taking my last 4 vehicles here after poor service from Roush Ford.Hitch on without a hitch
by JP on 09/15/2023I needed my tow package installed. I dropped off the night before my appointment and I was called prior to noon the next day that it was ready to be picked up. Very smooth.Great service
by Kristine614 on 09/14/2023The service valet was amazing. Scheduling the appointment was beyond easy. The constant contact from staff also exceeded expectations.Dw
by Dw on 09/07/2023They did the required service in timely manner.Love the Valet Service!
by John W on 09/10/2023Great experience with the most recent service check on my F-150. What a pleasant surprise to have my truck picked up and delivered back to me, all within 4 hours. Nice work Germain Team!The Works Experience
by Leslie on 09/08/2023Very efficient, very friendly and reasonably priced .....Outstanding Service
by Michiganpappaw on 09/07/2023The service on my Ford F150 (Tuesday September 5th) was great! The Quicklane personnel were amazing and made me feel like a valued customer!Much quicker than in the past
by Ryan on 09/05/2023I was pleasantly surprised that the service took just under an hour. In the past it has been closer to two hours for the same service.Quick Lube is Quick Lube
by Phil R on 09/01/2023They are very accommidating. They fit me in without an appointment and before I could get home they were calling me to let me know that my vehicle was all ready to go. On top of the quick service I was offered valet delivery of my vehicle… to my home. Surprise was that it was even washed. Will be taking my other vehicle there in a couple of weeks.Love the pick up and drop off service
by Vivian on 09/01/2023Been servicing my Ford here since I bought it here in 2021. No complaints.Thanks
by Jeff M on 08/30/2023Friendly, professional service experience. Took the time to explain the issues and the actions to be taken.One star is too many
by Matt Wood on 08/30/2023I'm not one to complain generally, about anything really, but me and my wife's recent experience with Germaine Ford was horrible and no one has offered anything other than generic apologies this entire time. I'm not even sure what I'm… looking for at this point other than to hope this doesn't happen to anyone else. My wife and I purchased a 2014 GMC Terrain from Coleton on July 27th, 2023. We did our usual test drive, pulled it into a parking lot and checked all the features, looked under the hood, etc... The car made no odd noises and everything appeared fully functional in our brief time with the vehicle. Unfortunately, after driving it home and then to Meijer in Grove City the check engine light came on. We purchased the car for my wife to take out of town the next day for job training and she wasn't able to take it. I messaged Coleton and he told me to bring the car in first thing the next morning saying "I am sorry for the inconvenience, we will correct the situation." I was not able to get the next morning off work and the proper technician was not going to be available until Monday so I took the GMC in then. I had also noticed after being forced to drive it over the weekend (my wife had our other car out of town) that it made an odd squealing sound when turning the wheels, especially at freeway speeds. I reported that to Coleton as well when I dropped the car off. On Monday they had my car until midafternoon, and then sent me home with an invoice stating that the check engine light might possibly be a camshaft sensor and that I should take it to GMC if it happens again. As for the squealing when turning they noted that they were "unable to verify my concern." From this point we continued to drive the car because we assumed the technicians at Germain Ford knew what they were doing and would have alerted us if something was off with the car. Also thinking that maybe we just weren't used to the car yet. Fast forward about a week and a half and my wife and daughter are on the side of the road because the car was no longer able to be controlled and the tires had gotten so severely balded that there was no traction in the light rain. We had the car towed to Tuffy in Grove City. The vehicle had bad control arms, blown rear suspension, bad ball joints, and because of all this needed four tires replaced and aligned. That set us back $3000 for a car that we had just driven off the lot and was already "checked" by Germain Ford. From about the time of "service" at Germain Ford our salesman Coleton had become unresponsive. I had similar trouble getting in touch with anyone at Germain for awhile also. I work a lot and have a large family so there wasn't tons of opportunity to call, but when I did try over the next few days the phone would just ring and ring. Then Carfax prompted me to write a review for Germain Ford. I did, which prompted Service Manager John to contact me. He essentially offered a dry apology and promised to pass me on to the used car sales manager. The used car sales manager, of course, never contacted me either. Frankly for all the costs we've incurred and all the inconvenience, one star is too many. Avoid this place at all costs.Good service
by Julie on 08/21/2023Was in and out in an hour on a busy Saturday morning. Everyone very friendly and helpful.Very efficient and waiting room is comfortable.
by Pete on 08/20/2023Came at my scheduled time, service was started immediately, and it was completed within 30 minutes. It was a great experience.Typical Warranty Visit
by CT on 08/16/2023Overall, nothing to really complain about, the service rep was open and honest. What they did to diagnosis was basically what they described. Visit took 4 hours which was reasonable. Honestly my only complaint was the service ticket did… state the car will be washed, but was not. Not a big one, but dont claim service done if not performed.Feel like I got a new truck
by Scott Podolan on 08/14/2023Mike took the time to address all my concerns, worked with my extended warranty company to get it covered, and communicated via phone/text so I knew what was going on and when my truck would be done. Everything works great!Respect
by J Grimm on 08/11/2023I am a fairly busy person with many different commitments on my time as is the case for so many. From the offer of valet service (if I qualified) to ensuring my car was seen at my appointment time to ensuring service was completed timely,… Germain Ford was respectful of my time. I also appreciated that there was no high pressure sales techniques to "upgrade" my service. They merely stated the service which was recommended by my manufacturer for the mileage on my vehicle and allowed me to make a decision if I wanted that service in addition to my already scheduled service. When I made a decision that the additional work was not right for me at the time, they were respectful of my decision. As a female, this is not always the treatment I receive when it comes to cars. There is a real peace of mind I receive when I come here. I know that my car is receiving care from those who understand and have experience with my vehicle. So, from scheduling the appointment to the end of the service, respect on both parts, my own and the service department, truly is the word that comes to mind.Great service
by Rodney balser on 08/07/2023They were very informativeSaved this moms day!
by Halla on 08/02/2023I needed my brakes fixed however I work long days and the service center I believe isn't open on weekends. I have Mondays off however my small children are with me. Ford was able to pick up my car, fix my brakes and an oil change all within… a handful of hours! I had my car returned home, no issues. This was a wonderful service. Life is challenging with kids and when you add on no weekend service life gets difficult to navigate. I was so happy to use and try the Vallet service and hope I can use it again. Saved me time and money with ubers, time off or walking home with small children.
About our dealership
Hi Connor - Thank you for choosing Germain Ford of Columbus and for sharing your experience with Brynden. We wish you many safe and happy miles in your new Ford Maverick!
by Germain Ford of Columbus on 07/09/2025