Customer Reviews of Toyota Direct
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7 service reviews
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Never take your car here
by Anna Schmidt on 01/29/2025updated 02/05/2025Never again will I trust this dealership, service department or support another Toyota dealership under corporate care. A simple oil change error resulted in damage done to my vehicle by the mechanic. Toyota absolutely refuses to… communicate with me over the concerns with my vehicle & ignored all attempted outreach. Corporate intervention was useless. Absolutely no one employed took accountability for the damage they caused to my vehicle, that was unable to be driven for 7 weeks, until I paid another reputable & honorable mechanic to fix their mistake! Horrendous & unacceptable “customer service”. Avoid this place at all costs.Never again.
by Dk on 05/06/2023I've finally had it. I have been taking my 4runner there for over six years and in the past two years I have seen the dramatic decreases in the craftmanship of the work and their attention to detail. For the past 5 services I had them… perform, I've needed to take my truck back for three of them. If you do elect to take your car or truck to them for service, plan to do a post-inspection before driving off. Also, know what services are due to prevent being sold unnecessarily ones. Reasons for my rating. -Had new wiper inserts installed. The tech did not tighten the bolt for the rear wiper and the wiper failed to fully retract potentially burning out the wiper motor. - Had front breaks replaced and they squeaked for months afterwards because they were not properly greased. -Being told I needed unnecessary services such as "pre-emptive" alignments and services that had already been preformed within the past 12 months. - Valve caps not being installed after getting new tires. - Being asked to come back because the tech left a tool under my hood. - -Missing key to wheel locks after a tire rotation. I've given them many chances because they are literally 5 mins from my house. However, I just bought a new truck and will drive an extra 30 mins to take it to a different dealer because I don't want them to lay a hand on it.Loyalty is a One Way Street
by jkcmarth on 07/05/2021Well… I would beware. This is first Toyota but it will be my last. While I liked my salesperson, I will not return to this dealership. After having my 2020 Toyota Highlander for just 7 months, the sunroof burst/exploded out while my son… and I were driving. It was an unbelievable sound right overhead. There had been no one else on the road and no trees overhead. Upon getting to my destination we stepped up to look and saw a hole about the size of 2 fists and the glass pushed up like a volcano. After talking to Toyota corporate and getting a case number we drove the 60 miles to Toyota Direct. Once there we were met by Aaron who after looking at the roof said, “Wow, that blew out.” Yes, we said, it did. But when service manager Joey Ronk came out to assess the situation she immediately said, ”Oh, a rock hit it.” When we explained no and commented on the way the glass was bulging up she replied, “ well there is nothing I see here for me to say it’s warranty covered.” REALLY?! There is an issue with sunroofs exploding. A simple Google search shows hundreds of incidents filed with NHTSA. Consumer Report did an article on it in 2017. It’s an issue and Toyota knows it. A regional Manager was supposed to come look at the roof, but we got no report to show their findings to determine it wasn’t under warranty. Toyota offered $500 for good will (my husband has been a Toyota owner for 41 years, and his family has owned more than 30 Toyota vehicles). We did not accept their offer and paid the $1151.97 bill. I feel that Joey set the tone for how this issue would be resolved with this being covered under warranty. Felt we did not get an honest assessment from her and she was just repeating the company’s talking points. I will not continue to service the vehicle at this dealership and will trade it as soon as possible.Excellent Service Writer
by Richard Hault on 02/07/2021The service writer "John Bucci" looked at my previous records and remembered me from a previous recall service. Mr Bucci was very customer oriented in listening to my issue. The appointment time was 0845. I was checked out by 0920. Work was… completed as described.HORRIBLE customer service from the GM, Ryan down..
by NOT a reputable dealership on 08/28/2020Relocated to Columbus with my 2018 Toyota Four Runner after having awesome service in Dallas since I bought it. Took it to Toyota Direct to simply have the tires rotated and balanced, no issues other than small normal vibration after time… and a long trip. They totally screwed up my truck to the point it couldn't be driven due to how bad it shook. Was a nightmare trying to get some help, even the General Manager Ryan was NO HELP. I did get it back in and they committed to fixing it, the service rep admitted that they must have done something because it was not like that when brought it. I got the truck back still not fixed and then no response from General Manager or anyone....totally blew me off. I filed a formal complaint with Toyota and they were great but the lady that does customer service at the dealership simply ignored it....Toyota felt bad but since it is privately owned they couldn't force customer service. I had to go to another place and it cost me $800 to get the issue resolved that was caused by the mechanic at Toyota Direct. I will never be back there and have told everyone my experience. HORRIBLE place to deal with....and for them to ignore Toyota Corporate....WOW!!Best dealer service department I've worked with
by luv_cars on 08/18/2007Eric Bates is a GREAT service advisor. Wow, got me in and out of there for my first oil change in less than 1/2 hour. Charged me $18 for the oil change. Was very honest and patient with me even though I am a very picky and high… maintenance customer (I'm also a VW owner and VW owners tend to be very meticulous about maintenance...don't know why). As long as Eric is there, this will be the place I get the my Sienna serviced.Purchased 2014 Avalon Limited Hybrid
by jdf3703 on 01/13/2014updated 06/01/2025David O. was my sales representative. We were very happy with the price we negotiated. We received a fair price o our trade-in as well. They delivered on all the agreed upon terms and conditions. David spent quite a bit of time showing us… all of the cars features. This is the second Avalon we have bought from Toyota Direct.
About our dealership
What sets us apart
Impact60.org is a Non-Profit Organizatin that is near and dear to us. Please visit the site to learn more. Helping people save lives 1 hour at a time!
We are the Largest Volume Toyota Store in Central Ohio, with over 800 New and Used Cars, we value ourselves on great prices and great service to you, our valued Customer.
Presidents Award Winner for 2017!!
Amenities
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
Languages Spoken (3)
- English
- Arabic
- Spanish