Failed to respond to requests for price, violated requests not to call,
I requested an "out the door" price on a vehicle including taxes and fees. I also stated no phone calls since I wanted to compare written offers from several dealers. No response came after 3 requests and so I made a request through the Carfax website. (it says you will get an email offer in a few hours). But I did receive more than one phone call from the dealer wanting me to come in and discuss an offer. I did not call them back (and won't) after I requested no phone calls. It sounds like they don't want to do business with you if they can't get you to come in so they haggle with you. Other dealers have sent me written offers, why can't this one? Needless to say, they won't be getting my business.
TERRIBLE customer service
BEWARE! Bait and switch tactics Went to Toyota direct today to purchase a 2015 Camry XSE. I came in to purchase a specific car that was on the website for 22,999. I walked around the lot for about 10 minutes before finally walking into the showroom to look for a salesman. First guy i see is Cordell. I explain why I was there, the car I was looking for, and the price that was on the site. We walk around the lot for 10 minutes and he said I'll go get the keys. 15 minutes go by before I walk inside and he's sitting on a chair looking at his phone. I said... I thought you were looking for the keys? He said... well I was looking up the car on my phone because our internet is down... I decide at that point to thank him for his time (even though he did nothing... Not to mention never introduced himself) I find another salesman (Frank) who was great. I explained my frustration with Cordell. Explained what I was looking for, the price, and stock number. He gets the keys and we go for a drive. After the test drive I tell him to put some numbers together and get me an OTD price. A short time later Frank walks back with the "Manager" Andrew Andrew introduced himself and says it was a price mistake, and they price is $2000 more. 24,999 I said that's clearly a bait and switch tactic... I've been here for two hours and not once was it brought to my attention that the price was wrong when I clearly stated to both salesmen what the vehicle was listed for. I asked to speak with the manager in which the reply I received was "I am the manager" as he walks away to basically tell me to piss off. I stop him and tell him I want to speak with his manager in which he replies "He's not here" I understand that errors can sometimes occur... however the way it was handled was BEYOND unprofessional. Especially the "Good luck getting that car for that price" under his breath as he walked away. I feel bad for the salesman Frank. He was a great person to talk to and very friendly. With questionable business practices (I'm not the only reviewer to complain about "mistakes") and terrible management... The only people suffering are the Sales Staff.
Purchased 2014 Avalon Limited Hybrid
David O. was my sales representative. We were very happy with the price we negotiated. We received a fair price o our trade-in as well. They delivered on all the agreed upon terms and conditions. David spent quite a bit of time showing us all of the cars features. This is the second Avalon we have bought from Toyota Direct.
Just took delevery of a new rave4,sales person was Gregg. He did a good job and I did not feel pushed. Helpful explaining all options and functions of the car. Have not had the car long enough to pass judgment, went from a odyssey to the rav.
I just bought a used car from this dealership and have nothing but positive things to say. I was treated with respect (and patience when I asked a lot of questions!); the salesman, Derek, was very helpful and not at all pushy; and I am confident that I got a fair deal. Overall, a friendly atmosphere and pleasant experience.
Avoid Toyota Direct
Buyer beware. I purchased a used vehicle from this dealership and after the purchase when i was washing the vehicle i noticed broken belts on both back tires, upon further inspection both back wheels were bent. I asked myself how . Well along with two tire specialist we all come to agreement either the wheels were both on the front of the vehicle or both on the same side and the vehicle was curbed which bent wheels and busted the belts in the tire. So did the dealership switch the tires around after they found out hoping that no one would notice this in the 5 minute test drive you are given. Shame on me for not noticing but the fraud comes from the dealership for either knowing this and passing it on or actually swapping the tires to hide the bent wheels. Either way, I would NOT shop here for new or used. The car fax revealed no wreck, and does not the dealership inspect the used vehicles they sell? IF not then another reason to avoid this dealership. No attempted from the dealership at any kind of resolution or compensation.
Great Experience! Fantastic Dealership!
My husband and I recently had such bad experiences at [other dealerhships] that we started to believe all car dealerships in the Columbus area must be rude and dishonest. Ahh! What a marvelous relief to meet up with Direct Toyota on Morse Rd. I had spoken by phone to Mike Roberts in sales about the RAV4 I had been trying to find as well as the trade-in I had. He was straight-forward and honest. He gave me facts and followed up with more information, not vain enticements to draw us to the store. Because of our recent bad experiences, my husband and I were wary when we went to the dealership. But we found it to be a comfortable atmosphere with a salesman willing to work honestly with us. Mike Roberts found the car I wanted at a fair price. The finance dept with Jake Reichle was just as good...quick, factual and great. A dealership is as good as its employees and this one is terrific. Go. You won't be disappointed!
I just purchased a brand new car from Lew and Jarod at Toyota Direct on Morse Road Columbus Ohio. They are the absolute best salemen in the greater Columbus area. I travel extensively with my job so it was hard to come in and look around. Lew and Jarod kept in contact with me via email for over 2 months sending me specs to review along with up to date pricing and deals. When I went into the dealership this week, I purchased the car on the spot and told everyone who would listen how wonderful these two gentleman were to deal with. I tried 5 other Toyota dealerships before I found Toyota Direct. The saleman in other dealerships were generally rude and arrogant. At Toyota Direct you will be treated with the utmost respect and most importantly they give you facts and allow you to make the decision. No high pressure sales. Don't bother callling anyone else....go see Lew Willey and Jarod Kocak.
5th vehicle that we have purchsed from this dealer
I just recieved my new Toyota Camry from Toyota Direct. They really bent over backwards to get me the car that I wanted with the options that I wanted in the color that I wanted. The salesman even drove to Indiana to pick up the car. When I went to take delivery, the paperwork was quick and easy. My salesman said that if I had a problem with the bluetooth he would set it up for me but it was easy...didn't need help. They have always been great to deal with and treated myself and my family who have purchased cars (or trucks) there very well.
Best dealer service department I've worked with
Eric Bates is a GREAT service advisor. Wow, got me in and out of there for my first oil change in less than 1/2 hour. Charged me $18 for the oil change. Was very honest and patient with me even though I am a very picky and high maintenance customer (I'm also a VW owner and VW owners tend to be very meticulous about maintenance...don't know why). As long as Eric is there, this will be the place I get the my Sienna serviced.