Customer Reviews of Germain Lexus of Easton
Review type:
Flexible n Accomodating
by She Hill on 11/12/2024Always flexible with scheduling for service. The feedback from the service is in writing. My rep Kevin always remembers me and takes care of my request. Thanks Kevin:-)Germain Knows Who You Are!
by G of Athens on 10/23/2024This dealership is all about personalized service. They want you to be pleased with your service experience. My current RC 350 F sport is my fourth car from this dealership. I would not even think of getting a car elsewhere. It doesn’t get… any better than GermainWe're delighted to hear that Germain Lexus of Easton continues to provide you with exceptional personalized service! It's fantastic knowing you're enjoying your RC 350 F Sport and have chosen us for your fourth car. Thank you for being a loyal customer, we look forward to serving you again in the future!
Lot of Hiccups, but we got there
by CWin on 10/12/2024Great place, good people. Josh the person that checks cars in and cars out, super great guy. Very helpful, very nice and thorough. Gets me set up with my loaner everytime, ready to go especially when I’m in a rush. Honestly I think we may… be looking into an rx350 F sport in the near future since it was wonderful, shout out to Josh for opening my eyes up to the SUV world. I’ve always been a sedan person but this was a game changer. Josh goes above and beyond everytime!! Josh our service advisor, good guy, very communicative, answers all questions and takes his time to do so,never makes me feel pressured into doing anything I don’t want to. We ran into a lot of hiccups during my experience here which has never happened before but he did his best to accomodate and have my vehicle fixed. My family and I are long time Lexus owners and always recommend lexus. Ive had a few iffy moments at the service center customer service wise but we all have our good and bad days.Thank you for sharing your experience with us at Germain Lexus of Easton! We're glad to hear that Josh made a positive impact on your visits and helped open up new possibilities with the RX 350 F Sport. We appreciate your loyalty as long-time Lexus owners, and we're here to ensure every visit is smooth despite any hiccups along the way. Looking forward to assisting you in the future!
Routine Oil Change
by Barbara on 09/25/2024Greeted by name. Checked in promptly. Donna was contact. She was very pleasant and knowledgeable. Reviewed service request and was taken to lounge. Very pleasant experience.Barbara, we're delighted to hear that Donna and the team at Germain Lexus of Easton provided you with such a pleasant experience. Thanks for sharing your feedback!
Fantastic
by Marii96 on 08/13/2024updated 08/20/2024One of the best service centers I ever have been too overall. my advisor was Madison and when I talked to her, she reminded me of my sister and it made me feel like I was at home. She’s very straight to the point and nice. Everybody was so… nice especially with the service greeters. Will definitely come again!!We're delighted to hear that Madison and the team at Germain Lexus of Easton made you feel right at home. Thanks for sharing your experience, and we look forward to seeing you again!
Efficient Service
by Ed V on 08/06/2024Germain has a well oiled service operation. Work done within time specified. Friendly people.Ed, it was our pleasure to assist you. Thank you from all of us here at Germain Lexus of Easton!
Jeff is great
by Bob Longstreth on 07/25/2024Lexus Easton service is very well operated and Jeff Hathcock is excellent at giving me honest and straight forward information and service.Bob, we're delighted to hear that Jeff provided you with excellent service at Germain Lexus of Easton. Thanks for sharing your positive experience!
Always great service!
by JS on 06/02/2024Long-time customer and always great service, from sales, to financing, to tech instruction, to scheduled and unscheduled service. Love every Lexus I’ve had.Thank you for being a loyal customer and sharing your positive experience with Germain Lexus of Easton! We're delighted to hear that every aspect of our service has met your expectations. Enjoy driving your Lexus!
Great Service & Staff
by IBW on 05/31/2024First service on Lexus 350H 2024 was well done. Was having issues with the technology and now all is working well. Madison was extremely helpful and informative with several questions about the technology that eased a bit of the frustration… I had. Recommend washing front rubber pads along with car wash. Nice, clean lounge area. Thank you.Thank you for sharing your experience! We're glad to hear Madison was able to assist with the technology on your Lexus 350H. Your feedback about washing the front rubber pads is appreciated, and we'll take it into consideration. We wish you safe travels ahead and hope to see you again here at Germain Lexus of Easton!
Great customer service!!
by Ben on 12/06/2023Donna is my service advisor, and she took care of me every time I had my 2013 ES300h for service. I will not change to any other advisor!!Ben, it's great to know that Donna has been providing you with excellent service at Germain Lexus of Easton. We appreciate your loyalty and look forward to assisting you in the future! Take care!
Friendly, on time, all questions answered!
by Pam on 10/12/2023Kevin is always friendly and available!Thank you for the review, Pam! We appreciate the kind feedback about Kevin and hope to see you again at Germain Lexus of Easton!
Awesome
by George on 08/26/2023Very satisfied with everything from Cleanliness of the shop, friendly and helpful atmosphere, politeness, and Professionally. My service advisor was in constant communication with me from drop off until pick up. The service cost was normal… too.George, we're glad to know you had a satisfying experience at Germain Lexus of Easton. We always aim for top-notch service and communication! Thanks for your feedback.
Fantastic experience
by Debbie on 08/05/2023The waiting area is so spacious with unexpected amenities. The staff go out of their way to be helpful and informative. Allowing owners to borrow a new Lexus while yours is being serviced is extremely helpful.Debbie, we're glad to know you enjoyed the amenities and found our loaner program helpful at Germain Lexus of Easton. Thanks for sharing your experience with us!
Service
by Joy on 08/02/2023Very professional. Joshua from the service department is the best. He's very articulate, knowledgeable and friend.Joy, we're delighted to know that Joshua from our service department at Germain Lexus of Easton provided you with top-notch assistance. Thanks for the review!
Service Experience
by George on 05/01/2023My service experience was cool. Everyone at rhe service shop was nice and polite. There were constant communication between me and my service advisor. He went above and beyond to take care of my needs and I was 100% satisfied with the… service and the cost. I did love the loaner car too. Kudos to Joshua.Your review is so kind, George! Thanks for taking the time to share your positive experience with Joshua and the service team at Germain Lexus of Easton. We are dedicated to taking care of our valued customers and ensuring they are 100% satisfied after every visit. See you down the road!
Super service
by Joy on 11/05/2021Donna Philips has been a consistent service representative for Lexus over the years and every time I need to have my vehicle serviced she always accommodates my request for the date and time frame along with providing for me a loaner… vehicle. She is the face of Lexus for me and makes my experience a very positive one. My vehicle is always on time when she tells me it should be completed and as I exit the service garage she always escorts me to my vehicle. That extra touch of service goes a long way for me. Thank you Donna for your excellent service!Joy - We are delighted that you can turn to Donna for all of your auto service needs and know that you will be well taken care of. Thank you for supporting her by posting a great review! Our team at Germain Lexus of Easton appreciates your kind words and repeat business.
Great service as always
by AM Hutch on 10/27/2021Another great service appointment. Everyone is great and friendly, from staff greeting you as you exit your vehicle to the service rep. to the cashier to the staff pulling your vehicle around to leave! Never had a bad experience!We're so happy to hear that our team is friendly, helpful, and accommodating. Having such a wonderful team makes us proud. We loved taking care of your vehicle and we look forward to serving you another great experience next time you need us.
Great service!
by Ahmad on 10/23/2021Excellent service, polite, attentive and promptThanks, Ahmad, for leaving this excellent review! We're pleased to hear that our team delivered wonderful service with a polite and attentive attitude. See you again next time!
Always a pleasure
by Ron Porter on 10/13/2021As always great experience. Immediate attention. Service Reps know you and your reason for the service. Comfortable waiting area. Courtesy rides around the area. Time efficient service. Easy in and out.Thanks for the great review, Ron. It's wonderful to hear that the Germain Lexus of Easton team has gotten the service experience down to a science. Come back again soon!
Recalled part
by Madame President on 10/11/2021My car had a part that was recalled and the service department was able to schedule me quickly to get this completed. I had not planned on having a loaner car, it was going to take most of the day to complete the task, but the service… department could not have made that process any easier. Loved that I received a text when the work was complete. The staff was pleasant, efficient, and could not be any better. Great team.We strive to make the service experience easy and efficient for our guests and it is gratifying that we hit the mark! Thank you for choosing Germain Lexus of Easton and for sharing your terrific feedback. Have a wonderful day!
Great bservice
by Jeff on 10/04/2021I recently took my car to this dealership. I have been a customer for nearly 20 years and have alway bought and serviced my car here. From the time you drive your car into the service dept until the time you pick it up you you are treated… like their best customer.Thank you for the great review, Jeff - we're thrilled to hear we've earned your confidence and loyal business! We sincerely appreciate your support over the years and look forward to seeing you again next time! - your friends at Germain Lexus of Easton
When the Germain family of dealerships first opened its doors in 1947, the intention was to provide Ohio residents with kind of outstanding sales and service experiences they deserve while achieving a 100% customer retention rate. Now we've been in business for four generations, and our philosophy is still the same as it was on that very first day. Germain Lexus of Easton opened its doors in 1989 with an unwavering commitment to creating a meaningful and rewarding experience for both our valued clients and associates. Our Columbus, OH, Lexus dealership has become a very special one on a personal level to Rick Germain, who operates it. Rick has been heavily involved with the Lexus manufacturer since the beginning of the brand. We hope that by being fully committed to our customers and dedicating ourselves to their needs, we can go above and beyond to be the best dealership we can.
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Express Service
It's wonderful to hear that Kevin and the team at Germain Lexus of Easton are providing you with such attentive service. We appreciate your kind words and look forward to continuing to meet your needs!
by Germain Lexus of Easton on 11/12/2024