Germain Lexus of Easton
Dealership Service Review
Great place, good people. Josh the person that checks cars in and cars out, super great guy. Very helpful, very nice and thorough. Gets me set up with my loaner everytime, ready to go especially when I’m in a rush. Honestly I think we may be looking into an rx350 F sport in the near future since it was wonderful, shout out to Josh for opening my eyes up to the SUV world. I’ve always been a sedan person but this was a game changer. Josh goes above and beyond everytime!! Josh our service advisor, good guy, very communicative, answers all questions and takes his time to do so,never makes me feel pressured into doing anything I don’t want to. We ran into a lot of hiccups during my experience here which has never happened before but he did his best to accomodate and have my vehicle fixed. My family and I are long time Lexus owners and always recommend lexus. Ive had a few iffy moments at the service center customer service wise but we all have our good and bad days.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes