Customer Reviews of Germain Lexus of Easton
Review type:
Excellent new car experience
Great customer service
by Bj on 06/18/2021This is the best dealership I've ever gone too. Great customer service, all services are quoted to the penny, itemized quotes on anything they find wrong. All dealerships should be this good!Not your ordinary car dealership.
by D B Garlikov on 06/16/2021This is my second Lexus ES-350 purchased and serviced at Lexus of Easton. After I received an email to remind me that it’s time for my 20,000 mile or 6 month service, I called to schedule it. The representative made me feel like they… appreciated my calling and wanted to do everything possible to make getting my car serviced a good experience. The day and time I wanted to go in; having a loaner car available for the short time I would need it; and an extremely comfortable lounge to use when I realized I didn’t need a loaner vehicle. I had an emergency come up just before my car was due to be completed and I had to get home pronto. They were ready to put me in a loaner when my car was completed, washed and delivered to the pickup area. Understanding that I didn’t have time to wait around for paperwork to be completed, they opened the overhead door and said I could go without further delay. Of all the cars and dealerships I’ve gone through in my 55 years of car ownership, none have treated me as such a valued customer as Germain Lexus. They know how to treat a customer so that you’re their customer for life.Great service
by JOHN doe on 06/14/2021I had a problem with the SOS button on my new Lexus ES 350. Although it took a couple of days to fix, Germain provided me with a nice loaner car. I like my Lexus better than any other car I have ever driven except maybe the Tesla I drove… a couple of weeks ago and I probably have driven over a hundred cars in my lifetime. For the money, Lexus is the best car to own, hands down!Even though I moved out of Columbus, I won’t take my Lexus anywhere else.
by JT Jones on 06/08/2021Personal care.Professionals
by Happy on 05/30/2021From the first call to schedule to pickup was nothing but professionalism. They kept me in the loop electronically throughout the entire process and their inspection helped me find hidden issues that I was able to get done. Just a great… experience. I own a preserved 2010 IS250 and these guys keep it going.Efficient and Great Service
by Peony Lo on 05/27/2021Very happy with the service provided, quick and wonderful serviceDicks
by Dicks on 05/20/2021Professional, competentThank you for the wonderful feedback!
Great Dealer with Great Sales-man- Bob Harvey
by A Ahmed on 05/14/2021Great services & no pressure in buying what was in stock. Mr. Bob Harvey made my experience memorable. Hats of for him.It is terrific to hear that you were so well taken care of by Bob and the team! Thank you for choosing Germain Lexus of Easton and for taking the time to leave us a great review. Safe travels and we hope to see you again down the road!
Granville Grandma
by LME on 05/13/2021Very courteous and professional. Several reminders and options such as valet or loaner car. Very comfortable waiting area. Excellent explanation of services. I am always very satisfied.Customer satisfaction is our highest priority so we are thrilled to see this feedback. Thank you so much for choosing Germain Lexus of Easton for your auto service needs!
Excellent service
by Andy Nguyen on 05/13/2021Great service staff, very helpful, courteous, and friendly as always.Thank you for the kind feedback, Andy! We are grateful to have you as a customer.
Friendly and thorough
by NGF on 05/12/2021From the minute I drove in and was greeted by the check-in associate until I drove away, all interactions with the staff were pleasant, and at times, fun. I appreciated the review of the service to be done and the quick service. The best… part was receiving a complete breakdown of my next appointment with paperwork outlining each necessary item and the cost to perform them.Thank you for the great review! We strive to deliver a seamless service experience for our guests, and it is fantastic to hear that this was reflected in your time working with the Germain Lexus of Easton team. Drive safely, and we hope to see you again down the road!
Service
by Tersia Forrest on 05/07/2021Every time I get my car serviced everyone is so nice and helpful. The waiting area is always so nice and clean. I will continue to go to Germain Lexus of Easton to get my car serviced.Thank you for your continued business and your confidence in our team! We look forward to welcoming you back to Germain Lexus of Easton next time, Tersia.
Outstanding Service Department
by Tom Latier on 05/07/2021Took my gx460 in for an oil change and couldn’t have been more pleased with my service advisor Raquel She was very professional and followed up afterwards to discuss the overall experienceHi Tom - It is gratifying to know that you were so well taken care of by Raquel and the team. Thank you for choosing Germain Lexus of Easton and taking the time to review us. We hope to welcome you back for your future services!
Amazing service and customer satisfaction.
by Jen Welker on 04/27/2021Service was the best I have ever head with regards to a dealership. Customer service was excellent. Facility was exceptionally clean. Car was done on time.We can't ask for better feedback than this, Jen! Thank you so much for visiting Germain Lexus of Easton for your auto service needs.
Class organizarion
by Ron P on 04/21/2021Easy in and out. Direct personal attention with assigned service associate. Valet service to Easton and back.Ron, thank you for taking the time to leave us a review! It was our pleasure to assist you here at Germain Lexus of Easton, and we will certainly let our team know that you appreciate their help. If you ever need anything else, don't hesitate to come back and see us again!
Without a Doubt
by Gwen Jeter on 04/17/2021Without a doubt my car buying experience was a top-notch excellent thanks to the sales consultant Abu Muhidin and the support staff at Germain Lexus. Abu's energy made it easy to establish a connection that was friendly and enjoyable. He… listen to my needs and values as a driver and went to lengths to help find the right car for me. My car needed a cosmetic repair and I requested an additional key and without hestitation or excuses Adu made sure my requests were met. The dealership facility is A-1 and in tune to making customers comfortable and special. Without a doubt I would recommend Abu and Germaine Lexus to anyone looking great car-buying and I definitely will return for my next vehicle purchase.Gwen - Thank you for taking the time to review us! We strive to make the purchasing process go smoothly for our guests, and it is wonderful to hear that this was reflected in your time working with Abu. Drive safely in your new vehicle, and congratulations! We are looking forward to seeing you again at Germain Lexus of Easton!
Service outstanding
by Jan Smith on 04/16/2021Great service every visit. From your valets, advisors and cashiers always helpful.We can't ask for better feedback than this, Jan! Thank you so much for being a great Germain Lexus of Easton customer.
Punctual always,
by Ed wakefield on 04/09/2021Always greeted quickly and with a smile. That sets the tone of my comfort level, They listen to my needs and respond with no problem we will take care of you.Ed - What a wonderful review! We appreciate you trusting us with your vehicle and taking time to share this feedback. Thanks so much!
Customer service at its finest!
by Terry M on 04/05/2021From making an online appointment to picking up our vehicle that has been expertly serviced and cleaned, the Lexus experience is like no other - top notch!Terry - thanks for leaving us a review! Here at Germain Lexus of Easton, it is our goal to deliver excellent service and we're glad that always comes through to you!
Extraordinary Service
by Ronald on 04/03/2021I love the service that I get there. It’s always done right the first time.Ronald - Thank you so much for the fantastic feedback! We look forward to our continued relationship.
40,000 miles service
by Therese on 03/28/2021Great experience, service was completed in a timely manner. Employee in the service department are very friendly and very welcoming!Therese - thank you for posting about your recent visit to Germain Lexus of Easton. We look forward to taking care of you the next time you bring your vehicle in for service!
When the Germain family of dealerships first opened its doors in 1947, the intention was to provide Ohio residents with kind of outstanding sales and service experiences they deserve while achieving a 100% customer retention rate. Now we've been in business for four generations, and our philosophy is still the same as it was on that very first day. Germain Lexus of Easton opened its doors in 1989 with an unwavering commitment to creating a meaningful and rewarding experience for both our valued clients and associates. Our Columbus, OH, Lexus dealership has become a very special one on a personal level to Rick Germain, who operates it. Rick has been heavily involved with the Lexus manufacturer since the beginning of the brand. We hope that by being fully committed to our customers and dedicating ourselves to their needs, we can go above and beyond to be the best dealership we can.
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Express Service
Bill, thank you for sharing your experience with us at Germain Lexus of Easton! We're delighted to hear that Jason, Todd, Kevin, and Trey provided such outstanding service. Your recommendation means a lot to our team!
by Germain Lexus of Easton on 04/24/2025