Customer Reviews of Germain Lexus of Easton
Review type:
Excellent new car experience
Always great service!
by JS on 06/02/2024Long-time customer and always great service, from sales, to financing, to tech instruction, to scheduled and unscheduled service. Love every Lexus I’ve had.Thank you for being a loyal customer and sharing your positive experience with Germain Lexus of Easton! We're delighted to hear that every aspect of our service has met your expectations. Enjoy driving your Lexus!
Great Service & Staff
by IBW on 05/31/2024First service on Lexus 350H 2024 was well done. Was having issues with the technology and now all is working well. Madison was extremely helpful and informative with several questions about the technology that eased a bit of the frustration… I had. Recommend washing front rubber pads along with car wash. Nice, clean lounge area. Thank you.Thank you for sharing your experience! We're glad to hear Madison was able to assist with the technology on your Lexus 350H. Your feedback about washing the front rubber pads is appreciated, and we'll take it into consideration. We wish you safe travels ahead and hope to see you again here at Germain Lexus of Easton!
Best car buying experience
by First time Lexus buyer on 05/14/2024Although a long afternoon, it was a fun one. Met Tanesha last year when we were looking and we were very impressed by her knowledge and helpfulness. Very happy we made the purchase.We're glad to know that you had a fun and informative experience with Tanesha at Germain Lexus of Easton. We appreciate your decision to choose us for your first Lexus purchase, enjoy the ride!
Terrific Thursday
by JB on 02/09/2024Quick, efficient, knowledgeable. Matt was the best!Thanks for the shout-out to Matt from our Germain Lexus of Easton team! We greatly appreciate it - Have a good day!
Great customer service!!
by Ben on 12/06/2023Donna is my service advisor, and she took care of me every time I had my 2013 ES300h for service. I will not change to any other advisor!!Ben, it's great to know that Donna has been providing you with excellent service at Germain Lexus of Easton. We appreciate your loyalty and look forward to assisting you in the future! Take care!
Loving my Lexus
by Committed to Lexus on 10/30/2023This is my second Lexus that I have purchased from Germain Lexus of Easton and both experiences have been wonderful from management, sales, finance and even the tech department. I drive 2 hrs from Cleveland just because i know how well I… will be treated. I highly recommend this dealership.We're so glad to know that you had another great experience with us at Germain Lexus of Easton. It's a pleasure serving customers like yourself who appreciate our dedication to service and quality. Safe travels on your journey back home, we look forward to our continued relationship!
Friendly, on time, all questions answered!
by Pam on 10/12/2023Kevin is always friendly and available!Thank you for the review, Pam! We appreciate the kind feedback about Kevin and hope to see you again at Germain Lexus of Easton!
Excellent!
by Ashley F on 09/13/2023Preston went above and beyond to work with us. Wonderful man and a wonderful dealership. Welcomed us and our three kids in with snacks and drinks as we waited. Very pleased with our experience and loving our new-to-us vehicle! Thank you so… much!Ashley, we're so glad to know that Preston and our team at Germain Lexus of Easton made your experience a pleasant one. Enjoy the new ride!
Top notch
by Bruce B on 09/09/2023I’ve worked with many dealerships and owned many cars. Lexus of Easton is as well run as they come. Top notch professionalism and service.Bruce, we're delighted to know you had a top-notch experience at Germain Lexus of Easton. We appreciate your kind words about our professionalism and service!
Great Experience
by Mom of 4 on 09/05/2023This is the second time I’ve purchased a car from Germain Lexus of Easton. I worked with Abu again and he is just awesome. He’s willing to work hard for you. I love my new car and I’m so excited I went there. I would recommend this… dealership to all my friends and family!We're delighted to know that you had another great experience with Abu here at Germain Lexus of Easton! It's fantastic to see your recommendation and we hope you continue enjoying your new car. Thanks for choosing us again!
Awesome
by George on 08/26/2023Very satisfied with everything from Cleanliness of the shop, friendly and helpful atmosphere, politeness, and Professionally. My service advisor was in constant communication with me from drop off until pick up. The service cost was normal… too.George, we're glad to know you had a satisfying experience at Germain Lexus of Easton. We always aim for top-notch service and communication! Thanks for your feedback.
Lady Lexus
by KSF on 08/27/2023Friendly, accommodating & they make you feel like you are part of a family & they will take care of you.We're delighted to know you felt like part of the family at Germain Lexus of Easton! Our team always aims to provide friendly and accommodating service. Thanks for sharing your experience with us, we appreciate it!
Fantastic experience
by Debbie on 08/05/2023The waiting area is so spacious with unexpected amenities. The staff go out of their way to be helpful and informative. Allowing owners to borrow a new Lexus while yours is being serviced is extremely helpful.Debbie, we're glad to know you enjoyed the amenities and found our loaner program helpful at Germain Lexus of Easton. Thanks for sharing your experience with us!
Service
by Joy on 08/02/2023Very professional. Joshua from the service department is the best. He's very articulate, knowledgeable and friend.Joy, we're delighted to know that Joshua from our service department at Germain Lexus of Easton provided you with top-notch assistance. Thanks for the review!
Lexus Leaders
by Bucksfan23 on 06/02/2023Very friendly and helpful, really enjoyed our experience from the sales pitch through the final paperwork.We're thrilled to hear that you had a positive experience at Germain Lexus of Easton! It's wonderful to know that our team was friendly and helpful throughout the sales process. Thank you for taking the time to share your feedback with us and we hope you enjoy your new car!
Buying a vehicle
by KS on 05/09/2023I am not a fan of dealerships but Brian and Trey helped to make this experience wonderful. They both were patient and very helpful. I will recommend these guys to anyone I know who will b purchasing a vehicle in the Columbus area. What a… blessing these guys were.It's great to hear about your experience working with our team! We appreciate you taking the time to share this feedback and we're proud of Brian and Trey for providing a patient and helpful purchasing experience. Thank you for choosing Germain Lexus of Easton, and we hope you enjoy your new vehicle!
Awesome and hitch-free!
by EOD on 05/04/2023We had a splendid experience overall!!! Mr. Preston and Mr. Frank were patient, attentive, helpful and professional throughout the entire process. They both went above and beyond in ensuring that the purchase process was not a hassle, and… ensuring that we were enlightened when we needed enlightenment. Their customer service delivery in ensuring client satisfaction was excellent!!!We're thrilled to hear that your recent car-buying experience at Germain Lexus of Easton went off without a hitch! Thanks for putting your confidence in Preston and Frank to ensure the purchase felt smooth and seamless. Let us know how we can serve you in the future. Enjoy the ride!
Service Experience
by George on 05/01/2023My service experience was cool. Everyone at rhe service shop was nice and polite. There were constant communication between me and my service advisor. He went above and beyond to take care of my needs and I was 100% satisfied with the… service and the cost. I did love the loaner car too. Kudos to Joshua.Your review is so kind, George! Thanks for taking the time to share your positive experience with Joshua and the service team at Germain Lexus of Easton. We are dedicated to taking care of our valued customers and ensuring they are 100% satisfied after every visit. See you down the road!
Great experience
by Katie P on 04/25/2023Wendie was a great help. She put me immediately at ease and helped make the whole experience go smoothly.Katie, we appreciate you taking the time to leave us a five-star review for Germain Lexus of Easton! We're glad to hear that Wendie was able to help make your experience a smooth one and put you at ease. It was our pleasure to assist you, and we hope to see you again in the future!
Super service
by Joy on 11/05/2021Donna Philips has been a consistent service representative for Lexus over the years and every time I need to have my vehicle serviced she always accommodates my request for the date and time frame along with providing for me a loaner… vehicle. She is the face of Lexus for me and makes my experience a very positive one. My vehicle is always on time when she tells me it should be completed and as I exit the service garage she always escorts me to my vehicle. That extra touch of service goes a long way for me. Thank you Donna for your excellent service!Joy - We are delighted that you can turn to Donna for all of your auto service needs and know that you will be well taken care of. Thank you for supporting her by posting a great review! Our team at Germain Lexus of Easton appreciates your kind words and repeat business.
Great deal and outstanding customer service!!
by Aaron on 11/04/2021The team at Germain Lexus at Easton are great! I started my process online, received an immediate response, appointment, outstanding customer service and a nice new ride. If you are looking for a car, visit this dealership and ask for… Shea, he is knowledgeable, pressure free and committed to the highest level service.Aaron, thanks for taking the time to leave Germain Lexus of Easton this great review! We're pleased that our team was responsive and service-oriented throughout your entire purchasing process. Congrats on your vehicle, and we wish you happy driving!
When the Germain family of dealerships first opened its doors in 1947, the intention was to provide Ohio residents with kind of outstanding sales and service experiences they deserve while achieving a 100% customer retention rate. Now we've been in business for four generations, and our philosophy is still the same as it was on that very first day. Germain Lexus of Easton opened its doors in 1989 with an unwavering commitment to creating a meaningful and rewarding experience for both our valued clients and associates. Our Columbus, OH, Lexus dealership has become a very special one on a personal level to Rick Germain, who operates it. Rick has been heavily involved with the Lexus manufacturer since the beginning of the brand. We hope that by being fully committed to our customers and dedicating ourselves to their needs, we can go above and beyond to be the best dealership we can.
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Express Service
Bill, thank you for sharing your experience with us at Germain Lexus of Easton! We're delighted to hear that Jason, Todd, Kevin, and Trey provided such outstanding service. Your recommendation means a lot to our team!
by Germain Lexus of Easton on 04/24/2025