Germain Ford of Columbus
Customer Reviews of Germain Ford of Columbus
Review type:
Brynden was great!
Charles was fantastic to work with!
by Jonathon Brown on 07/27/2025Charles, the service advisor in the quick lane was a pleasure to work with! Professional and responsive to my needs during the service visit.Jonathon, thank you for choosing Germain Ford of Columbus and highlighting Charles' professionalism! We look forward to working with you again! Safe travels!
Extended Warranty paid off
by Ollie 3 on 07/26/2025Electronic shift control module was failing with intermittent Drive Train problem alerts. Rapid replacement under warranty. Valet pickup and return service was smooth with personable and professional driver.Ollie, we’re pleased to hear the team took fantastic care of you and your vehicle! Thank you for choosing Germain Ford of Columbus and for sharing your experience. See you next time!
Extended Warranty paid off
by Ollie 3 on 07/26/2025Electronic shift control module was failing with intermittent Drive Train problem alerts. Rapid replacement under warranty. Valet pickup and return service was smooth with personable and professional driver.Ollie, thank you for sharing your experience with our team! We are glad we could help with your shift control module replacement at Germain Ford of Columbus and we’re pleased you enjoyed our pick-up and drop off service. See you next time!
Great service
by mmmemaw2 on 07/25/2025Germain took care of a recall on my car. They explained what they would do and set me up with an appointment. They took care of my car in a timely manner. Everyone was very nice and made us feel comfortable the whole time we were their.… Thank youThank you for sharing your positive experience at Germain Ford of Columbus! We’re glad our team took such good care of you throughout the process. See you next time!
Germain's mobile service is a game changer!
by Scott Duhl on 07/24/2025I had to get a PCM software update done as part of a recall. They sent a mobile service truck to my house, rather than having me bring it into the dealership. You don't get more convenient than that!Scott, providing convenient service for our customers is our top priority! Thank you for choosing Germain Ford of Columbus and sharing your experience. Drive safely!
Excellent Service
by John Markham on 07/24/2025Jessica provided quality, informative service as well as set clear expectations. I was very happy working with her and will be asking to work with her in the future. I'm very pleased with the work completed on my van by the Germain service… team.Hi John, it's wonderful to read your kind words about Jessica and the service team. We look forward to helping you again in the future at Germain Ford of Columbus! Safe travels!
Early and quick!
by Gene on 07/21/2025Came in for appt early, expecting to wait, and got right in. Fast service and was out in 35 minutes. Would highly recommend their Fast Lane Service.Gene, we are happy to have earned your recommendation! Thank you for choosing Germain Ford of Columbus and for sharing your kind review.
2024 Ford Maverick battery issue
by Joe on 07/20/2025I bought a 2024 Ford Maverick hybridback in December 2023. Had been experiencing the issue with the battery slowly started to go dead. Took it in getting battery saver issues alerts on my phone. Took it down to the dealership test of the… battery. They came back and told me my battery life was around 40%. I’ve had the previous recall in for the software fix. They went ahead, replace the battery because it was still under warranty. Whole process took me right around 3 1/2 hours. Give or take. Did show up did not have an appointment not sure their names but the young man at the counter and the young lady were very pleasant and very helpful and very knowledgeable with the situation. Would definitely recommend Germaine for entertaining my friends at a very good experience.Your feedback means the world to us, Joe! Thank you for choosing Germain Ford of Columbus and for recommending our work. Have a wonderful day!
Always ask for Ms.Sheppard!
by Chris on 07/19/2025The service department is pretty good, I've noticed some of the advisors are nearly as informative or as helpful as one, miss sheppard is the only one I will deal with, she makes things so easy and smooth and keeps you updated every step of… the way!Chris, thank you for your business and feedback. We are happy to hear that Ms. Sheppard always takes care of you, and we look forward to welcoming you back to Germain Ford of Columbus. Safe travels until then!
Five star sales and service!
by Bill on 07/18/2025Smooth transaction, went above and beyond with service.Bill, thank you for sharing a positive review of Germain Ford of Columbus!
everything was done to avoid future problems
by Michael Vanness on 07/17/2025wiper motors where replaced to major problems driving rain it was a good idea having vehicle pickup instead of waiting entire day for vehicle evaluation of required service part requirementsMichael, thank you for your feedback! We appreciate your confidence in our work, and we hope to welcome you back to Germain Ford of Columbus in the future. Have a great day!
Very Good
by Rich on 07/17/2025Jessica, was very responsive and communicated well with the information regarding the repairs that were needed on the car.Hi Rich - Thank you for trusting us to work on your vehicle! We appreciate your business and we will pass along your kind words to Jessica. Drive safely!
Fast and friendly!
by DH on 07/16/2025I made my appointment using my FordPass app. The process was simple and confirmation was immediate. Prior to my visit, I was offered valet service. When it was time for my appointment, my vehicle was taken in immediately and work was… completed in an hour or less. Nicely done!We appreciate the kind words! Thank you for choosing Germain Ford of Columbus and for sharing your positive experience.
F150 service
by Deron Horman on 07/14/2025Fast, efficient service.Thanks a bunch, from the Germain Ford of Columbus Team!
Great Collision Service
by Phoenix94 on 07/12/2025Germain Collision Center took great care repairing my Mustang. Sam, my advisor was very patient with me and stayed in contact with the Insurance Co of the person who hit my car. When I picked up my car, I was so impressed and very happy… with the completed collision repair, my Mustang looks great. Thank you to Sam and the service techs who worked on my Mustang!We are thrilled that Sam and the team took such great care of you and your Mustang. Thank you for choosing Germain Ford of Columbus and for sharing your experience!
Great service for my car
by Beth A on 07/12/2025From my initial call to schedule service, every person —from scheduler, valet drivers, service rep for service department— was very helpful and treated me as a valued customer. My experience was definitely 5-star experience!Beth, this feedback is great to hear! Thank you for choosing Germain Ford of Columbus and for sharing your kind words about our team. We look forward to welcoming you back next time!
Don’t have one
by Julie on 07/11/2025Good mechanics!! Knowledgeable, professional, and courteous!!Hi Julie! We're happy to hear that you had an excellent service experience with our Germain Ford of Columbus team. Thank you for sharing!
Five Star Service
by SteveO on 07/11/2025Issue with my vehicle was very challenging to diagnose. Zack was great with communication on what was going on with my vehicle at all times. When Germain's technicians could not diagnose the issue they immediately contacted Ford Engineering… to help diagnose the issue and get the correct parts to fix my vehicle. The service was efficient and effective,Steve, thank you for sharing your experience with Zack and the team! We appreciate your business and your confidence in our work. We will see you next time at Germain Ford of Columbus!
Brynden was great!
by Connor on 07/09/2025I had a great experience and my salesman Brynden was amazing! Best experience I’ve had at a car dealership! They kept me moving to respect my time as well! Got a beautiful maverick from them!Hi Connor - Thank you for choosing Germain Ford of Columbus and for sharing your experience with Brynden. We wish you many safe and happy miles in your new Ford Maverick!
Fast service and no pushy up selling!
by Gary Rice on 07/07/2025Got my oil changed and tire rotation on Saturday. I was in and out in very reasonable time. I take my truck to Ford for every service and I've never had a bad experience.Gary, thank you for trusting Germain Ford of Columbus with your repeat business! We are happy to have you as a customer and hope to see you again down the road.
A complete dealership
by Stan Fulk on 07/05/2025I have bought 3 cars here over the past 13 years. Great people who are no pressure and help you with your needs on your purchase. Scott Cropper is who I turn to. Then, when you need any service whatsover, the technicians in the service… area and the Service Advisors are no pressure and are great with each customer. Charlie Ryan and Kaitlynne Lowe have been great with me. So, if you want to buy a car or get one serviced with assistance and no pressure to meet your needs....this is the dealership "that's dealin'".Stan thank you for your continued business! We are happy to hear that you are a satisfied customer and a devoted supporter of our team. We can't wait to share your kind feedback with Scott, Charlie, Kaitlynne, and the rest of the Germain Ford of Columbus team! Have a great day.
Stan, thank you for your continued business! We are happy to hear that you are a satisfied customer and a devoted supporter of our team. We can't wait to share your kind feedback with Scott, Charlie, Kaitlynne, and the rest of the Germain Ford of Columbus team. Have a great day!
Hi Connor - Thank you for choosing Germain Ford of Columbus and for sharing your experience with Brynden. We wish you many safe and happy miles in your new Ford Maverick!
by Germain Ford of Columbus on 07/09/2025