Customer Reviews of McCluskey Chevrolet
Review type:
Bill Stouffer
Bill Stouffer
by GDB4701 on 01/22/2025Great experience. Bill assisted and followed through on every detail. I would refer and buy again.Thanks! We always want to hear back from our clients and we're glad you had such a great experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.
Purchasing/repairing
by JAllison on 01/07/2025updated 01/14/2025We bought a demo vehicle noticed 2 days later the front grill was broken, no one told us, it was broken so we had to drive back to the dealership to be fixed, which caused us 3 more trips which are 1 hour and 15 minutes one way drive from… where we live. We also thought the vehicle had panoramic view but the dealership was closed by the end of the sale so they could not show us all the options and go over them with us before we left, we were told to bring it back another time. We were given a Chevrolet equinox as a rental car while our vehicle was being repaired it is a 5 passenger vehicle we bought a 7 passenger vehicle, so that caused us more issues because of our family size. The rental care was also filthy dirty on the inside.Hi, thank you for taking the time to leave us your honest feedback.
Recall
by Ted Fisher on 11/06/2024Everything was smooth . Gave me a brand new truck like mine as a rental . Only thing is no one called when it was done so I had to wait like a half an hour to get my truck back because it got parked on the overflow lotTed, we appreciate you taking the time to leave us this feedback. We would like the opportunity to address your concerns. Please reach out to us directly at (513) 741-1111 when you have a chance. Thank you, and we look forward to hearing from you.
Ms
by RuthEBlom on 10/01/2024updated 10/08/2024Work done on my car was fine but I brought it in on a Friday and was encouraged to leave the car in case they could get to it. They got to it on Monday so it sat there for 3 days and I was without a car for three days. The car was drivable.Thank you for choosing McCluskey Chevrolet as your first choice for all your automotive needs!
painless experience!
by DonPerkins on 09/20/2024this is my second time buying a car from them and was a simple and easy way to get it done !It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
2025 Trax Purchase
by Purchaser on 08/20/2024updated 08/26/2024Very professional and easy purchase.We are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!
Johnr
by John Reid on 08/11/2024Very professional and quickWe're glad everything was completed quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Neal Fergen
by Neal Fergen on 08/02/2024Promises made at purchase are still unresolved and required several trips to dealership to resolve issues. There are still issues unresolved with dealership and everybody says the fault lied elsewhere. If I didn't like the car I would have… searched elsewhere. There was no negotiation on price and I paid new car price for a used car.Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (513) 741-1111 to discuss your concerns, as your satisfaction is of utmost importance to us.
I am still waiting for items promised on 6-29-24. When I purchased the car. I have made 4 trips to the dealership and gotten different answers to the same questions. It was always someone else's fault and nobody seem to know anything about anything.
Customer
by ohdogg57 on 07/21/2024Better than the other dealership I was with before.We really appreciate your positive review! Please let us know if there is anything else we can do for you; we are more than happy to help!
Buying a car!
by Tonystarkmk1 on 05/06/2024The best experience ever.. they took care of everything and dropped ot off at my front door.. staff was absolutely amazing and helpful I'd give them 10 stars out of 5 they were that good...Hi, thank you for your kind review; we are happy to pass along your comments. Thanks again for taking the time to leave us this information about your recent experience. Take care.
McCluskey Chevrolet
by Spiderweb on 02/13/2024The experience was great. Streamline process with many options of vehicle choiceIt's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
Service Department
by sloankr on 06/16/2023Terrible service. Left oil inside my vehicle. Rarely fills up the windshield wiper fluid. Broke and stripped wheel studs on 3 different occasions. Told me if I didn't like it to go elsewhere.Without your actual name, we cannot research your claims. If you'd like to discuss this matter in further detail you should contact service guest relations manager, Tracey at 513 697 5200.
Equionox
by Davids61 on 04/19/2023Purchased an Equionox from them Very easy purchase experience would highly recommend themOur entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle David. Enjoy your new ride!
Finance manager
by Not happy on 04/06/2023Finance manager very rude. Seems like he has a hint of racism in his personality.We are sorry that you were disappointed with your finance manager. We don't condone any type of discrimination, at any level, from our staff members. We have a large and diverse group of happy employees who work here, that would not work here if they experienced anything in this regard.
You Are Not Just A Customer
by TC Blackwell on 03/21/2023McCluskey makes you feel like you just walked into a friend house, they greet you at the door with a friendly smile. They offer you refreshment and they have everything you are looking for. This is a dealership that you must put on your… check list if you are looking for a car. You will not be disappointed.Hi TC, we truly appreciate your great review and are glad that you realized how much we care about our customers, at every level. We look forward to your next visit with us and hope you have an awesome day!
Carl Smith
by Carl Smith on 02/05/2023BJ and the rest of the service staff were fantastic. Very fast, efficient, and affordable. I was in and out even faster than expected. Excellent service experience as always. McCluskey Chevrolet is #1Thank you for choosing McCluskey Chevrolet as your first choice for all your automotive needs Carl and for taking the time to give us a great review!
Service
by CMonty87 on 02/02/2023Great experience! Everyone here is very friendly and they get the job done quickly and efficiently.We are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!
Best customer service
by Bigmomma on 02/02/2023McClusky service department is superior to other chevy dealers. Friendly and knowledgeable. Karen in service is excellent to deal with as is Jake. They get us in and out timely. Service department is thorough.We are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!
Fixed issues
by Ryan Swegman on 04/22/2022McCluskey Chevrolet has taken care of me and my needs to the full extent possible! They have helped us get into multiple cars and they have always worked with us in every way possible to get anything done needed! Karen one of the managers… has even agreed to continue through on a promise to repair hail damage to our vehicle even though it was over 2 years old! This is a great dealership and all the employees there have continued to WOW myself and my wife with everything they’re willing to do to make sure every experience is always AMAZING! That alone will keep us continuing to do business with this establishment and not with others. Thanks again to Karen Shepherd and the rest of the McCluskey team!Thanks for taking the time to give us a great review Ryan. We're happy that we were able to deliver on our promises to you, even as we all went through the delay factor as a result of covid. We value you and your family, and when things go wrong, we want to try to help make the situation better for you all. We look forward to serving you again in the future, and are happy that we could assist you with this need :) Have an awesome day!
Not holding up to promises made
by Ryan Swegman on 04/18/2022The service was fine they seemed to have fixed the issue. Until I realized they never removed the dents or damage from my vehicle from a hail storm that happened before we purchased the car. So when buying the vehicle they said they would… schedule the appointment to remove the dents and get it looking nice. But that was not the case they never called to make the appointment so when we would get oil changes done my wife would say something and they would say we have to look into it. But it seems nobody ever did. So this last time we ran into our original sales guy who said he remembers promising to get it fixed and this would happen during it getting the radiator fixed. But when we returned to pick it up he said his manager informed him they couldn’t do it any longer! Not only did they make us feel as if it was our fault they didn’t take care of it they said no it’s a few dents to pop no damage other than that we were just under the impression they had to make time we don’t know we don’t work on cars. Not our profession! The problem is the sales man remembers saying it would be fixed and would be handled and never did. Very disappointed in that. I understand it’s not a big deal you won’t be losing any money if 1 customer chooses to go somewhere else but it’s terrible because you are usually good at these things and not this time and we literally just got a new car from you guys when our other car was being fixed!Although the damage was done to the vehicle in 2020, a promise is a promise, and we have reached out to the customer to let them know that we will be taking care of the hail storm they referenced. We truly value Mr. Swegman and his family and wanted to provide them with the satisfactory resolution that they sought and he has indicated that he will be posting an updated review as a result.
Chevrolet Equinox
Chevrolet Silverado 1500
Chevrolet Colorado
McCluskey Chevrolet is known throughout the Midwest for having the largest selection of new and pre-owned vehicles, all with our everyday Haggle Free pricing and backed by our Free Lifetime Mechanical Warranty. Contact one of our handpicked Product Specialists that will answer any and all of your questions. Also, once you choose your vehicle of interest, take advantage of our Free 48 Hour Test Drive so you can try it before you buy it. At McCluskey we look forward to having the opportunity to Earn Your Business.
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
- English
- Spanish
Thanks! We always want to hear back from our clients and we're glad you had such a great experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.
by Stephanie Mavis on 01/24/2025