Luther Family Buick GMC
Today 8:00 AM - 6:00 PM
Customer Reviews of Luther Family Buick GMC
Review type:
Excellent experience
by Bradley on 03/26/2025
Great dealership to work with. Sales team excellent, they are knowledgeable and personable.
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The following reviews are more than two years old. They are not included in the overall rating.
53 reviews
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satisfied customer
by big12tourney on 03/14/2015Due to an accident I unexpectively needed to replace all 4 tires. I was not able to shop around for the best deal or specific tire sale to get the best price. After birth asked for a better tire offer I was given a $100 Luther gift card. I… was a tire rebate of $40 was available for the tires but in the end was not available for mine. However without asking a was just given a $40 credit. That was great customer service by Paul. Satisfied customer!Great Service Work
by Erica_A22 on 02/18/2015updated 03/05/2015I've had a lot of trouble with my GM vehicle that I purchased at another dealership in town. They haven't been pleasant to work with, then I found Luther. Your service department has been wonderful to work with. I've had some spendy… ongoing problems, and I hope we are finally to the bottom of them. The service counter and the mechanics have been great to work with.Unfortunate Tire Experience
by GMC_Acadia2015 on 02/17/2015updated 03/05/2015I had an unfortunate tire experience with my new Acadia on a weekend road trip. I contacted Luther early on a busy Monday morning and they got me in right a way. The service dept. fixed my problem and got my vehicle going very quickly.… Thank you.Luther Service
by Steven1449 on 03/04/2015My Service Representative was friendly, courteous, and knowledgeable. My vehicle was finished at the time promised and all requested services had been completed.Luther Family Buick GMC
by Ovander on 02/01/2015updated 02/20/2015We are always impressed with your service! While the work was being done, we were able to talk to a salesman about our next possible purchase or rental. He was very friendly, courteous, and informative. Thanks! Keith and Mary BroadwellAdam at Luther is my go-to guy for buying GM.
by oxbow92 on 02/17/2015Luther had the vehicle we wanted, facilitated our evaluation and moved quickly when we pulled the trigger. Sales support, financing support, accessory installation and delivery/instruction went very smooth.great experience
by hustad53 on 01/28/2015updated 02/09/2015Randy bends over backwards to make sure our car buying experience is fantastic. I love to come to luther for the royal treatment.Luther GMC Service
by biffdotorg on 01/30/2015I dropped in after 5pm with a small issue with the seat on my one week old Sierra. Kevin knew I could leave my truck and he offered to work it in the following day. By 11am, they had fixed the issue. Amazing working with all the guys in… service!Service Visit Review - 1/19/15
by Catta on 01/20/2015The staff the appointment time took the vehicle for service immediately. The staff was prompt efficient, informative, knowledgeable and courteous through the service visit. The vehicle was washed , which it needed, without the wash being… requested. It was a good visit!Luther Family GMC Buick - Fargo
by biffdotorg on 01/20/2015Sales - Wayne is the epitome of good customer relations and has been since Heritage Motors. He listens and responds to any request. It's always great working with him Finance - Mark and Tony dig deep to find the appropriate programs… during deal close. They don't miss a beat during delivery. Service - I was very happy Paul and Robyn followed me (and other GM customers) from Gateway. These guys are #1 in their field. It's always an easy in/out with them. You could not ask for a better first line when dealing with service. Overall you have a great team, and I will keep my business with Luther whenever possible. Even if it is only every three years. Although I will have Wayne on the lookout for my new driver soon, she has a couple years! Thank you!Service
by Goompa on 01/18/2015We have always had a good experience at Luther. Even when something has not been done properly they have taken care of it promptly and with good service.Excellent recall service at Luther Family Buick GMC
by dlpwfnd on 01/10/2015Quick recall service. Friendly and comfortable hospitality while I waited (only about 30 minutes). Thank you, Luther Family Buick GMC.Frustrating Phones
by BGeb on 01/07/2015It took me 25 minutes to finally get to talk to a service adviser, I got hung up on, and cut off and dropped several times, I found later that there was a phone system update at the dealership, but still very frustratingIt's unfortunate to hear that you had a frustrating experience. We strive to provide our guests with excellent customer service and we regret you did not experience that standard of service. I would appreciate the chance to speak with you directly in order to address your concerns and move our dealership in a more positive direction. Please contact me directly with the information provided below. Regards, Tim Ebens- Service Manager 701-356-7100 Tim.ebens@lutherfamilybuickgmc.com
Service
by GaylenV on 01/07/2015Courtesy driver alwyas quick without wait & friendly. Rememebrs from previosu times. Walked in & staff knew what I was there before before I even said my name. Always a great experience. I left one dealer reluctantly mainly because I liked… their service dept so much & bought my new car at Luther, so am happy I have found another good service deptOwner
by DBauske on 12/28/2014updated 01/07/2015This is the second time I've brought my car to your service department within the last few months. Once for necessary repairs and now for an oil change. Both times I have been extremely satisfied with the experience. When you first… enter, the area is neat and clean. The people I spoke with were friendly, courteous and very helpful. The waiting area is comfortable and clean. I have been pleased with the quality of the work. And my car is always cleaned after the work is completed. How great is that! I have recommended, and will continue to recommend, your dealership to others.Upset with Scheduler
by NDHuntingBuddy on 12/19/2014updated 01/05/2015Had bad experience with service scheduler. I explained a check engine light was on and needed to get in for a reading. 2 weeks was her reply. When asked to talk to service manager was put on hold. When brought in pick- up was told may not… be able to read code- really two weeks later of course after many starts code reset. I was very disapointed. They could not find problem and was told all seems good. Guess it self- healed. Thanks Jerry Jondahl. Main complaint is with scheduler.Great Dealership
by arnieadam on 12/30/2014I was pleased with my experience with Randy, my salesman. He was very knowledgeably about the car I was buying and took the time to set up some of the features/apps for me. That saved me a lot of time and stumbling around to figure it out… on my own. Luther Family was very friendly and accommodating.great service
by RobinK78 on 12/21/2014The service here is excellent, however, confusing if you are used to using a smaller mechanic. Also, while I love that my car was washed and front seats vacuumed, since it was only about 10 degrees outside that day my car was also frozen to… the ground when I picked it up. All in all great servuce, very courteous staff and the shuttle ride was nice to be able to use.In need of an oil change
by GwynK on 11/20/2014I needed an oil change and wanted an auto start put in my car and when Paul, service tech, asked what percentage my oil was at, he made special time to do both the oil change and put in the auto start the very next morning. I was very… thankful for his willingness to work my car into his schedule!!Awesome service department
by ozzyanddave on 11/04/2014updated 11/14/2014They wer so nice to fit us in that day. Their schedule was full but they worked us in, gave my husband a ride to work, and the car was all clean and ready to go when promised. Awesome service!Commerical Sales
by BobbyDeem on 10/21/2014updated 11/10/2014I was very impressed with how friendly everyone was. I felt very comfortable there and it was a good experience. I will more than likely buy my next vehicle from them.
About our dealership
Thank you for the fantastic review! We greatly appreciate your kind words about our sales team at Luther Family Buick GMC. We're thrilled to hear that you found them knowledgeable and personable. We look forward to seeing you again and hope you enjoy your vehicle! Sincerely, Nathan Loose | nathan.loose@lutherfamilybuickgmc.com | 701.356.7100
by Luther Family Buick GMC on 03/27/2025