Luther Family Buick GMC
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Dealership Service Review
service Rating
Upset with Scheduler
Written byon 12/19/2014
updated 01/05/2015
Had bad experience with service scheduler. I explained a check engine light was on and needed to get in for a reading. 2 weeks was her reply. When asked to talk to service manager was put on hold. When brought in pick- up was told may not be able to read code- really two weeks later of course after many starts code reset. I was very disapointed. They could not find problem and was told all seems good. Guess it self- healed. Thanks Jerry Jondahl. Main complaint is with scheduler.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable