Luther Family Buick GMC
Customer Reviews of Luther Family Buick GMC
Overall ok
byon 12/28/2023
Jordan was great, but unfortunately due to a schedule conflict was bounced to another rep who was not very helpful, but then the third one was eventually helpful and the finally back to the start for the final sale. So I would say inconsistent in helpfulness and knowledge in options, quality control of total Experience was pretty low. Bought car but it was not fully cleaned, so wouldn’t say it was a bad experience just don’t think it was great. Looked like the cleaning job was rushed, and just the level of care seemed average.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
Overall ok
byon 12/28/2023
Jordan was great, but unfortunately due to a schedule conflict was bounced to another rep who was not very helpful, but then the third one was eventually helpful and the finally back to the start for the final sale. So I would say inconsistent in helpfulness and knowledge in options, quality control of total Experience was pretty low. Bought car but it was not fully cleaned, so wouldn’t say it was a bad experience just don’t think it was great. Looked like the cleaning job was rushed, and just the level of care seemed average.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
1 Comments
Service work
byon 05/10/2023
good job good at informing one of issues
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent Service
byon 04/06/2017
I truly enjoyed my buying experience, Rodney Tyson went above and beyond to meet my needs! You had the best pricing in the area!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Awesome experience
byon 07/16/2016
Overall it was a pleasant experience. Our salesman, Adam Heili was great to work with and helped a great deal with any questions that we had. I bought a truck in 2003 new from then Luther Selland and had a great experience then as well. I would definitely buy from Luther family in the future. The new Sierra I purchased is an awesome truck and something that I have wanted for some time. Thanks again to the crew at Luther family GMC for a great buying experience!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
CPO & Regular warranty checking...
byon 07/01/2016
They checked into my CPO Warranty, & the initial Buick factory wty. Turned out, I had 1 more free oil-change left!! Nice staff...that would take the time to check/verify that!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent service.
byon 12/15/2015
Kevin was wonderful in helping me get the car in and available when I came back from vacation. Always impressed with the cleanliness of the facility. Staff is always pleasant.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent Service
byon 12/15/2015
Thank you Luther Family GMC for providing excellent service. Everything from making the appointment for my recall service to completion of the service was a breeze. Kevin was my main contact and as always, he is very professional and customer oriented.,Thank you Luther Family GMC for providing excellent service. Everything from making the appointment for my recall service to completion of the service was a breeze. Kevin was my main contact and as always, he is very professional and customer oriented.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Experience
byon 10/15/2015
Everyone was very friendly, and Rod Tyson did an excellent job of explaining all the features that are in my new vehicle. I felt like I didn't have to rush home so I could read the owners manual!! He also mentioned right away about the CostCo program that just started and suggested that I upgrade my card so I was able to get in on the larger offer from them.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Service Done Right
byon 10/02/2015
Robb Reierson kept me very informed during the entire service event, which included a number of parts being replaced or repaired. He conveyed everything in lay person terms, which made me feel at ease and feeling very good about the work being done. Very professional.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Service
byon 07/17/2015
Although I waited a little longer than expected, I was kept in the loop with everything that was going on. Great customer service and friendly staff.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Cool again!!!
byon 07/16/2015
In the spring my a/c wasn't cooling much so I brought it in and they couldn't find where it was leaking so they recharged it and put a color in with it. When I brought it yesterday, again it wasn't cooling and I could hear an air leaking sound. They found a hose that was leaking and had it repaired more quickly than the time they had estimated. Kevin is a great service advisor! Everything seems to run very efficiently in the service department.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent service!!
byon 07/11/2015
I just scheduled an oil change and a tire rotation, and they also did a lube job and washed the vehicle for no extra charge. They also performed a complete diagnostic and provided me with a list of recommended repairs. Even waiting is pleasant, due to the fully-equipped guest lounge with coffee, popcorn, three TVs, and ample seating. A great experience.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent Service
byon 06/29/2015
I brought my truck in for a recall and it got done vey quickly. Rob Reierson even found a TSB on the transmission that he did while it was in there. I am very happy with the service I receive from Luther GMC
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Super Service
byon 05/26/2015
Luther service dept. continues to overwhelm me by their desire to help and assist customer needs, as they provided service to me far above anything I have ever dreamed of. Rob Reierson leads the effort of his team to supply the customer with service beyond what a customer ever thinks possible. Keep up the GREAT work and I hope Luther management appreciates what Rob and his team does to foster better customer satisfaction. I know other car dealers in the area can't compare to Luthers Buick GMC Service dept. ... Thanks for Everything!!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Purge valve needed to be replaced
byon 04/07/2015
I was able to get in at my appointed time. The problem was found quickly and I was told what repair/part was needed and how much it would be. I told them to go ahead and fix it! It didn't take long and they even washed my car! Awesome... thanks! I have auto start again and the warning light is gone!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Awesome customer service!
byon 04/04/2015
I've always been nervous about buying a car, but Leland and the whole crew at Luther's made my purchase smooth, fast, and painless! Leland was great to work with and went above and beyond to serve me.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Excellent Work!
byon 03/27/2015
I brought my truck in for a TSB right away in the morning. Rob introduced me to the service tech Derek that would be working on my truck. My appointment was for 9:30 and that's about when Rob called to tell me it was finished. They even washed the exterior before I picked it up. I am very happy how Rob listened to my concerns and was willing to do the TSB without any issues, many dealers just don't want to go through the hassle.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Owner
byon 03/25/2015
had an oil change and had my front end inspected for noise. I am very satisfied with the work done.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
satisfied customer
byon 03/14/2015
Due to an accident I unexpectively needed to replace all 4 tires. I was not able to shop around for the best deal or specific tire sale to get the best price. After birth asked for a better tire offer I was given a $100 Luther gift card. I was a tire rebate of $40 was available for the tires but in the end was not available for mine. However without asking a was just given a $40 credit. That was great customer service by Paul. Satisfied customer!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Detailing
byon 03/12/2015
Hello My overall experience was good. I did notice that there were spots overlooked on the inside of my vehicle when the detailing was performed. I was disappointed by that. The rubber floor mats could have been cleaner too.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
Luther Service
byon 03/04/2015
My Service Representative was friendly, courteous, and knowledgeable. My vehicle was finished at the time promised and all requested services had been completed.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments