Luther Family Buick GMC
Back to Service Reviews
Dealership Service Review
service Rating
Frustrating Phones
Written byon 01/07/2015
It took me 25 minutes to finally get to talk to a service adviser, I got hung up on, and cut off and dropped several times, I found later that there was a phone system update at the dealership, but still very frustrating
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Showing 1 comment
Sort by:
lutherfamily on 01/09/2015
Dealer Response
It's unfortunate to hear that you had a frustrating experience. We strive to provide our guests with excellent customer service and we regret you did not experience that standard of service. I would appreciate the chance to speak with you directly in order to address your concerns and move our dealership in a more positive direction. Please contact me directly with the information provided below.
Regards,
Tim Ebens- Service Manager
701-356-7100
Tim.ebens@lutherfamilybuickgmc.com
Report