Luther Family Buick GMC
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Customer Reviews of Luther Family Buick GMC
Review type:
Excellent experience
by Bradley on 03/26/2025
Great dealership to work with. Sales team excellent, they are knowledgeable and personable.
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Excellent experience
by Bradley on 03/26/2025Great dealership to work with. Sales team excellent, they are knowledgeable and personable.Thank you for the fantastic review! We greatly appreciate your kind words about our sales team at Luther Family Buick GMC. We're thrilled to hear that you found them knowledgeable and personable. We look forward to seeing you again and hope you enjoy your vehicle! Sincerely, Nathan Loose | nathan.loose@lutherfamilybuickgmc.com | 701.356.7100
Parts and Services Dept. review
by Thumbs up on 06/07/2024Great people {Paul, Robin and others) to work with Helpful, friendly, willing to go out of their way to explain the problem and to accommodate -providing me with a vehicle during the duration I don't know of many workplaces that are this… willing to provide assistanceThank you for your kind words and positive review! We are thrilled to hear that Paul, Robin, and the rest of the team provided you with exceptional service. We always strive to go above and beyond for our customers and it's great to know that you felt well taken care of. If you ever need anything in the future, please don't hesitate to reach out. We look forward to serving you again at Luther Family Buick GMC! Sincerely, Nathan Loose | nathan.loose@lutherfamilybuickgmc.com | 701.356.7100
Overall ok
by Usedbuick on 12/28/2023Jordan was great, but unfortunately due to a schedule conflict was bounced to another rep who was not very helpful, but then the third one was eventually helpful and the finally back to the start for the final sale. So I would say… inconsistent in helpfulness and knowledge in options, quality control of total Experience was pretty low. Bought car but it was not fully cleaned, so wouldn’t say it was a bad experience just don’t think it was great. Looked like the cleaning job was rushed, and just the level of care seemed average.Thank you for taking the time to provide this feedback, Usedbuick. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Nathan Loose | nathan.loose@lutherfamilybuickgmc.com | 701.356.7100
The following reviews are more than two years old. They are not included in the overall rating.
53 reviews
Service work
by Hackman on 05/10/2023good job good at informing one of issuesHackman, we strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don’t hesitate to reach out to us for anything else. Thank you for choosing Luther Family Buick GMC's Service Department. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100
Excellent Service
by Julierenae on 04/06/2017I truly enjoyed my buying experience, Rodney Tyson went above and beyond to meet my needs! You had the best pricing in the area!Awesome experience
by Ross_Rolling on 07/16/2016Overall it was a pleasant experience. Our salesman, Adam Heili was great to work with and helped a great deal with any questions that we had. I bought a truck in 2003 new from then Luther Selland and had a great experience then as well. I… would definitely buy from Luther family in the future. The new Sierra I purchased is an awesome truck and something that I have wanted for some time. Thanks again to the crew at Luther family GMC for a great buying experience!CPO & Regular warranty checking...
by Faron79 on 07/01/2016They checked into my CPO Warranty, & the initial Buick factory wty. Turned out, I had 1 more free oil-change left!! Nice staff...that would take the time to check/verify that!Excellent service.
by DebH_437 on 12/15/2015updated 01/07/2016Kevin was wonderful in helping me get the car in and available when I came back from vacation. Always impressed with the cleanliness of the facility. Staff is always pleasant.Excellent Service
by CathyG_Acadia on 12/15/2015Thank you Luther Family GMC for providing excellent service. Everything from making the appointment for my recall service to completion of the service was a breeze. Kevin was my main contact and as always, he is very professional and… customer oriented.,Thank you Luther Family GMC for providing excellent service. Everything from making the appointment for my recall service to completion of the service was a breeze. Kevin was my main contact and as always, he is very professional and customer oriented.Service Done Right
by rwagendo on 10/02/2015updated 11/06/2015Robb Reierson kept me very informed during the entire service event, which included a number of parts being replaced or repaired. He conveyed everything in lay person terms, which made me feel at ease and feeling very good about the work… being done. Very professional.Great Experience
by Kathy_2015 on 10/15/2015Everyone was very friendly, and Rod Tyson did an excellent job of explaining all the features that are in my new vehicle. I felt like I didn't have to rush home so I could read the owners manual!! He also mentioned right away about the… CostCo program that just started and suggested that I upgrade my card so I was able to get in on the larger offer from them.Great Service
by KristaaJ on 07/17/2015updated 07/25/2015Although I waited a little longer than expected, I was kept in the loop with everything that was going on. Great customer service and friendly staff.Cool again!!!
by BettyGrand on 07/16/2015In the spring my a/c wasn't cooling much so I brought it in and they couldn't find where it was leaking so they recharged it and put a color in with it. When I brought it yesterday, again it wasn't cooling and I could hear an air leaking… sound. They found a hose that was leaking and had it repaired more quickly than the time they had estimated. Kevin is a great service advisor! Everything seems to run very efficiently in the service department.Excellent service!!
by NavyChief24 on 07/11/2015I just scheduled an oil change and a tire rotation, and they also did a lube job and washed the vehicle for no extra charge. They also performed a complete diagnostic and provided me with a list of recommended repairs. Even waiting is… pleasant, due to the fully-equipped guest lounge with coffee, popcorn, three TVs, and ample seating. A great experience.Excellent Service
by wurgs on 06/29/2015I brought my truck in for a recall and it got done vey quickly. Rob Reierson even found a TSB on the transmission that he did while it was in there. I am very happy with the service I receive from Luther GMCSuper Service
by The_PUNK on 05/26/2015Luther service dept. continues to overwhelm me by their desire to help and assist customer needs, as they provided service to me far above anything I have ever dreamed of. Rob Reierson leads the effort of his team to supply the customer… with service beyond what a customer ever thinks possible. Keep up the GREAT work and I hope Luther management appreciates what Rob and his team does to foster better customer satisfaction. I know other car dealers in the area can't compare to Luthers Buick GMC Service dept. ... Thanks for Everything!!!Purge valve needed to be replaced
by Poptart97 on 04/07/2015updated 04/19/2015I was able to get in at my appointed time. The problem was found quickly and I was told what repair/part was needed and how much it would be. I told them to go ahead and fix it! It didn't take long and they even washed my car!… Awesome... thanks! I have auto start again and the warning light is gone!Awesome customer service!
by Lorelee on 04/04/2015updated 04/09/2015I've always been nervous about buying a car, but Leland and the whole crew at Luther's made my purchase smooth, fast, and painless! Leland was great to work with and went above and beyond to serve me.Owner
by Joel1625 on 03/25/2015updated 04/04/2015had an oil change and had my front end inspected for noise. I am very satisfied with the work done.Detailing
by Paula_O on 03/12/2015updated 03/29/2015Hello My overall experience was good. I did notice that there were spots overlooked on the inside of my vehicle when the detailing was performed. I was disappointed by that. The rubber floor mats could have been cleaner too.Thank you Paula for sharing your experience with us. We work hard to make sure our guests have a wonderful experience and apologize if some aspects of your prior visit with us have not been up to your expectations. Tim Ebens, Service Manager, 701-356-7100, Tim.ebens@lutherfamilybuickgmc.com
Excellent Work!
by wurgs on 03/27/2015I brought my truck in for a TSB right away in the morning. Rob introduced me to the service tech Derek that would be working on my truck. My appointment was for 9:30 and that's about when Rob called to tell me it was finished. They even… washed the exterior before I picked it up. I am very happy how Rob listened to my concerns and was willing to do the TSB without any issues, many dealers just don't want to go through the hassle.
About our dealership
Thank you for the fantastic review! We greatly appreciate your kind words about our sales team at Luther Family Buick GMC. We're thrilled to hear that you found them knowledgeable and personable. We look forward to seeing you again and hope you enjoy your vehicle! Sincerely, Nathan Loose | nathan.loose@lutherfamilybuickgmc.com | 701.356.7100
by Luther Family Buick GMC on 03/27/2025