Flow Subaru of Winston-Salem
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Customer Reviews of Flow Subaru of Winston-Salem
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2 service reviews
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Routine maintenance for Subaru Forester
by Gator man on 01/09/2024It was very easy to get an appointment at a time that was convenient to us. The service was completed in the time that was promised. The requested service was preformed and additional service was recommended. Everything was explained… clearly and in an understandable way.Service on Subaru
by LGreeson on 09/12/2023The oil change and service performed on my Subaru Crosstrek was done in a timely fashion.Thank you for your kind words! We're glad to have met your expectations. We would love to hear more about your experience in our official survey. Your feedback will guide us in continuing to provide exceptional service. We appreciate your time and trust in us!
The following reviews are more than two years old. They are not included in the overall rating.
10 service reviews
Warranty response
by MG retired on 01/30/2023I had a tire replaced under warranty due to road hazard (pot hole on Jonestown Rd) It was handled with professional efficiency as usual for Flow in my experience.Your review just made our day! We strive to provide the best possible service for our guests, and we’re so glad you had a positive experience. Thanks for your amazing feedback!
Service a Breeze
by dgrolfe on 03/09/2022Pretty straightforward. Took my 2019 Subaru Crosstrek in for 12k service which was, by the calendar, way overdue, as the pandemic and family illness have severely curtailed my driving. The dealership extended my warranty period to… accommodate my situation, which I appreciated. I waited in their lobby as the service was performed, which took no more than the promised time. An employee even brought me a fresh brownie. Everyone I encountered was pleasant and professional, turning a long-deferred chore into a breeze.Dgrolfe, you don't know how much your fantastic feedback means to us here at Flow Automotive Companies! It's our pleasure to provide the best possible service to our guests, and we're glad that this commitment was reflected in your visit. We look forward to the next time we're able to serve you again. Have a wonderful day! Cassidy, Flow Team Member
Subaru Flow Service
by Dunkelberg on 05/16/2020Great service and they were professional as well as friendly.Subaru Car Service
by Barbara B on 09/04/2018I was greeted right away; the service representative was very nice and thorough. He explained everything when my car was ready - I had no problems or concerns with any of the work that was done.Horrible experience
by Dissappointed on 04/11/2018I bought a new 2017 Impreza from Flow. Had two engine rebuilds before car had 13,000 miles. Car is using 1.5 quarts of oil every 1000 miles. Dealership is incompetent and does not support the customer. Dealership also cheated on both oil… consumption tests by overfilling crankcase with oil. Put 6 quarts in an engine specified as taking 4.7 quarts. Gold plus extended warranty is worthless.Go Flow Subaru
by Reetzsan on 09/23/2017The best experience I have ever had when it comes to car maintenance ! Friendly, honest, and quality work! The Service Manager (Jay) is knowledgeable , and more than accommodating . Each person is treated like family!Cost sharing
by bmgordon on 06/16/2017updated 06/29/2017My car is old and has a lot of rust underneath. When they replaced my wheel bearing there was collateral damage and they only charged me 50% labor on the 2nd repair.adjusting Isight
by joeledwards on 07/09/2016I did not ask for a quote before the work was done. They were very friendly. scheduled appointment according to my schedule. provided transportation as needed. very timely. reviewed work done on completion. very pleased with work and… service.Perfect Service
by Dray722 on 06/28/2016This was my first 6000 mile service that was performed. I called and made appointment, walked in and within an hour, it was done including state inspection.. Then washed and vacuumed as a bonus. Couldn't ask for better service.Best car services and customer service EVER
by jfdippold on 06/19/2016So there I was (true story), driving my 8-month-old pregnant wife and Labrador across the country to our new home to start a new job. Sunday afternoon our 2011 Outback thrashed in death woes and came to a halt outside Winston-Salem, a place… I’d never even heard of let alone been before. A tow truck dropped us off at Flow Subaru and I arrived stressed and anxious first thing Monday morning hoping their service department could fit me in their busy schedule. Shane greeted me, saw my concern and heard my story, and next thing I knew the head mechanic (Dave) popped in early to take a quick look. A long story follows from here, but all that needs to be said in this forum is that I have never had such an outstanding customer service experience with a car. Shane is “the man” and took excellent care of us, and many months later our Subaru (which was not in good shape) still runs like a champion, a testament to the mechanics at Flow (who, as it turns out, have a remarkable reputation in the Subaru world). I would not hesitate to return with any concerns, and when it’s time to upgrade cars, I will make the 3-hour trip to visit them. –Jonathan D., Goldsboro, NC
Subaru Outback
Subaru Crosstrek
Subaru Forester
Honda Civic
About our dealership
Thank you for your kind words! We truly appreciate your positive feedback and are delighted to have provided a satisfactory experience. Your support means a lot to us. If there's anything else we can assist you with, please don't hesitate to reach out.
by Cassidy Stewart on 01/29/2024