Flow Subaru of Winston-Salem

So there I was (true story), driving my 8-month-old pregnant wife and Labrador across the country to our new home to start a new job. Sunday afternoon our 2011 Outback thrashed in death woes and came to a halt outside Winston-Salem, a place I’d never even heard of let alone been before. A tow truck dropped us off at Flow Subaru and I arrived stressed and anxious first thing Monday morning hoping their service department could fit me in their busy schedule. Shane greeted me, saw my concern and heard my story, and next thing I knew the head mechanic (Dave) popped in early to take a quick look. A long story follows from here, but all that needs to be said in this forum is that I have never had such an outstanding customer service experience with a car. Shane is “the man” and took excellent care of us, and many months later our Subaru (which was not in good shape) still runs like a champion, a testament to the mechanics at Flow (who, as it turns out, have a remarkable reputation in the Subaru world). I would not hesitate to return with any concerns, and when it’s time to upgrade cars, I will make the 3-hour trip to visit them. –Jonathan D., Goldsboro, NC