Customer Reviews of Johnson Lexus of Raleigh
Review type:
Bought a Mach 1!
by Matt George on 03/25/2025
What a great experience buying my Mach 1 from Johnson Lexus! Professionalism from beginning to end, everyone who helped me made it an easy and pleasant process… especially thank you Eb for the pics and videos, really reassuring me that I… was getting a wonderful deal while buying from out of state. Cheers!
147 reviews
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Awesome dealership to work with!
by Tundrachick on 03/21/2019Outstanding customer service I purchased a pre owned Jeep from EB. From beginning to end took less than 3 hours! Super impressed with this salesman, service, and dealership all around! Financing management was amazing as well! Will… definitely be keeping up with their inventory to be a returning customer!Great Experience
by ncbysea2014 on 03/17/2019Recently purchased a vehicle from Johnson Lexus. Had the pleasure of working with Eb Udofia. He did a great job of answering all of my questions, addressing my concerns, and providing a no-pressure buying experience.Thank you for your review. We appreciate the opportunity to assist you.
Great dealership!
by firefighterc on 02/16/2019Emailed Sergio on Wednesday inquiring about a 2018 Dodge Charger Scat Pack and on Thursday I drove it off the lot! The employees at Johnson Lexus of Raleigh made this experience so much better! They are friends and answered any question I… asked with promptness! I recommend to anyone! Thanks Sergio, Megan and Jennifer for all your help!Used Car Purchase
by JDHold94 on 02/09/2019Worked with Mr. Jay Dyer on the purchase of our second used MINI. My wife and I highly recommend going through this dealership, and especially workin with Jay if you are getting a used car. They will obvious try to upsell their cars, but… they are a whole lot less pushy than other dealers I've worked with, with that being said, they want your business and will actually negotiate price with you. Also, every employee I've interacted with have been warm and inviting and truly seem to want the customer to have the best car buying (and maintenance) experience possible.Great experience thanks to Eb Udofia
by David_J on 12/01/2018Eb Udofia was very helpful and professional. He gave me a realistic estimate of how long I would need to be at the dealership and kept me updated throughout the processThank you for taking the time to share your great experience with Eb and the Johnson Lexus of Raleigh team!
Purchase a CPO vehicle.
by Kmallard on 10/01/2018This was our third purchase from Johnson Lexus. The service goes above and beyond. Thats what will keep us coming back and recommending them to others.Thank you for continuing to choose Johnson Lexus of Raleigh!
Outstanding Purchase Experience
by Bestill on 09/21/2018Purchased a used vehicle. Best car buying experience in 25 years! Sergio was fantastic. Very patient as I shopped around Great communication throughout the entire purchase process. Checkout took just over an hour. Final sale price matched… the quote exactly. No surprises!Amazing car buying experience!
by JABRANK2 on 07/22/2018To be honest I was not expecting my car buyer experience to be pleasant at all. Before I visited this dealership, I was dreading the same kind of high pressure tactics I had previously experienced. Eb was honest, upfront and patient… throughout the process. Never once did I feel pressured. He gave me time to consider the options, explained everything in good detail and got me in touch with the right people when he couldn't. I would give Eb and Johnson Lexus of Raleigh two thumbs up! Thanks for making my car buying experience a pleasant one!Thank you for your wonderful review!
Great buying experience!
by MelanieM on 05/26/2018I went in on a rainy Saturday with a newly fractured elbow and my 8 year old in tow. We were there for most of the day, but Eb and his team were friendly and accommodating and we left happy in our new to us vehicle.Best purchase experience ever
by ReddixIS350C on 05/21/2018Eb Udofia made my purchase of the IS 350C a joyful experience. Typically, joy and car purchase seem not in alignment. Eb brought the two together and it was a win win experience. My car is rare because it is no longer made but remarkably Eb… found it in pristine condition within 24 hours and I was driving with the top down in 5 or less days. If you want a quality product and excellent salesmanship then see Eb Udofia at Johnson Lexus of Raleigh on Capital Blvd. The Lexus experience doesnt in with the sell. The finance manager ties the bow on the experience. Richard Amadin worked with me to get the exact payment I requested while stay within the purchase price range I specified. It was simple. I received a call saying, Mr. Reddix your car is ready at the price and payment you requested. Please come in and sign the paperwork.. The initial work was done via electronic application. This is how financing should work stress free.Thank you for sharing your great experience! We hope you are continuing to enjoy your IS!
PLEASE READ THIS- BEWARE OF BROKEN PROMISES BY GM ON DOWN TO SERVICE REP
by Automobile1 on 04/11/2018If I had to rate this dealership based on service received from the GM, Roger Yui, and their service dept., they'd receive an F. I purchased two extended warranties, 1 for mechanical issues & another for wear & tear protection. Extremely… minor issue with tire pressure sensor that needed replacing. Service dept. insisted that I didn't have a warranty. I had warranty docs & the bill of sale at home. I sent an email explaining what had taken place. Several days later I receive a call apologizing for the bad information that was given. Last week, I noticed a tiny tear in the leather. Called to schedule an appointment & I specifically mentioned my other warranty. Received a call back a day or two later advising me when to come in to have the repair taken care of. While on the phone, the Lexus rep even offered a complementary car wash after the repair was completed. Took a vacation day, only to get the runaround AGAIN. Arrived at 7:30, they had no clue about this warranty either. Once they realize that I had a warranty, they advise me that I needed to call the claims dept. Did the Lexus rep not know this before calling & scheduling an appointment for repair? A 32 mile trip for nothing. They did take pictures of the tear. But, later that day, I was asked if I could make another 32 mile round trip to the dealership because the pictures that the associate took were all close ups and they needed one further back. I declined. If I had to do it all over again, I would decline the warranties or purchase them elsewhere, simply because of the poor service that seems to be the norm in the service dept. Different answers from different people in that one department. Getting up at 5:30, wasting gas, mileage on the automobile equal a wasted vacation day. Part ii of this story gets worse!!! I have to take the pictures because the service rep took pictures that couldn't be accepted. All this service rep needed to do was to send my pics & an estimate for the repairs to the claims dept. It is now 4/9/18 & the service rep realizes that the forgot to send the estimate along with the pics. He calls me & pretends that the claims dept is running behind. I was smart enough to call the claims dept. The rep told me the truth. Jonathan forgot to send the estimate. I called him back & confronted him about his lie. There was nothing he could say. He calls me 3 more times to tell me that they would have someone come out to my job on 4/10/18 to make the repairs. He said the gm of the dealership and the head of the service dept. Approved this. I said okay. Guess what happened? No one showed. Jonathan calls back on 4/10 to say that the 1/2" tear requires my automobile to be brought in for a 3 day repair. I asked why they continued to give me the runaround & make up these lies. I had emailed the gm on 4/5 & left him 2 voicemail messages. I made it clear to roger yui that if he didn't call me about this matter today then i was filing a complaint. He finally calls back & tells me to contact the head of the service dept., rick, & to tell him that he (the gm) had directed me to call him to schedule me an appointment for tomorrow morning that they would pay for. I did exactly what the gm, roger yui, told me to do. Do you think that put any fire under rick's behind. No. Do you think i ever received a return call to schedule my appointment for 4/11? No! 7:30 pm, i text the gm & show him a picture of the phone record as proof that i had followed his instructions. He calls back & says he is sorry & talks about rick. Then he says for me to try asking for someone else tomorrow? You are the gm!!! How about you get off your lazy behind & address these issues with your complacent staff!!! No. I refuse to go through this any longer. You took my money, but you nor your staff know how to do anything! All of this for the tiny tear shown in the photo below. Let me take my automobile to another dealership, you all need to cover the cost, & then refund the price of my warranty!Thank you for reaching out. We understand that you are working with our General Manager, Roger Yiu, to reach a resolution. He will continue to be your best contact for any concerns. Thank you.
Great car buying experience
by ccj6770 on 04/02/2018Eb Udofia did a fabulous job helping us with our purchase. He was extremely responsive and professional. We would definitely choose to work with him again.Thank you for sharing your great experience!
Eb@Johnsons Lexus
by Debalbert1 on 02/25/2018I recently purchased a 2017 Lexus 350 with Eb as my salesperson. He was very courteous and professional. He more than welcome exceeded our expectations. He went above and beyond to ensure all of our needs were met and that we were… pleased with our vehicle. I would recommend him to anyone who is interested in purchased a Lexus from this dealership.We appreciate your recommendation.
Great deal and experience
by azieglerdvm on 01/25/2018Eb Udofia was a great and attentive sales associate. They really worked hard to make my used truck purchase go smoothly- I got a great deal on my dream truck and put a lot of personal touches into the deal. They continued to take care of me… even I took my truck home. I highly recommend Johnson Lexus for buying a used vehicle.I love my NX 200T
by shaunda200 on 01/21/2018Johnson Lexus IS great! EB assisted me & he was awesome! Very helpful & not too pushy! He answered any & all questions! I couldn't have made a better choice! You will love their customer service! Check them out!!!Thank you, Shaunda! Enjoy your NX 200t.
Love my Lexus!
by DeesDreamCar1 on 01/07/2018I love my Lexus ES350!! My sales agent Eb Udofia was awesome! He was persistent in finding me my first Lexus. We started in Sept. 2017 and I purchased on December 30th! I am very picky and have certain taste. This car has all the… bells, whistles and more!! Thank you Eb!Welcome to the Johnson Lexus of Raleigh family! We are glad that Eb and the Johnson Lexus team were able to help you find your perfect car.
Great experience
by amurphy595 on 12/11/2017My husband and I were looking for our first Lexus (used) and Sergio Escarcega greeted us out in the snow. He was welcoming and showed us 3 vehicles that fit what we were looking for. He took a lot of time explaining all of the options and… was very knowledgeable. The Lexus we bought was offered at a very good price with many complimentary services. There was no high pressure and all of the staff were very helpful. Not only did we get the car we wanted, but we left looking forward to having our car serviced at this dealership. This was the best car buying experience we have ever had.Welcome to the Johnson Lexus of Raleigh family! Thank you for taking the time to write a review about your great experience.
Excellent Service
by lexusmannc on 09/22/2017Johnson Lexus always provides us with excellent service. The staff are very professional and courteous, and the car gets washed before being returned.Thank you for telling us about your great Service experiences!
Ian Thompson - Top Sales Adviser
by LexusMan on 09/22/2017Just purchased our 2nd Lexus from Ian Thompson - Master Certified Sales Adviser at Johnson Lexus in Raleigh. Ian is very professional and a pleasure to work with. Highly recommend him!Thank you for continuing to choose Johnson Lexus of Raleigh. We appreciate your recommendation!
Great Experience at Johnson Lexus
by TVaughan23 on 07/23/2017Eb Udofia helped us with the purchase of my used car from Johnson Lexus. What a great experience! Eb was friendly, did not pressure and went above and beyond in making what is usually a frustrating experience a very pleasant one. Eb… followed up after the transaction to make sure the peck in my windshield was fixed as agreed upon in the contract. Shout out to Thomas as well for his assistance in the negotiation process. I highly recommend Eb for your next automobile purchase!Thank you for taking the time to tell us about your great experience!
Great experience with Mr. Eb Udofia
by lucien95 on 07/04/2017Mr. Udofia provided an excellent experience during the sales process. Very friendly and treated me like family while I was there. He did not pressure me and was very respectful during the entire transaction. I appreciate the fact that he… used convenient methods of communication through texts and emails. Great salesman, I would definitely recommend you go see Mr. Eb Udofia if you want a superior car buying experience.Thank you for telling us about your great experience with, Eb! We appreciate your recommendation.
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About our dealership
Our passion is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Lexus. Whether you come in for a new or pre-owned Lexus, to have your vehicle serviced or to arrange financing, we are committed to providing a Lexus experience that keeps you coming back.
What sets us apart
With amenities like complimentary car washes, free valet parking around the Triangle, and guaranteed Lexus loaner vehicles for use during qualified service appointments, the purchase is really just the beginning.
Amenities
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Customer Lounge Area
Languages Spoken (3)
- English
- Chinese
- Spanish
Thank you for choosing Johnson Lexus of Raleigh. We hope you are continuing to enjoy your Jeep!
by johnson_auto on 03/29/2019