Customer Reviews of Johnson Lexus of Raleigh
Review type:
Awesome Experience!
by Tracy on 06/09/2025
Purchasing my 2022 Lexus NX350 from this dealership was a great decision. Eb was the best salesperson I’ve ever worked with. He made the buying process less intimidating!
148 reviews
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Great experience with Mr. Eb Udofia
by lucien95 on 07/04/2017Mr. Udofia provided an excellent experience during the sales process. Very friendly and treated me like family while I was there. He did not pressure me and was very respectful during the entire transaction. I appreciate the fact that he… used convenient methods of communication through texts and emails. Great salesman, I would definitely recommend you go see Mr. Eb Udofia if you want a superior car buying experience.Disappointed
by rwcjr815 on 06/03/2017I own 2 Lexus cars that I purchased from Johnson. My 2004 ES was scratched on the trunk after their "famous" free car wash. Did not want to argue with their service person any more after trying to establish blame (I am very meticulous… about hand washing and wiping my garage kept cars). I stopped going there for 10 years because of that. I recently bought a new ES instead of the Toyota Avalon because it was a few dollars more but had some extra amenities. I brought it in for the 5000 mile service and the last thing I said to their service guy Markey was to tell the technician to be careful of the alloy wheels. I got home later that day with the car and noticed they had gouged 3 wheels with the impact wrench. I did not want to drive back, so I touched them up with some touch up paint. Looks fair but does not match. I figured I would eventually forget about it. Two days later I received a followup email survey. Well I gave them both barrels-"you would think you would take better care of a customer's $45,000 car". They responded by saying send pictures. I responded that I would live with the mismatched touch up and arrange to have service done elsewhere (Leith Toyota will service at a lesser cost) on both of my Lexus cars. A couple of days later, Markey called and left a message that they have a guy who can match the paint and fix wheels. Called him back and left a message to call because I wanted to get the matching paint so I can fix the damage. Going on 2 weeks now and no response. I am done with Johnson.Keep Coming Back
by Jimi7411 on 05/29/2017Lexus quality is unmatched by the competition. Worked with Gavin for the fourth time. He continually meets my auto needs at a reasonable price. The dealership is top notch in appearance and service. Highly recommend Gavin and Johnson… Lexus of RaleighThank you! We appreciate your recommendation!
Love my new GS 350
by Tarhole23 on 05/18/2017What a great buying experience! Everyone went out of their way to make sure we had an enjoyable buying experience. Eb was wonderful!Thank you for telling us about your great experience!
Great experience
by luvmycar17 on 04/14/2017I was very impressed with the team at Johnson Lexus. They are friendly, responsive and totally focused on customer satisfaction. The buying process was relaxed and I not pushy at all. Their followup has been excellent as well. I am… definitely a repeat customer!Thank you for your review! We look forward to seeing you again!
Excellent Dealership
by JMCNAIR on 04/11/2017Excellent experience! This dealership is professional & friendly. Great teamwork, they really take care of the Guests. Eb Udofia, Todd Eyl and Jimmie Coleman Thanks Alot for helping me!!Thank you for telling us about your great experience with our team!
Great customer service
by Hannah1109 on 12/29/2016updated 01/04/2017I highly recommend my salesman Jon Choi. He is very friendly, and went above and beyond to help me find a right car! Thank you for all your help and hard work!!We appreciate your recommendation, Hannah!
Great car buying experience
by Workingmom on 12/22/2016I am a busy working mom who has been looking for a car for a couple of months. This dealership was the most helpful of all the ones I visited. The car price was great, as was the condition of the car. They made the process super smooth and… quick. Eb was great to work with. Very accommodating, efficient, and struck the perfect balance of following-up, but not being too persistent like some dealerships can be. Such a good experience I would definitely go back when it comes time to buy another car.Thank you for choosing us! We look forward to seeing you again!
Great Customer Service
by PearlLexus on 12/14/2016From the very first moments that I stepped out of my previous vehicle to the time that I pulled off the lot with my oh so lovely Lexus the customer service offered was excellent. Thanks to Sergio and April my Lexus buying experience was one… to remember. They were so patient with my husband and I and didn't try to pressure us into buying just any vehicle.Welcome to the Johnson Lexus of Raleigh family! We appreciate your review!
Couldn't have been a better buying experience
by Subaru4Us on 11/29/2016A16 yr old Outback blew a head gasket which meant we needed to get a replacement car in just 3 days. The combination of our dealer rep, Eb Udofia (who was exceptionally polite, friendly & helpful) and USAA's car buying service allowed us to… find exactly the car we were looking for at a truly great price in just 2 days. Eb was as flexible as we could have hoped for and went the extra mile to make sure we were comfortable with the process and was able to answer all our questions & concerns. We would definitely work with him again with no hesitation. Despite getting a used Subaru through a new Lexus dealership, we were still given the full Lexus experience, which was both relaxing & pleasant. Great guy. Great dealership. Great working policies. Superlative buying experience. Highly recommended.Thank you for your review! Enjoy your Subaru!
My First Lexus
by teesir22 on 11/28/2016Johnson Lexus is a pleasure to deal with! From Jon Choi (Sales) who is very accommodating and funny. to Ovi Trent, the Sales Manager, who is very respectful and nice to talk to as well. Wes Diederich, the Finance and Insurance Manager is… a pleasure to deal with. Travis Orwig, Lexus Delivery Specialist, was able to explain all the great technology features of the new RC. Overall, this dealership is a HANDS DOWN pleasurable group of people!Thank you for taking the time to tell us about your great experience with our Johnson Lexus team!
Nice Experience
by 4paulie on 10/27/2016My purchase at Johnson Lexus was a positive experience and I am very pleased with the car. Eb Udofia was very helpful, getting information from me as to what I was looking and he proceeded to locate just that car. The overall experience… was a smooth one with no hidden surprises.We're so happy to hear about your great experience with Eb and Johnson Lexus! Thank you for your review!
Great Service
by DBest_2016 on 10/26/2016Eb was excellent. I told him what I wanted and he made it happen. He was upfront and honest. Great salesman. I would recommend him to anyone.We appreciate your recommendation! Thank you!
More than EXCELLENT
by Hunyongjo on 09/27/2016I dealt with Jon Choi in purchasing my 2017 GX 460. He and his manager were most helpful in my purchase of this new Truck. Jon was helpful in several areas; 1-Vehicle selection. I was thinking about 2016 GX 460 for old inventory sales. But… Jon gave me a deal on 2017 GX 460 that I could not refuse. It is Lexus. 2-Jon's response to any of my questions and concerns were address immediately by phone, text or by photo. Please note, I do not check my e-mail as often as I do my text or phone. 3-His honesty and openness to all information disclosure were unheard of in car sales business. 4-Jon and his manager was more than wonderful to deal with. 5-Made the car buying experience very enjoyable. In conclusion, go see Jon at Johnson Lexus to buy a Lexus. 10+ stars on my experience with Jon at Johnson Lexus!!!!!!!!!!!!!Thank you for telling us about your great experience with Jon! Enjoy your new GX!
Will DEFINITELY be going back
by CortneyBelle on 09/07/2016updated 09/13/2016I wanted to trade my older Lexus in for an SUV, but didn't want to have a outrageous car note since I never had one. I walked in, and a gentleman named Eb assisted me as if I was family. We sat down and talked about what I wanted and my… price range and he found one that was perfect and brand new in my eyes!!!!! Even Ms April who is their Financial Manager helped me the best way she could to get the best deals on my monthly payment. Years down the line when I want to trade this SUV in, I will definitely be going back to Johnson Lexus of Raleigh!!!!!Thank you for choosing Johnson Lexus of Raleigh, Cortney!
Outstanding Car Buying Experience
by PRhone121 on 09/06/2016Excellent car buying experience. Had the pleasure of doing business with Mr. Jon Choi, who got us the vehicle we wanted. He answered all of our questions concerning the car buying process. No pressure from Jon to buy something we didn't… want. His main concern was what we wanted. Excellent customer service from the sales team at Johnson Lexus of Raleigh. I will purchase another car from them.Thank you for taking the time to tell us about your great experience with Jon! We look forward to seeing you again.
Exceeded My Expectations
by Superb1 on 08/25/2016This is my first Lexus car purchase and I am extremely pleased with the customer service from Eb Eudofia at Johnson Lexus of Raleigh. Eb's expertise and wealth of knowledge of Lexus cars eased my mind on purchasing my pre-owned Lexus. Peace… of mind means a lot especially when you travel on the roads as often as I do. Also, Eb's customer service was A+!! Another quality that's means a lot to me. From the huge red bow on top of my car, to Eric explaining every bell and whistle, to the Southern Seasons gift basket, to the tent card telling me Congratulations, to the detailed car wash on a cloudy day, etc. it was the little things that made my first purchase with Lexus memorable. I'm glad my sons were also there to share it with me. So far I've had a superb experience with the staff at Johnson Lexus of Raleigh. I expect the same or better from here on out. I'm still in awe and oh so loving my "new" vehicle. THANK YOU!!!!Thank you for taking the time to share your wonderful buying experience! Enjoy your "new" Lexus!
Great overall experience at Johnson Lexus of Raleigh!
by milee08 on 08/04/2016Top notch- Best in Class Customer Service was showcased by the entire Sales team. We had been shopping for quite some time for the right car for our family and knew exactly what we wanted. Jon Choi, our sales rep and his team were very… friendly, engaged, flexible and made our overall experience with Johnson Lexus a memorable one. The entire team was very diligent and thoughtful in working with us and in the end have a car that really aligned with our budget requirements and met the needs for our family. Jon and Team are very pleasant, knowledgeable and really partnered with us to ensure we were happy. If youre looking to purchase a car/SUV I highly recommend buying a car from Johnson Lexus.Thank you! We truly appreciate your recommendation!
Fantastic experience, 5 vehicles in a row!
by jeanine7 on 07/27/2016updated 08/02/2016Always professional from sales to service. Been buying New and Certified Pre-owned from Johnson Lexus for many years. I always know the level of professionalism I'll receive. Sergio Escarcega has been my concierge for my last 3 purchases.… ALWAYS smiling, never pressuring and continues to follow-up years after the sale.Thank you for continuing to choose Johnson Lexus of Raleigh!
Superb Customer Sevice
by NikNakk on 07/25/2016updated 08/02/2016I am a fan of customer service and the Lexus brand always delivers. This is my third purchase and each time the customer service is 5-star. I have been fortunate to do business, each time, with Ian Thompson. I highly recommend him to anyone… interested in purchasing a vehicle from Johnson Lexus of Raleigh.Thank you for continuing to choose Johnson Lexus of Raleigh! We appreciate your recommendation.
Great Experience!
by vicki1232 on 07/18/2016Jon Choi with Johnson Lexus of Raleigh was great to work with! He was VERY knowledgeable, accommodating, friendly and a fun guy to spend a few hours with while making an important decision. This is my third Lexus from Johnson Raleigh and… there will be a fourth. I look forward to working with Jon again when that time comes and would recommend Johnson Lexus and Jon to anyone looking for great service. Thanks Jon!! Vicki N.Vicki, thank you for taking the time to tell us about your great experience with Jon! We appreciate your recommendation.
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About our dealership
Our passion is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Lexus. Whether you come in for a new or pre-owned Lexus, to have your vehicle serviced or to arrange financing, we are committed to providing a Lexus experience that keeps you coming back.
What sets us apart
With amenities like complimentary car washes, free valet parking around the Triangle, and guaranteed Lexus loaner vehicles for use during qualified service appointments, the purchase is really just the beginning.
Amenities
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Customer Lounge Area
Languages Spoken (3)
- English
- Chinese
- Spanish
Thank you for telling us about your great experience with, Eb! We appreciate your recommendation.
by johnson_auto on 08/07/2017