Scott Clark Honda
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Customer Reviews of Scott Clark Honda
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Worst experience ever!
by Yash91 on 10/13/2013updated 06/05/2025Wow! what a great job done here to portray these [non-permissible content removed] as friendly salesmen. I had the worst experience at this dealership. My family was singled out because of our racial background and stereotyped by Mr. Tim F.… He repeatedly attacked my family verbally simply because we requested the price of a vehicle. He stated that " you Indian people walk in and think you can get the car slashed down by $5,000". There was no need for any of this verbal assault which was then followed by stereotyping and him asking "what do you do for a living, own hotels or something?". Wow professionalism at its finest, huh? You be the judge. This dealership is just a bunch of [non-permissible content removed] looking to steal your hard earned money. But hey all I ask is at least respect the people you are planning on looting Mr. Tim F. My parents, who are both aged above 50 and friendly, did not deserve this lack of respect and mistreatment by a [non-permissible content removed], who has managed to obtain the career of an "internet sales manager". I applaud you Mr. F, what a fancy and prestigious title you have. This position requires customer service skills and leadership, both of which you clearly lack. I'm sure this message will get deleted, but do not worry, in this modern age with all the technological advances available, I plan on spreading the word about my unjust and unfriendly experience. I am particularly interested in finding out what kind of grudge Mr. Tim F holds against the Indian community, which is a large demographic in Charlotte. (In case he has not noticed.) I am appalled to witness such ignorant and egoistic behavior on the part of an employee with the responsibility of communicating and leading a sales team. Blatantly, he is a blemish to this company's reputation. Thank you for your timeVery negotiable!!! Quick time in and out the door!
by crudnitski on 12/09/2012updated 06/05/2025I walked into the dealership knowing I had negative equity in my trade. They work on the price of my new vehicle and offered a very acceptable trade amount. I have bought 2 Hondas in the past two years from another dealer, but very glad I… went to Scott Clark this time.my experience
by michelle_22551 on 03/18/2014updated 06/05/2025The day I made my purchase, I had no idea what was in store for me. My mom and I had been stopping in dealerships all along the hiway, with no luck. We stopped at Scott Clark Honda, and a very nice young man, Shane W, approached. He asked… what I was looking for, ad I told him. He was not pushy, and suggested a car (a one owner pre-owned Honda Accord). As soon as he brought it out, I loved it. We went out for a test drive. I really liked it. It was out of my price range. Shane worked very hard to get me in that car, within my price range. Shane gets big kudos from me. He was kind, courteous, and has a great sense of humor. If I'm ever in the market for another car, I will go to Scott Clark Honda of Charlotte. Hopefully Shane W will still be there.Best buying experience ever
by jtryz on 05/08/2013updated 06/05/2025I cannot explain how Steve B, Robby P and Kristen W made us feel. We started our car shopping at Metro Honda in Union County where we were left in the dark for 3 days, really. We have bought a Honda CRV, Ridgeline and a Fit in the past… 7years. So we know the quality Honda provides. With that said, we left Metro feeling empty and at a loss. I know we are rebuilding our credit and things are tough but I knew this was not right. We also were trading in a fit that we were very upside down in. On the evening of that third day I went by Scott Clark to just look. The Odyssey Touring my wife wanted was right there, so why not ask about it. I was greeted by Steve B, sales, and told him my story and he made me feel like there was a chance. About an hour into the process I get a call from the sales guy from the other dealer. He said his finance guy could not help me. (This is the third day now). Another hour roles by and Steve introduces me to Robby P, Sales Manager, who said they have us at what we were looking to spend. But on top of this, they took my SUV with 220K miles on it and got me in a used (I promise in brand new condition) as well. But the service did not end there, when the following day came around, we were with Kristen W in Finance who gave my kids coloring books and crayons to use during the signing of the papers. I am General Manager of a Very high volume restaurant in town. We strive on customer service so I think I know it when I see it. The service was just awesome, the expectations met and the team there so wanted us to buy from them that they found a way. Hats off to the team! But both Steve and Robby really made us happy and did something their competition could not. Great job dudes....Excellent Customer Service from Tim Fox
by bcovjones on 12/15/2012updated 06/05/2025I recently received excellent customer service from Tim F. at Scott Clark Honda. He was very personable, listened to my needs, and put me into a great car.Great Experience!
by John803 on 09/26/2013updated 06/05/2025I love the environment when coming to Scott Clarks Honda, everyone here is very friendly and diligent. Miguel G helped satisfy all my question about the car was looking at. I definitely recommend Miguel and this dealership as its one of… the best Ive been to. Thanks again and hope to return back soon.Vehicle Sold. Really?
by koubair on 02/02/2014updated 06/05/2025Disappointed with the sales ethics employed by Sales team at Scott Clark Honda. Really turned away a motivated buyer. Followed up an internet lead for Honda CRV top of the line and set up the appointment for the same. When visited was told… they cant locate the vehicle and I should look at "other options". While looking at the other options the great salesman says the vehicle I came by for is sold. And that it is such a hot item it gets sold at 7 AM in the morning. Really, do these sales team think we were born today? Have some respect for the customers who spend time to setup appointment and visit your half informed staff. If the vehicle I was come for is sold, then common work ethics and professionalism would have required the jokers to call up and inform the prospective customers. But rather they would just let you come by and hope you buy something else from their lot. The great salesman didnt even let me look around the lot to check out other cars. Sorry, you lost my business and recommendation. I am still buying a CRV, but from someone else.Dear koubair, I'm greatly bothered by your experience here at Scott Clark Honda. We take pride in providing complete and competent service, while always maintaining the highest level of respect and business ethics. We value our customers and try very hard to satisfy them. Can you please contact me at your earliest convenience? I would like to know more about what happened and apologize for this lapse in our customer service. Thank you, Randy Threatt General Manager Scott Clark Honda
MY BUYING EXPERIENCE
by alice778 on 05/06/2013updated 06/05/2025I just purchased a 2013 Honda Accord from Scott Clark Honda about two weeks ago and the Sales Manager Angel L's service was out of this world! I will be more than happy to send family and friends to her anytime. Thanks again Angel! You made… car buying experience a pleasure.Phenomenal Sales and Service Experience
by Amsinclair on 02/13/2014updated 06/05/2025I am an Atlanta resident and have purchased multiple vehicles from this dealership. In fact, I have bought two new vehicles in 2013 and my salesmen John and George are awesome. They spent a great deal of time helping me with vehicles and… insurance issues and I am glad to say they earned my business by going above and beyond the call of duty. This dealership has a wonderful finance and warranty department. Would recommend to friends and family. And if you want to be treated like family, go see john and George at Scott Clark Honda.Great experience at Scott Clark Honda
by sporttracz on 05/06/2013updated 06/05/2025Not all Honda dealerships will treat you fairly and give you a good price. We looked at one Honda dealership and they failed to negotiate to our liking. The manager's attitude was not very likeable either. We then went to Scott Clark… Honda and had one of the best experiences that you could have with our salesman, Greg B. He was a pleasure to deal with and the dealership personal were awesome as well. Greg worked really hard for us to make us happy. There was no pressure from anyone at the dealership to buy this or that. I will definitely be going back to purchase again from Scott Clark Honda. I HIGHLY recommend anyone looking for a Honda to go there and get Greg. Thanks Greg!Happy with the experience
by jastrong on 09/18/2012updated 06/05/2025I had a great experience purchasing my used Honda from Scott Clark Honda and sales person Tim F. I worked with Tim who was honest and fair, and still calls to follow up on the sale to make sure I am satisfied with my purchase. I will… definitely go there again for my next car purchase.Very Good Experience in Buying New Honda Accord 2013
by mady1 on 05/13/2013updated 06/05/2025I had really good experience in buying my new Honda accord lx 2013. Greg B the internet sales manager at scott clark had explained in details with regards various models in Honda which made the life easy. Finally I would say Greg is man of… word. I had little miss communication with the finance department here which is frustrating.Financial Managers are LAZY at best
by Janelle_62212 on 04/14/2014updated 06/05/2025The car shopping experience was okay. Though I feel the vehicles were overpriced Luis did a great job and was VERY patient with me. The financial manager, Tony, that I was taken to was absolutely horrible! He has no personality and only… cared about getting as much of my money as he could. He showed me extended warranties and when I told him they were out of my budget he MAGICALLY found a lowered priced deal. Two weeks later now he COMPLETELY screwed up my payment plan. I called and he offered no help at all. He just gave me a phone number! I got to calling it and had to change the account # he did wrong, as well as the draft dates (he put them on the wrong weeks AND wrong days of the week). If I were to judge my experience on his service alone I would have never bought the car there and would never go back. I hope I never have to deal with him again. Horrible salesperson and a horrible employee for Honda to have under their name.Hello Janelle_62212, Thank you for taking the time to write this review. I am sincerely disheartened to hear of your unpleasant experience at our dealership. We are glad that you brought this to our attention so that we can address our sales practices. Please contact me so that we can further discuss your experience. Thank you and I look forward to hearing from you. J. B. Beckley - General Manager Scott Clark Honda
2011 Acura TL
by LSlagle_36838 on 03/31/2014updated 06/05/2025A million thanks to Danny F and Simon D... I was not very happy AT ALL when I arrived at Scott Clark but by the end of the day was very happy. Not only did they change my day but they got me in a much better car than I had originally… planned to purchase for a fair price. Thanks again guys you ROCK !!!Scott Clark Honda
by vickibalfe on 08/27/2012updated 06/05/2025I went into Scott Clark Honda after a lot of research online about the Honda Odyssey. Steve Beck was awesome, he explained everything about the Odyssey during my test drive. I wasn't sure about purchasing the Odyssey but after visiting a… Toyota dealership I quickly returned to Scott Clark Honda to purchase my Honda Odyssey. Steve was very helpful from start to finish. The process from deciding to purchase until I was out the door was smooth and everyone was very nice to work with. Steve will work hard for you and get you the best deal possible. I love my Honda Odyssey! It is fun to drive! Scott Clark Honda owner for life! Thanks Steve and everyone at Scott Clark Honda.Typical Arrogant Honda Dealer
by ncbearcat on 08/01/2011updated 06/05/2025Looking to buy a new Odyssey. Realize the stock is low. Visisted Crown as they are close. Gave them a chance to earn our business. They failed miserably. Price on vehicle was in line with pricing recieved from other dealers, but attitude,… experience, and trade in valuation was horrible. They have the typical Honda dealership attitude of we rock and we don't have to do anything to earn your business. The trade in we got on our Honda CRV was the lowest we received from all the dealerships we are looking at, including non dealers. When I told them we had other higher offers, they said, oh well, guess you should go buy from them then. That is the one thing they got right.Great Honda buying experience
by JawsS on 11/17/2012updated 06/05/2025The quality of service from my salesman Greg B. was the best I've had in 20 years of car buying. I traveled from Florida to get the vehicle because the customer service, model availability, and pricing were better than anything available… locally.Outstanding!
by val_24831 on 05/20/2014updated 06/05/2025I would like to express my sincere gratitude to the amazing team at Scott Clark Honda. Beginning with David S! He was personable and professional. I would not hesitate to recommend him to friends and family. David was genuine and truly… cares. I would be remiss if I did not mention Scott E the Finance Manager. Oh my gosh! Who would have thought meeting with the finance manager could be a delight ? Indeed, he was awesome explaining everything in detail and kindly answered all of my questions. Still wondering where to find that red velvet cake though? Lastly, the lovely young lady who helped me with the "gadgets" in my car was so patient and sweet. She sincerely wanted me to understand and suggested that I practice along with her, no rushing. I am hoping, I did not drive her to drinking afterwards. Truly, it was a great way to end my car buying experience. A Big Thank You to David and the team at Scott Clark Honda! Kindly, ValGreat sales experience with my 2013 CR-V
by radec2 on 02/24/2013updated 06/05/2025I purchased a new CR-V Nov. 2012 with Jayson M at Scott Clark Honda. Jayson was awesome as he took his time explaining the features of the vehicle. Even though I am a 3rd time CR-V owner it was my first purchase with Scott Clark… Honda. Jayson wanted to be sure I knew of the newest features to be able to take full advantage of their use. My experience was wonderful. I took my time and asked many questions and was never rushed to make a decision. I later took the vehicle in to have accessories added and had an equally great experiend.2012 Honda Accord
by NCNEWBIE on 11/11/2012updated 06/05/2025Carlos Z. was my sales representative at Scott Clark Honda and he provided me with a fine car at a great price. I recommend this dealership to anyone in the market for a well designed vehicle. Thank You Carlos!7042229965
by leorojas_24580 on 03/16/2014updated 06/05/2025Demario is a top of the line salesman know his product and other brand product. I will send my family to Scott Clark Honda.
About our dealership
We are profoundly disappointed to hear about your visit to our dealership. It should be mentioned that we do not tolerate what you described in any fashion. In fact we go to great lengths to instill a culture of customer service and tolerance. It's clear that our failure rate is very small. We are the fastest growing Honda dealership in the nation and we like to think that is because of how we treat our customers. We are also the highest rated dealership in Charlotte for customer service. And we did what no one else had ever done before, we won Honda's prestigious President's Award for Customer Service in our FIRST full year of operation. We intend to vigorously research your concerns and make any changes we deem necessary. Meanwhile we urge you to contact our General Manager, Randy Threatt to provide more information and perhaps give us an opportunity to make this right. Please reach out to us at feedback@scottclark.com.
by scottclarkgrp on 11/06/2013