Mark Ficken Ford Lincoln
Customer Reviews of Mark Ficken Ford Lincoln
Review type:
2021 Ford Explorer purchase
Best Customer Servicce
by M R Kidd on 08/25/2023At Mark Ficken, they go above and beyond, they do not disappoint! I took my car in to get an oil change and fix a broken AC vent, they found a leak in my axle and noticed that my computer needed an up date and repaired and switched out my… axle, which is not an easy job and updated the computer! They could have overlooked this big job, but chose to do the correct thing and repair the damage! I just LOVE how they treat their customers, and they are also great at giving us reports throughout the process! I wish they could teach their customer service skills to other industries, top notch!Cody Larigey is our go-to Service Advisor
by Brian Watts on 08/26/2023We were referred to Mark Fickin Ford to diagnose an engine noise and also complete two recalls on our 2020 Ford Escape. We had previously been quoted a 3 month wait to get in to see an Engine Tech at our local dealership. We were shocked… and overjoyed to hear that we could get in in less than a week. It was while dropping off our vehicle that we were greeted by Cody Larigey. He listened to video of what we were experiencing, discussed our two recalls, and was extremely professional while also genuinely kind. What impressed us the most is that we were given a cell number to contact him with any concerns, but he gave us a timeline of when we would hear back from him with an update one way or the other. We understand that things take time, but also understand that being short a vehicle in a working family also requires planning ahead. He followed thru on when he assured us we would hear an update from him, and to our delight, informed us that our vehicle was ready for pickup. There is so much more we could say from our initial phone conversation with the receptionist (who was a sweetheart)… to the kind smile and greeting we received from the gentleman who took our keys and made sure to place plastic inside before any work was done to protect our interior. Not even a dirty fingerprint was left. Keep up the high standards, Mark Fickin Ford! There are people who really do appreciate you!Quick and informative service
by arogers on 08/24/2023Service was completed in the time frame I was told to expect. I was sent a video of the inspection of my fluids and filters. Very comfortable waiting area and friendly staff all around.Happy Ford Owner
by Escaper on 08/18/2023Very pleasant experience and car was ready exactly when promised.Escaper, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust!
Ford Expedition Service
by Larry G on 08/18/2023Fast reliable and professionalLarry G, thank you for your wonderful response to the quality of service our Staff provides!
Trank door asked to fix at the purchase does not lock
by ------- on 08/12/2023A plastic part on the trank door was broken so I asked to fix at the purchase. They fixed it but now the door does not lock. I have to drive with warning sign on, now I need to take to a Nissan dealer. Makes me angry.-------, thank you for your honest feedback about your experience with us. It is our goal that every customer leaves satisfied so we are disappointed to hear that you did not.
Easy to buy from
by KWKWICKS10 on 07/22/2023Traveled 4 hours to purchase a Toyota Tundra. Pre trip communication was accurate and timely. Purchase was made easy.Kwkwicks10, your comments keep us motivated and working hard for all our guests!
Mark Ficken Lincoln/Ford
by J Haynes on 07/21/2023On time pleasant staff. All information communicated about care and what to expect with the cost, problems and progress communicated in time. Nice clean waiting area and accommodations Everything was explained including information about… the rest rooms and work areas. Very comfortable and accommodating wait area with coffee and refreshments. Very Pleasant experience. Personalized serviceJ Haynes, our Staff works hard to go the extra-mile for our valued guests!
Ford Mobile Service for Recall
by KJohnson on 07/19/2023I love the convenience of the Mobile Mechanic Service for Recalls! On time and polite always!Kjohnson, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust!
Transmission service
by Nautilus on 07/10/2023Excellent communication and work doneNautilus, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust!
Ford Ranger Service
by James S on 07/07/2023Received excellent service on my Ford Ranger at Mark Ficken Ford. I’m very satisfied with new process of video review as the technician performed the required service.James S, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust!
Oerlikon Textiles Inc
by Clay Thomas on 07/03/2023Technician did a half-way job on the vehicle. Tech. did not clean behind him/herself while performing their tasks. splatter marks on the brake master cylinder reservoir, old coolant on the frame, electrical harness not properly clipped on,… tire pressure light was on when the customer received the vehicle back, and was not on when the tech started working on it. Poor communication between service advisor and customer, the price quote given to customer was not clear enough. I WILL NOT recommend this service department to anyone.Clay Thomas, thanks for taking the time to leave us your honest feedback. We are disappointed to hear you did not receive top-notch customer service from us and would like the opportunity to try and make this right with you, if we still can.
Awesome Service
by Goat22sc on 06/21/2023Everyone was nice and seemed to really care about me and my vehicle.Goat22sc, thank you for taking the time to leave us your response to our Staff's outstanding customer service!
2021 Ford Explorer purchase
by Steven R on 06/12/2023I saw the vechile online and inquired. The dealer reached out. The process was rather smooth. The staff was professional and delivered the car to my houseSteven R, thank you for taking the time to leave us your response to our Staff's outstanding customer service!
SUPER RESULTS
by Happy Driver on 06/01/2023The dealership understood our problem, scheduled car for service. Technician called to review concerns and then called again after service was completed to inform us of over-all condition and results. This dealership has always been… customer satisfaction based and works very hard to keep customer confidence in first-t place.Happy Driver, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust!
Purchase of Audi Q7
by CCV2010 on 05/27/2023The vehicle I viewed online was ready and waiting for me to test drive.,The vehicle was as described. Clint Drews, the salesperson was knowledgeable, courteous and helpful. The purchase process was smooth and didn’t take all day. I drove… out in my new Audi Q7 a delighted customer.Ccv2010, thank you for leaving such a great review and high star rating.
Chip Hammonds
by Chip Ha on 05/18/2023Even though I was forty five minutes early, my car was taken in for service immediately. I find it's great customer service to get a video taping with all the services done. I was in and out around two hours, which was fantastic. Tabatha is… the best!Chip Ha, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust!
Mark Ficken Dealer Experience
by Omar Qureshi on 05/13/2023I ordered a Bronco in 2022. Blake Carlson worked with me during the new model year transition and kept me up to date. Very good experience.Omar Qureshi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust!
Great service on my Lincoln
by VivianMC on 04/27/2023I needed my car serviced for 15,000 miles and had a tire that had been giving me issues. I needed it done within a week, so I could not get a loner; but, no problem getting an appointment where I just left the vehicle for the day. They did… a good job keeping me posted on when it would be ready. All issues resolved and my service technician was able to get weather tech type floor liners for me. I had previously had problem getting these, so good job Kolton!Vivianmc, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust!
First time Mark Ficken customer
by Larry G on 04/25/2023Very good experience, transaction went very smooth and fast.Larry G, thank you for your kind words and congratulations on your new vehicle!
Superb Service
by Mindy S. on 04/24/2023The technician was right on time and did an outstanding job on the recall repair. It was great they were able to repair the car at our home.Mindy S., thank you for leaving such a great review and high star rating.
Steven R, thank you for taking the time to leave us your response to our Staff's outstanding customer service!
by WILLIAM VINSON on 06/15/2023