Mark Ficken Ford Lincoln
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Dealership Service Review
service Rating
Oerlikon Textiles Inc
Written byon 07/03/2023
Technician did a half-way job on the vehicle. Tech. did not clean behind him/herself while performing their tasks. splatter marks on the brake master cylinder reservoir, old coolant on the frame, electrical harness not properly clipped on, tire pressure light was on when the customer received the vehicle back, and was not on when the tech started working on it. Poor communication between service advisor and customer, the price quote given to customer was not clear enough. I WILL NOT recommend this service department to anyone.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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WILLIAM VINSON on 07/06/2023
Dealer Response
Clay Thomas, thanks for taking the time to leave us your honest feedback. We are disappointed to hear you did not receive top-notch customer service from us and would like the opportunity to try and make this right with you, if we still can.
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