Capital Ford Charlotte
Customer Reviews of Capital Ford Charlotte
Review type:
Not honest about vehicle accidents
by Explorer Buyer on 03/04/2021The 2019 Ford Explorer this dealer is selling is posted as "no reported accidents" because they did not report it HAS been in an accident. I see this has occurred before so something is rotten in Denmark. I would avoid these guys.… Frankly I have had bad experiences with other Capitol Ford Dealerships in North Carolina. I'm not convinced they would have told me ever that it was wrecked. Luckly I asked.New car purchase
by Super Dave on 07/27/2019Good experience, not pushy and didn’t have to jump through a hoop to take a test drive, in and out in a hour, had a small issue that was taken care of promptly to make sure I was happy with the car and the service.Sold me a vehicle without disclosing a serious accident
by AlexDavidchuk on 09/05/2016I purchased a certified Pre-owned 2014 Mustang with 4,000 miles, one owner, no accident, very clean car! What I got was a 2014 mustang that had an accident reported with another vehicle, side airbag deployed, vehicle deemed not derivable,… severe damage reported. And the only way i found this out was when I went to trade the car into another dealer a year later. And they told me the car is worth half of what I paid for it even tho I've only put on 10,000 miles on the vehicle. They went out of their way to lie to me and to make sure the vehicle was officially in my hands that they brought the vehicle that same Saturday evening at 9pm all the way to my house in Asheville NC which is two hours away, and demanded the down payment immediately. Even though the dealership agreed to keep it on the lot for me till Monday. Now I have been trying to keep contact with Kirk - Used car manager. But after a week of giving me the runaround, according to him the only thing he CAN offer me is a maintenance plan. Capitol Ford you lied to my face. You made sure this car was off your lot ASAP. And then lied about knowing of the accident, and now you're offering me a service plan, which means you admit to the mess up you made. DO NOT do business with these people. I asked for a compensation after loosing at least $12,000 in value due to your lies and I basically was told to go screw myself. This will be posted all over the web and shared with the news channels as well. Also you will be receiving a letter from my lawyer this week unless we can come to a HONEST and REALISTIC compensation agreement on making this right.Alex, thank you for the feedback regarding your 2014 Mustang that was purchased from us in September of 2014. While we understand your current frustration, we are discouraged that we are just now hearing about any issues with the vehicle 2 years later and 4 months after you traded it in elsewhere. The Mustang that you purchased had been traded in to us only 3 weeks prior to you taking delivery. The customer who traded it in signed off as having no damage. At that time, the vehicle also reported a clean Carfax. We can now see the Carfax report was updated the same day as the delivery was made. Unfortunately, we are left with little options since you traded the vehicle with another dealership as of May 2016. We could have worked something out if you had contacted us prior to last week and before you traded the vehicle in 4 months ago. In an effort to put our best foot forward, we offered you a maintenance plan on the vehicle you currently own that was purchased elsewhere. We wish this situation had been brought to our attention earlier as it would have provided us with more options. Our top priority is to provide our customers with the highest level of service. Please feel free to call as I would like to personally work with you. We can be reached at (704) 598-2599. - Rob Satter, Jr. - Executive Manager
AWESOME EXPERINCE!!!!
by RANDI037 on 08/05/2015I was very impressed with Matt White.. I came in and said this is what I want..Can you make it happen. He made it happen. No strees no problems..and the prefect truck.. He is the best..mc Thanls so much. The whole staff was great.… Thanks, Miranda CurnellExcellent service
by msamb37 on 08/04/2015Everyone was great, the interaction between the sales team and the finance team was great. I really appreciated the vehicle orientation that explain specific about features, warranty and plenty of extrasgreat service
by callen3557 on 07/26/2015AJ and the team gave me excellent service. I came in with my guard up.and the had me smiling at the end. I have never been treated so good at a dealership. They made me feel like my credit score was 800. I would seen my friend and family to… capital ford. Thanks for everythingGreat service, knowledgeable sales person
by Mnasralla on 07/22/2015Brandi the sales lady was very helpful and she had knowledge about the car, I really enjoyed working with her. She was amazing :)Transit Connecct
by connect on 07/14/2015Enjoyable. Did not waste time. Was honest and to the point. Andrew Gruit was the salesman and did and excellent job.See Matt White!
by Minnidear on 07/01/2015I purchased a 2015 ford Fiesta from Matt white. He went above and beyond what he needed to do to help me into a car. he kept me in the loop the entire time and was not pushy or trying to up sell anything over what I could afford. when I do… go to upgrade my vehicle, I'll be sure to call him first. thanks Matt!Thank you so much for taking the time to write a review. It was wonderful working with you and we appreciate your business very much. We look forward to working with you in the future. - Jessica, Customer Relations
team work
by bridge6197 on 06/30/2015Sales teamwork hard trying to find Me the best truck that fit my needs there was plenty of options there on site.Thank you very much for taking the time to submit a review. We were happy to work with you in finding the best truck for your needs. We appreciate your business very much. - Jessica, Customer Relations
Newnew
by Chriscampbell7 on 06/30/2015It was wonderful services test drove the car credit was straight put my money down signed papers got tag I was out the door thank you Ford I love the fusion I watched a lot of family feud with Steve Harvey enough said 😁Chris, thank you for taking the time to write a review regarding your recent purchase. It was a pleasure finding the best vehicle for you. We appreciate your business very much and look forward to seeing the next time you are in. - Jessica, Customer Relations
Ms.
by Edge9896 on 06/25/2015The staff was very helpful. Someone else needs to be trained on what needs to be done when you are buying extended warranty. One person is trained and he was off. Now we have to come back to have this completed in the service dept. The… person selling the warranty was great.Thank you very much for taking the time to write a review for us. We appreciate your feedback as it allows us to make the necessary changes to continuing growing into the best business possible. We are currently in the process of training additional employees to handle the ESP Warranty Pre-delivery. Thank you again for your positive feedback. - Jessica, Customer Relations
Great service
by felicia81507 on 06/05/2015I received a 2015 Focus and the the salesmen Chris was a great and help on finding a car was right for me that I can get comfortablyFelicia, thank you for taking the time to write a review for us. It was a pleasure working with you and we appreciate your business very much. - Jessica, Customer Relations
car service
by jesus6680 on 06/01/2015I purchased a 2012 ford escape. The experience was great. The staff was professional, knowledgeable and patient.Super Experience
by Slb2112 on 05/30/2015We were treated like special people from the start of the car buying process until the finish. Everyone was super nice and helpful with regards to all our questions and concerns. We love our 2013 pre-owned Ford Escape. It is everything we… wanted in a small SUV.Great Experience
by kenkno803 on 05/29/2015Both AJ and Robbie were both Great ! I don't feel as if anything was misrepresented just to get a sale. More importantly, I didn't feel pressured.Good people. Good deal. Run down facility. Slow to return we owe funds.
by Mercersoccer11 on 05/25/2015Good people. Salesman. Finance. Etc. Deal was as discussed. No slick moves. Facility needs work. It's old and without the conveniences expected at a dealership. My extremely positive experience is waning due to the fact that I'm still… owed $5k and seen no closer after chasing it several times.Capital
by derkjoh on 05/18/2015Tisha Outen was very professional, friendly, and knowledgeable about Ford products.Excellent
by MsLaura49 on 05/16/2015Isn't very thankful and Excellent about my new car. It's been 16 years since I ever bought car. And the funny thing is 16 years ago I bought my last car at this same dealership. I love my car!great customer service
by bigmike9079 on 05/04/2015Chris hess was my sales rep he is a great guy very knowledgeable about the vehicles exceptionally gifted in the sense of helping us choose our new car answered any questions we had was very friendlyspeed and expertise
by Trevor35L on 04/03/2015i was looking for a short box reg cab truck. i came to CAPITAL and they were able to locate me exactly the truck i wanted. within a short time the truck arrived, i looked it over agreed on a fantastic price, and was driving home just a… short time later. John Arthur the finance manager was fantastic he explained everything in full detail to where there were no questions. i got a very favorable percentage rate. and my payments were less than expected. The entire staff was very helpful and courteous. I've never had a better experience buying a car.
We appreciate your feedback regarding your recent interest in one of our vehicles. In an effort to be as transparent as possible with all of our customers, a Carfax is included in all vehicles we have listed online. This allows the customer to see the history of the vehicle they are interested in and allows them to make the best choice for themselves/family. We would like the opportunity to discuss any concerns you may have, however, we are unable to locate you in our system based on the information in your review. Please reach out at your convenience. We can be reached directly at 704-598-2599. We look forward to hearing from you.
by Capital Ford of Charlotte on 03/05/2021