Customer Reviews of VIP Honda
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Awesome Sales Lady
by HondaMaxx on 11/24/2016I had been looking for a car for a while, I finally got some at VIP Honda. After seeing one online I went to look at it and ran into Rosemarie. She was showing another car to a customer. I asked her about the car I was interested in and… the care I got from the point on was fantastic! Needless to say, I bought the car that day.Quality service with a smile!
by nrajhondafan on 11/23/2016updated 11/28/2016My husband and I truly enjoyed our experience today with David Otero. From start to finish, he helped us better understand the car that we were interested in and we appreciated his kind and easygoing demeanor. David was professional and… extremely knowledgeable on all aspects related to our buying experience. We would highly recommend him to all of our friends and family.Very good experience
by hbiswas on 11/22/2016I bought a Honda CRV from this dealer. Mr Shafi helped me pick the car. I am very pleased with the experience. It could not have gone any better. He as well as all other staff of the place were very nice and I got a very good deal.Shafi is the Goto Guy.
by manyu007 on 11/17/2016I was searching for my first car for over a month but was still not able to find the right one. Then when I visited VIP Honda, that's where search for my car ended. I worked with Shafi here and he was really helpful and showed me a… wonderful vehicle. He helped me a lot during the entire process and made sure I have the best car. He made car buying experience so easy I did not feel a thing. I am glad I visited VIP Honda and worked with Shafi here for my car.Dave Otero...the salesman
by nastynikki90 on 11/14/2016Dave was a different kind of salesman...he got the job done...I love my car...go see Dave...he is very entertaining...never a dull moment...Irresponsible staff
by aquagrl214 on 10/31/2016I never had an issue getting new plates for a vehicle until I came here. No one ever called me to let me know my plates were in, so I called since my temp tag was going to expire soon. For a week straight I was placed on hold, hung up on… and sent to the wrong extension. When I finally got a hold of my sales person she said to wait until Thursday, if no one calls me to call them. Of course, no one called. I called back Friday and was told I'll get a call back, once again no call back. I went to the dealership on Saturday and spoke to their rude tight suit wearing finance director, David, and the only thing he could tell me was he doesn't know, and their motor vehicle dept is closed on Saturday.. He asked who I spoke to, I told him I spoke to my sales person, Daiana, and a few other people he then tried to push the blame on me for not calling him directly. His [non-permissible content removed], Elizabeth chimed in saying she texted me on Thursday, yes a text about your referral program, what does that have to do with me getting my plates? Why should it make a difference who I call when you're all in the same office? He gave me his card and said to call him Monday (today) but why would I do that just to hear we don't know?? This morning I called motor vehicles in Trenton, gave them the VIN number to my truck just for them to tell me absolutely nothing was done. I called the dealership and spoke with someone named Vanco, all of a sudden I'm getting calls left and right to come in and get another temp tag. What a crappy way to do business, and Elizabeth can save those referral texts cause I sure won't be sending anyone there.Worst CX!!
by GGM1985 on 07/19/2016I had worst customer experience ever with this guy - Vanco. Pathetic sense of courtesy for customers and I wonder how can he be considered as Sales Consultant. I was looking for an SUV car and I already had the model in my mind. When I… visited the showroom, this guy met in a very cold and rude way. Further I told him that I already know the car that I am looking for and I am just looking for a quote from them. That's it and this guy started talking in disgusting manner as if he doesnt even want to give a quote. When I asked him the price that he has in offering, he mentioned the MSRP. Further I asked him that what's the total amount that I will have to pay inclusive of taxes, etc. and he replied that he doesn't remember and there is no calculator in his brain. I can do the maths myself. How can someone be so rude to a customer!!! I just left the store immediately with worst ever experience. Management must really look into these low standard so called sales consultants who don't have basic courtesy to deal with customers.worst dealer ever
by bobhilt1 on 01/23/2016This is the worst dealer ever. Do not buy a car here. They lied about the car I purchased and lied about making repairs.This place gives meaning to the derogatory phrase "used car salesman"
by Fishicus on 12/21/2015In sum: This place gives meaning to the derogatory phrase "used car salesman". Very similar experience to what's described in many other posts on Yelp; wish I'd taken a look on here before going there. Bought a used car from them, decent… service until I drove the car off the lot. After that, took it to an independent auto mechanic and found all sorts of issues with the car. They claimed that they'd had it inspected and it had been perfect, that all of the damage must've accrued after driving it off the lot. Right... The guy even basically hung up on me when I called about the issues. Needless to say, I don't ever plan on giving them my business again, and I hope others don't either.Very few sales reps are good there!
by sagirkazi on 08/27/2015If you are going to VIP Honda, then make sure you talk to Gilbert in Sales. I bought my new Honda Odyssey 2015 EX-L on Oct 2014 and got the best deal from VIP Honda. I had done a lot of research on pricing and Gilbert made sure to match the… price (to the extent possible) to other dealers in NJ. I happened to talk to other guys in VIP dealership (before I met Gilbert) for sales quote but not all are pleasant and helpful. It looks like they are forced to do sales job. I felt that I had more knowledge of Honda sales and promotions then these people.Excellent Buying Experience
by bwiskowski on 07/13/2015I purchased a Honda Fit from your dealership this morning and had an excellent experience. Your salesperson, Franklin Noesi was just terrific. The best salesperson I have ever purchased a car from. He was very knowledgeable and extremely… helpful through out the car buying process. Thanks so much. BarbaraFlat out [non-permissible content removed]
by hhirsch11205 on 06/30/2015I received a quote from Raquel (over the phone) for $1000 down and $510/month for a 36 month lease for a Honda pilot EX-L w/Navigation. I told her that Ill be coming from Brooklyn (40 mile drive) and would like to confirm that there will… be no additional money due and everything including the taxes are included in the price. She confirmed and said she will sending it in writing per my request. After 30 minutes I called her back being that I didnt get the email and she said her email is down but she can confirm verbally the details above and I shouldnt worry about anything. Once I got there she was nowhere to be found and a gentleman (forgot his name) showed me the car and he seemed to have all the details I discussed with Raquel but then told me it will be an additional 495 to $100 a month for the taxes and other fees. I complained and he brought out the internet manager and with a straight face she just apologized and said there is nothing she can do.BEST CAR DEALERSHIP EVER!!!!
by Pat22us on 03/14/2015contacted VIP HONDA on Thursday March 12, 2015 about 6:42pm in the evening after being burnt by another sales person from another Honda Dealership. I was able to speak with Jeannette Macpherson, the VIP HONDA internet sales Rep who… listened to me vent for about a half an hour about my bad experience with the other dealership. Jeannette agreed to match the written price that I got from the other dealership and by Saturday March 14, 2015 at 11am, I entered VIP Honda. I met with Jeanette and the sales person Alex Veras, who was great and actually patient given that I was extremely apprehensive. I met with Charles, the sales Manager and Phillip, the general manager and we completed the sale at the previously agreed price. I did my financing with Juan and got my 0.9% financing and was out the door by 2pm, in enough time to get to work on time. I don't ever recall leaving any car dealership in this record time. I don't ever recall visiting any dealership where games were not played. I must say, my experience with the VIP Honda team was very positive and I highly recommend this dealership.Great Experience
by DRMVAUXHALL on 01/08/2015Richard Freeman made us feel welcomed and was very patient with us as we explained what we were looking for. Never felt pressured or rushed while making a decision. Would recommend VIP Honda to others. Closing the deal was a no brainer.… Robert Eberbach was a real professional.Worst Customer Service Ever, N. Plfd NJ
by kjsgio on 11/25/201411/21/14 I wanted to share my horrible experience with the team at VIP Honda in North Plainfield. Their leasing department team is very unprofessional and extremely rude. I dealt with David Otero and Adam Kuczynski. David handled the… actual return of the vehicle in which he told us to come and that he'd wait for us the night we were arriving late; come to find out he was locking up and leaving when we arrived. He rushed us thru inspection, took my original paperwork, said he'd mail us copies of paperwork and never did and assured us a manager would call us if they had any issues with inspection. We continued to get a bill for excessive mileage and when I called to discuss this matter with the General Mgr, Adam Kuczynski tonight 11/20/14, he was very defensive, rude on the phone, cut me off when I was speaking, accused me of lying and was very sarcastic and in the end hung up on me mid conversation after asking me if "I was done yet"???? I can not believe the level of unprofessionalism these two individuals possessed. I will never ever buy another Honda again and will certainly be sure to share this experience with everyone I know. Stay away from VIP Honda in N. Plfd!!!Amazing Experience!!!!!
by gmwjp89 on 11/03/2014So I return back to VIP Honda after 7 years of my first complete purchase for a 2005 Honda Civic LX Vehicle in hopes to Upgrade. I walk in, or should i say drive in since the dealership is off of Route 22 North Plainfeild and I live 45… miles away. Right away I was greeted by Richard Freeman, a sales representative in which my mom did business with in the past. It was a pleasant surprise for her because she had not seen him for years and was very pleased by the service he provided to her with her vehicle purchase. Not letting my guard down with him because to me he was still a sales representative and I had worked sales before in past careers and know that some tell you anything just to make the sale and commission. This was not the case at all with Mr. Freeman. I explained to him that I was looking for a used but newer Acura and if not that I would go for an Infiniti if they had one that I would like. I did tell Richard Freeman that I could be possibly swayed in another direction if what I specifically was seeking was not there or there were/was a better option, afterall I was searching for vehicles that were not necessarily Hondas. After no car in the lots matched what I liked or imagined I glanced over to a corner where a beatuiful silver bullet was spotted. It was a 2013 Lexus ES 350. I didnt make mention to it, but Mr. Freeman introduced it to me and I got to get inside it and test all the features out which well satisfied my expectations and needs. I test drove it down the highway and around to get a real feel for it. At that moment I realized that I was blinded before. BLinded by the fact of me wanting to choose an Infiniti, knowing that I have heard many bad reviews about it, rather than a Lexus which is highly respected and reliable. Long Story short, I made an amazing decision, and that was purchasing the 2013 ES350 Lexus. Mr. Richard Freeman is the man responsible for making me see and make one of the better decisions I made in 25 years of living. I reccommend this salesman, in fact I would consider him a friend now because he made the experience very comfortable, accertive, and taught me a lot about the vehicle that I had not known. He assured me that the Lexus tops all the previous decisions I could have and I would be Extremely Satisfied. Five days has gone by and the excitement grows more and more everyday about my new beautiful car. In fact, Richard Freeman has called me less than a hour ago to check on me and my 2013 Lexus ES350 Silver Bullet. Continued service after the purchase makes it an even better choice. THANK YOU VERY MUCH RICHARD FREEMAN FOR EVERYTHING!!! I reccommend VIP HONDA, and more specifically I reccommend RICHARD FREEMAN as your Car Sales Representative. Im Gerald Washington and I approve this review!We found a terrific Nissan Altima at a Honda dealership
by missdaisy2 on 09/05/2014You will be very lucky if you are helped by Richard F, a true gentleman. He listened to our needs and ideas and found the perfect car for us. And guess what, it wasn't a Honda after all, but a Nissan Altima. Only a seasoned… customer-service professional would recognize that the best fit might require some out-of-the-box thinking. He deserves more than a pat on the back, so please give him a raise.Bad Dealership
by andy198 on 07/11/2014VIP Honda send us a price through their website but when we got there, they played the game like they were going to honor the price of the car they confirmed available minutes before our going there. Even after reneging on their internet… price by about a thousand dollars saying it was a mistake, we came to an verbal deal with a higher price than the internet quote with the salessman who had to have a front desk mgr approved it . Minutes later , salesman walked to the backoffice and again reneged on our verbal deal simply saying the backoffice manager turned down the deal. We totally wasted 2 hours or so with that horrible dealership. I had owned many cars, this was the first time in my car buying experience where a salesman shake on a verbal agreement after obtaining approval & the dealer boss reneged. Blessing in disguise for us that we do not have to deal with this sleazy dealership again.Great Experience at VIP Honda with Janet
by tkjmarie on 06/18/2014Last month, I purchased a 2014 Honda Accord from VIP Honda. Janet was recommended by a friend. I set-up an appointment to meet with her. She was not the typical pushy sales person who is only interested in making the sale. She was very… professional and addressed all my concerns - and I had a lot of them since I went through a bankruptcy about 1.5 years ago. I did a lot of research prior to meeting with her and I would recommend that you come in prepared knowing what the price of the car should be and current interest rates. Janet worked with me to get the best price for the car and best interest rate. I did not buy the car that night. I actually went home that night to do some more research. The next day, I went back and negotiated a slightly better interest rate and drove the car home that day. I will definitely recommend Janet - she will work with you and make you feel comfortable with the whole process. She tells you what the next steps are and who you will be seeing and why. She is very honest and will not try to push you into something you are not comfortable with and works hard to get you the best price and interest rate. Thank again Janet for all your hard work - I really appreciate you and VIP Honda working hard to get me a really great interest rate!Take your business elsewhere
by tjh1981 on 11/14/2009I go in there and they were in such a hurry to make a deal that they barely listened to me. I was leaning between the Civic and the Insight and they immediately pushed me to the Civic without even going over anything on the Insight. Lucky… for them, I preferred the Civic from my prior research and decided to just roll with it. So I'm the easiest customer ever. I tell them to put the lease numbers together, they do, I say let's do it. Drive out with a brand new Civic EX that is really a great car. One week later I get a call from them saying I have to come in and do the paperwork. Seems they gave me the Super-Preferred deal when my credit rating was just a bit lower than the cut-off for Super-Preferred. Honda Leasing turned me down for Super-Preferred and now I had to put an extra $900 down on the lease. I eventually beat them down to $450 down and 2 free oil changes but I didn't want to even do that. They had shipped my trade-in to a wholesaler and it would have been a bigger pain to undo the deal (and try to re-finance my trade-in). Thus, I have taken to every dealer rating site I can find to voice my displeasure. I heard these guys were shady but I figured I wanted a straight-up deal and they couldn't screw that up. Do yourself a favor and take your business to another Honda Dealer- it will be worth it.Bait and Switch... usual car dealer tactics here
by solar2000 on 07/29/2009I did internet research for the car that I wanted. I asked them for a detailed quote with the final out the door pricing. Of course, they tell me the quote, but don't include the accessories that I want. Then, they tell me that my car is… hard to find and they do have one in stock. They won't negotiate over the phone at all. I (stupidly) decide to actually drive out there (over 1 hour). I get there, and within minutes, the sales guy (different from the "internet" manager), tells me that they never had this car, but that he can offer me something else or actually get the car from me from some other dealer. I was so sick and tired of the whole process that I go ahead and agree to buy the car (after some useless negotiations). Of course that whole process was ridiculous. I ask for the final price and seeing what they gave me and agreeing to it, they throw in, "oh by the way, taxes on this are extra, sorry didn't mention it before". I ended up buying the car because I didn't want to keep wasting my time over a few hundred bucks here and there. This is so typical of what I read online thanks to all of the reviews. It's too bad car dealers are such low lives. Why does this have to be such an annoying process?
About our dealership
Amenities
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop