VIP Honda

I received a quote from Raquel (over the phone) for $1000 down and $510/month for a 36 month lease for a Honda pilot EX-L w/Navigation. I told her that I’ll be coming from Brooklyn (40 mile drive) and would like to confirm that there will be no additional money due and everything including the taxes are included in the price. She confirmed and said she will sending it in writing per my request. After 30 minutes I called her back being that I didn’t get the email and she said her email is down but she can confirm verbally the details above and I shouldn’t worry about anything. Once I got there she was nowhere to be found and a gentleman (forgot his name) showed me the car and he seemed to have all the details I discussed with Raquel but then told me it will be an additional 495 to $100 a month for the taxes and other fees. I complained and he brought out the internet manager and with a straight face she just apologized and said there is nothing she can do.